AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,101 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a part and the brand I ordered was HELLA and they sent me TOPRAN brand which is much cheaper. HELLA cost £193 and yet TOPRAN was on around £85. They sent the item on a used HELLA box but when I opened the part was TOPRAN. What a con!!!. When I asked to return the item they asked me to return to their warehouse in Germany. I order from the UK and why should I pay for return when you sent the wrong item. Just avoid and save yourself the pain.”

Helpful Report

Posted 1 week ago

“1 ordered tyre for my car on 21st of October 2025 and still there is no delivery date given. At the time of purchase they do not give any delivery date as well. the delivery status showing at custom. I do not recommend this website to purchase products. only purchase when you have at least 10 days to have your part or product. overall for a little cheaper but have to wait for days and sometime weaks. I'm not going to order anything from this website in futur”

Helpful Report

Posted 1 month ago

“the clutch you provided me with part number 801187 started slipping after 500 miles, you are a rubbish company , no telephone or email address to complain on , as usual like all companies with robotic reply chat lines, could not help even with a simple request.”

Helpful Report

Posted 2 months ago

“Item Damage , late delivery afther pay by my self the delivery , vustomee suport: (Anna ) end the chat , very very bad customer service !!! Now other 7 days waiting for the part , my customer no happy , losing time , customer and money !”

Helpful Report

Posted 2 months ago

“I have bought items ( this is the first time using Autodoc) Evri have damaged items in transit and have not delivered. It is impossible to get any sense from Autodoc “Chatbot” and we keep going round in circles. To say I’m frustrated is an understatement! I could have completed the repair in less time than I’ve spent online. Needless to say, I don’t have the parts I ordered, Autodoc have my money and Evri have a box of broken car components ( somewhere ) and I can’t speak to a human being from either organisation!”

Helpful Report

Posted 8 months ago

“It has been nearly a month since i placed my order. Evri lost the goods weeks ago, Autodoc are refusing to send out replacements for another week until "investigations" have been completed. They are requesting I pay again so they can send out the goods, absolutely ridiculous!”

Helpful Report

Posted 8 months ago

“Good choice of brands at keen prices Also Delivery times seem to have improved lately”

Helpful Report

Posted 11 months ago

“Quick service, easy to use web site, quick despatch and delivery, I highly recommend Autodoc”

Helpful Report

Posted 11 months ago

“Easy to find parts required and swift delivery. I don't go anywhere else.”

Helpful Report

Posted 11 months ago

“profesional”

Helpful Report

Posted 11 months ago

“fast delivery good product”

Helpful Report

Posted 11 months ago

“Bought a clutch kit from you and just did what it said fitted no problem Would definitely buy again and recommend you to my friends”

Helpful Report

Posted 11 months ago

“Only used autodoc once but it was a very positive experience and I will order from them in the future.”

Helpful Report

Posted 1 year ago

“Very happy with the parts”

Helpful Report

Posted 1 year ago

“Great quick service at great price will be back on the site again”

Helpful Report

Posted 1 year ago

“Arrived on time, 100% satisfied.”

Helpful Report

Posted 1 year ago

“Good price, quick delivery. Willuse again.”

Helpful Report

Posted 1 year ago

“The parts I ordered were delivered promptly and securely with great communication from the company to keep me abreast of when they would arrive.”

Helpful Report

Posted 1 year ago

“Arrived in time and did job perfectly.”

Helpful Report

Posted 1 year ago

“AUTODOC filled my order promptly. They arranged for prompt delivery. Also, AutoDoc have not abandoned effort to restock items not currently in stock.”

Helpful Report

Posted 1 year ago

AUTODOC is rated 4.1 based on 1,101 reviews