AUTODOC Reviews

Name: AUTODOC
Rating: 4.15

4.2 Rating 1,232 Reviews

80 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.2

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part did not fit and was 1 day out or returns date. Only way to contact them is online via Ai chatbot, which failed to understand my request as they have done away with human telephone customer services. (NOT GOOD) Eventually got hold of what I was informed was a HUMAN chat bot and asked for a bit of goodwill ask everything was boxed and item unopened In The box with photos as evidenced. Just had to reseal with a strip of parcel tape. They agreed as a gesture of goodwill (hence the 1*) to allow me to return the item with the cost of postage off the refund due. They then send you what I believe again was a generic Ai (again) emailed return note to include in the returns box, WHICH you only have a short time to print off so make sure you have a printer. Having agreeing previously with Ai chat bot the amount the refund would minus the postage cost showing I naturally thought I would receive a returns label as most good retailers do with courier details. (AS I HAD GREED) this would come of refund previously with Ai chatbot. BUT OH NO!!!!......I eventually learnt having again going through the Ai chatbot that I would have to arrange and pay for courier fees and raise a delivery back to Autodoc !!!! Not what I would best practice....hhmm Also trying to arrange a returns delivery to Germany is not a easy process with all the new customs regulations for entering the EU. So.....I was informed that there was maybe another customs fee to pay!!!! If the recipient refuses parcel. If so it would of been cheaper and easier to sell the part as new on eBay myself. LESSONS LEARNT Is it worth ordering slightly cheaper goods from autodoc with the new EU customs regulations and having had pay 2 delivery & return costs totaling approx £19 and the time and effort of a very disjointed and clunky Ai customer services process; if having to factor in return goods. Will post again later to see what refund I get from Autodoc and whether they accepted the parcel due to EU cross border fees now enforced from 1st Nov 2026. Won't hold my Ai induced breath.......but to finish on a positive note they do get 1* for goodwill gesture for part that didn't fit..”

Helpful Report

Posted 5 days ago

Hello Doyle Christopher! Thank you for sharing your experience. We are pleased that we were able to offer a goodwill gesture and authorise the return, but we sincerely apologise for the frustration and inconvenience caused by the return process and the difficulties you encountered when trying to contact our Customer Service team. We understand your concerns regarding the return arrangements, postage costs and potential customs complications, particularly when returning an item across borders. Your feedback is important to us, and we regret that the process did not meet your expectations. Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We appreciate your patience and the opportunity to look into this matter. Best regards, AUTODOC Team

Posted 3 days ago

“If you can wait a couple of days for delivery, it’s the only place. Loads of choice at great prices .”

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Posted 1 week ago

Hello Suggitt Neil! Thank you for your positive feedback⭐! We’re delighted to hear that you appreciate our wide selection and competitive prices. We also appreciate your understanding regarding delivery times. Thank you for choosing AUTODOC, and we look forward to serving you again! Best regards🚗, AUTODOC Team

Posted 3 days ago

“I recommend it; I shop here often—great prices and a good selection of products.”

Helpful Report

Posted 1 week ago

Hello Patryk! Please, accept our gratitude for your feedback and attention to our work🙌. We are happy you have a positive cooperation experience with us. We wish you good luck on the road. Best regards, AUTODOC Team🚗

Posted 1 week ago

“Amazing price.top quality parts.ultra fast delivery”

Helpful Report

Posted 1 week ago

Hi Mikus Marcin! 🙌 Thank you so much for your wonderful rating! We truly appreciate your support and are thrilled to have met your expectations. Best regards, AUTODOC Team🚗

Posted 1 week ago

“Very good material”

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Posted 1 week ago

Hello Oliveira Andre! Thank you very much for your time and appreciation🏆. Best regards, AUTODOC Team🚗💨

Posted 1 week ago

“OEM parts fitted perfectly, arrived quickly and well packed”

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Posted 2 weeks ago

“Easy to use app allows you to see all the parts that are available. The parts came quite quickly but maybe next day or 2day would be amazing. This would absolutely not stop me using Autodoc in the future. You are my absolute go to suppler, I just need to be a bit more organised when ordering.”

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Posted 2 weeks ago

“Parts correct and well packaged and delivered promptly. Very pleased.”

Helpful Report

Posted 2 weeks ago

Dear Jason! Thank you for taking the time to leave a review of our company⭐. We are looking forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 2 weeks ago

“All very basic and straightforward. Will be interesting how it pans out if a wrong part is delivered. So far so good”

Helpful Report

Posted 2 weeks ago

Hello Robert! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Our specialists are always ready to provide professional advice. Best regards, AUTODOC Team🚗💨

Posted 2 weeks ago

“Always find parts I need quickly and at a good price but make sure your order is substantial and worth the high postage cost involved. If you forget something and go back after an order you still pay the £8 to have your single item order even though your part costs a fiver.”

Helpful Report

Posted 2 weeks ago

Hello David!🌟 Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team🚙💨

Posted 2 weeks ago

“Value for money. Easy to order and delived on time”

Helpful Report

Posted 2 weeks ago

Hello Charles! Thanks a lot! We're so glad to hear that ordering was a breeze and that your package arrived right on schedule. Thanks for choosing us! Best regards, AUTODOC Team

Posted 2 weeks ago

“The coil springs I ordered arrived quickly and arrived in excellent condition.”

Helpful Report

Posted 2 weeks ago

Hello Eddy David! Thanks a lot for the review! We're glad everything arrived safe and sound. Safe driving, and let us know if you need anything else! Best regards, AUTODOC Team

Posted 2 weeks ago

“Quick and efficient service!”

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Posted 2 weeks ago

Dear Ellam Peter! Thank you so much! We're glad to hear you enjoyed our service. Hope to see you again soon! Best regards, AUTODOC Team

Posted 2 weeks ago

“Great prices fast delivery”

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Posted 2 weeks ago

Hello Stant Lee! We're touched by this review and grateful for your trust⭐. This confirms that we're on the right path💫. We look forward to your return! Best regards, AUTODOC Team

Posted 2 weeks ago

“Fast delivery, well packaged, top goods .”

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Posted 2 weeks ago

Hi Coyle Jane! This positive review is a real joy for the whole team🧡. Thanks for noting our work! We'll strive for even greater heights in service. Come by more often! Warmly, AUTODOC Team🚗💨

Posted 2 weeks ago

“Good service and fast delivery.”

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Posted 3 weeks ago

Hi, IVAN! This positive review is a real joy for the whole team🧡. Thanks for noting our work! We'll strive for even greater heights in service. Come by more often! Warmly, AUTODOC Team🚗💨

Posted 3 weeks ago

“Great part, shipping was pretty quick to.”

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Posted 3 weeks ago

Hi Andrew, 🙌 Huge thanks for the warm words — they charge us with energy💪💫. We're proud that we were able to create positive impressions. We wish you bright adventures on the road! Best regards, AUTODOC Team

Posted 3 weeks ago

“Good selection of brands, competitive prices, well packed, speedy delivery”

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Posted 3 weeks ago

Hi Ian! Thank you for such a great review! We work hard to offer a wide range of top brands at great prices, so it's wonderful to know that our packaging and fast delivery lived up to your expectations as well. Thanks again for choosing us, and we hope to see you back soon! Best regards, AUTODOC Team

Posted 2 weeks ago

“Good product and a prompt delivery service 👍”

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Posted 3 weeks ago

Hi William! Awesome, thank you for taking the time to share your experience! We're delighted to know both the product and our speedy shipping hit the mark for you. We look forward to welcoming you back next time you need something for your car. Safe driving! 🚗💨 Best regards, AUTODOC Team

Posted 2 weeks ago

“My only issie is with the delivery courier you use. My parcels are frequently "lost" ot damaged and always delayed. Autodocs products prices and service have been great. Unfortunately let down by the courier service. It would be great to have alternative services available.”

Helpful Report

Posted 3 weeks ago

Hello Will! Thank you for sharing your experience! We are sorry to learn about the issues you encountered with courier service and we fully understand your disappointment. We work with courier service as a local delivery partner and expect a high standard of service. We are sorry that your experience did not meet these expectations. A Customer Service Quality Control Manager will contact you to review the situation in detail and provide further assistance. Thank you again for taking the time to share your feedback. Yours sincerely, AUTODOC Team

Posted 3 weeks ago

AUTODOC is rated 4.2 based on 1,232 reviews