AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,114 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,114 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cylinder arrived, fitted and working fine, thank you, excellent service”

Helpful Report

Posted 1 week ago

Dear Martin, Thank you very much for your kind words🌟. We will continue to delight you with high-quality service. Best regards, AUTODOC Team🚗💨

Posted 1 week ago

“never had a issue with autodoc, always got what i ordered this time and in the passed, so i have no choice but score them the highest points, plus i will keep using them for my parts and saving a few pounds aswell, cos everything is at a sensible price tag”

Helpful Report

Posted 1 week ago

Hello Milne Brian! Thank you so much for your continued trust and support it genuinely means a lot to us. We’re delighted to hear that you’ve consistently received exactly what you ordered, both this time and in the past. Providing reliable service and sensible pricing is exactly what we aim for, so it’s great to know that this has been your experience. We truly appreciate you choosing to keep using us for your parts and for recognizing the value we try to offer. Customers like you make what we do worthwhile, and we look forward to supporting you again on your next order. Best regards, AUTODOC Team

Posted 1 week ago

“Always find Autodoc first class, great service and a comprehensive choice.”

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Posted 2 weeks ago

Hello Forbes Euan,🙌 Your review has filled us with inspiration — thanks for such a rating! We'll continue to delight with quality and service💯. May every day bring you luck! Best reagrds, AUTODOC Team

Posted 1 week ago

“All good parts with good service and not to long post”

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Posted 2 weeks ago

Hello David! Thank you for taking the time to leave a review of our company⭐. We are looking forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 1 week ago

“Excellent serice quick delivery ++++++”

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Posted 2 weeks ago

Hello Dowe Russell!😊 Thank you for your kind feedback! We’re happy to hear that you appreciated the parts and the fast delivery. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Best regards, AUTODOC Team🚗

Posted 2 weeks ago

“First Class service ,outstanding simple navigation to the correct parts pertinate to the vehicle in question.”

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Posted 2 weeks ago

Hello JELL BARRY! Thank you for your kind words and appreciation of the quality of our work😊. Your feedback - is the best reward for us. We are looking forward to seeing you in our online store. Best regards, AUTODOC Team🚗💨

Posted 2 weeks ago

“Superfast deliveries, top quality products, excellent comunication, will definetly keep using this company, very well recommended, AAA+ thanks Autodoc”

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Posted 3 weeks ago

Hello! Please, accept our gratitude for your feedback and attention to our work🙌. We are happy you have a positive cooperation experience with us. We wish you good luck on the road. Best regards, AUTODOC Team🚗

Posted 3 weeks ago

“Delon to AUTODOC Good morning AUTODOC TEAM . I have a concern about my packages when I order them. the packaging of the items is too big. please package the items base on their size.”

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Posted 3 weeks ago

“product range excellent - delivery time and cost not so good”

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Posted 3 weeks ago

Hello GRANT DU FEU! Thank you for your feedback! We’re glad to hear you’re satisfied with our product range. We also appreciate your comments about delivery time and cost these are areas we’re continuously working to improve to make your experience faster and more convenient. Best regards, AUTODOC Team

Posted 3 weeks ago

“Everything supplied correctly, quality appears good, but parts not yet fitted so happy to comment again when they are in service.”

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Posted 1 month ago

Hello Green Stephen🕊️! Thank you for your positive feedback! Best regards, AUTODOC Team🔧✨

Posted 1 month ago

“All good thanks”

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Posted 1 month ago

Hello Trevor! Thank you for taking the time to leave a review of our company⭐. We are looking forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 1 month ago

“Parcel got lost in transit, they immediately sent a new set out without hesitation.”

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Posted 1 month ago

Hello Smith Andrew! Thank you for sharing your experience! 😊 We’re glad to hear that the issue was handled quickly and that a replacement was sent without delay. Your feedback means a lot to us, and we appreciate your trust in our service. We’re always here if you need any further assistance. Best regards, AUTODOC Team

Posted 1 month ago

“As described, genuine quality and fit so all good. No indication at point of ordering that the parts were not in UK stock and would take longer to arrive.”

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Posted 1 month ago

Hello🕊️! Thank you for your positive feedback! The information about our location can be found on our website: https://www.autodoc.co.uk/services/company Best regards, AUTODOC Team🔧✨

Posted 1 month ago

“I ordered a part and the brand I ordered was HELLA and they sent me TOPRAN brand which is much cheaper. HELLA cost £193 and yet TOPRAN was on around £85. They sent the item on a used HELLA box but when I opened the part was TOPRAN. What a con!!!. When I asked to return the item they asked me to return to their warehouse in Germany. I order from the UK and why should I pay for return when you sent the wrong item. Just avoid and save yourself the pain.”

Helpful Report

Posted 3 months ago

Dear customer, We are sorry to know that you were unsatisfied with this order. Our manager tried to contact you but didn't get your response. We are ready to help you and look forward to hearing from you. Best regards, AUTODOC team

Posted 1 month ago

“1 ordered tyre for my car on 21st of October 2025 and still there is no delivery date given. At the time of purchase they do not give any delivery date as well. the delivery status showing at custom. I do not recommend this website to purchase products. only purchase when you have at least 10 days to have your part or product. overall for a little cheaper but have to wait for days and sometime weaks. I'm not going to order anything from this website in futur”

Helpful Report

Posted 4 months ago

Dear Alam, We are deeply sorry for any inconvenience caused. According to the tracking information order was delivered to you. Please let us know is everything fine with the products? We care your opinion and look forward to hearing from you. Best regards, AUTODOC team

Posted 1 month ago

“the clutch you provided me with part number 801187 started slipping after 500 miles, you are a rubbish company , no telephone or email address to complain on , as usual like all companies with robotic reply chat lines, could not help even with a simple request.”

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Posted 5 months ago

“Item Damage , late delivery afther pay by my self the delivery , vustomee suport: (Anna ) end the chat , very very bad customer service !!! Now other 7 days waiting for the part , my customer no happy , losing time , customer and money !”

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Posted 5 months ago

“I have bought items ( this is the first time using Autodoc) Evri have damaged items in transit and have not delivered. It is impossible to get any sense from Autodoc “Chatbot” and we keep going round in circles. To say I’m frustrated is an understatement! I could have completed the repair in less time than I’ve spent online. Needless to say, I don’t have the parts I ordered, Autodoc have my money and Evri have a box of broken car components ( somewhere ) and I can’t speak to a human being from either organisation!”

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Posted 11 months ago

“It has been nearly a month since i placed my order. Evri lost the goods weeks ago, Autodoc are refusing to send out replacements for another week until "investigations" have been completed. They are requesting I pay again so they can send out the goods, absolutely ridiculous!”

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Posted 11 months ago

“Good choice of brands at keen prices Also Delivery times seem to have improved lately”

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Posted 1 year ago

AUTODOC is rated 4.1 based on 1,114 reviews