AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,099 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,099 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the clutch you provided me with part number 801187 started slipping after 500 miles, you are a rubbish company , no telephone or email address to complain on , as usual like all companies with robotic reply chat lines, could not help even with a simple request.”

Helpful Report

Posted 3 days ago

“Item Damage , late delivery afther pay by my self the delivery , vustomee suport: (Anna ) end the chat , very very bad customer service !!! Now other 7 days waiting for the part , my customer no happy , losing time , customer and money !”

Helpful Report

Posted 4 days ago

“I have bought items ( this is the first time using Autodoc) Evri have damaged items in transit and have not delivered. It is impossible to get any sense from Autodoc “Chatbot” and we keep going round in circles. To say I’m frustrated is an understatement! I could have completed the repair in less time than I’ve spent online. Needless to say, I don’t have the parts I ordered, Autodoc have my money and Evri have a box of broken car components ( somewhere ) and I can’t speak to a human being from either organisation!”

Helpful Report

Posted 5 months ago

“It has been nearly a month since i placed my order. Evri lost the goods weeks ago, Autodoc are refusing to send out replacements for another week until "investigations" have been completed. They are requesting I pay again so they can send out the goods, absolutely ridiculous!”

Helpful Report

Posted 5 months ago

“usless not only got the wrong item i also am expected to own a printer that does sticky labels of you cant send the item back ill never use these again and i dont think anyone who wants a quaility service should either”

Helpful Report

Posted 1 year ago

“One of the items ordered stated it fit my car through inputting my registration but it was wrong and returning items is a nightmare so im out of pocket.”

Helpful Report

Posted 2 years ago

Hello Darren! We are sorry for inconvenience caused. Please note that the final check for compatibility is possible only with the help of the OEN (Original Equipment Number). The descriptions of our products contain their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. Before placing an order, you should check the OEN indicated in the description of the item. To return the goods it is required to fill out return request in your personal account or on our website. It would be no longer possible if return period has expired. Feel free to contact us at trust@autodoc.co.uk, if you have any questions. We are at your disposal and will be happy to help you. Best regards, AUTODOC team

Posted 2 years ago

“Autodoc is an excellent company with good prices and a vast array of parts etc. it’s the delivery of goods that let them down. There’s always an issue with Evri, nothing is straight forward. I’ve given 5 stars in the past, not this time, sorry.”

Helpful Report

Posted 2 years ago

Hi Rui! Thanks for sharing your feedback! We continuously work on improving our service and will take your feedback into account. We will be happy to see you among clients again. Feel free to contact us at trust@autodoc.co.uk, if you have any questions. Best regards, AUTODOC

Posted 2 years ago

“Autodoc took 6 weeks and 5 days to deliver my timing belt and service parts!!! Shockingly bad customer services promised 4 times to update me as to where it was and only told me after 5 weeks it was stuck at the border. AND the two fuel filters were the wrong one so I had to buy locally from a business that knows what they are doing. ALSO, the filter kits from Autodoc do not tell you what is included - you have to guess. I guessed wrong and ended up with two fuel filters that didn't even fit my car. Now Autodoc say I have to send them back to Germany to get a refund which would result in a net loss to me. My blood is boiling. If you want a pleasant speedy transaction probably best to buy from a UK business. At least then you can legally send anything damaged/wrong back for free. Autodoc asked me to revise my review so..... - Autodoc have refused to deal with the incorrect items they sent, asking me to return they to Germany at my own expense. I am out of pocket and stuck with items I cannot use and have no legal way to hold Autodoc responsible for their actions. BUYERS BEWARE”

Helpful Report

Posted 4 years ago

Dear Graham, We regret about the inconvenience caused by delivery issue. As often happens we must apologize from the courier’s name. Kindly note that we've contacted you via email to resolve the issue, but haven't received your reply. We look forward to hearing from you and for further cooperation. Best regards, AUTODOC team

Posted 4 years ago

“Ordered my part about 22 days ago no part arrived customer service are a joke how such a poor company can operate in this manner is mind boggling have had.my money for 3 weeks no part when i make contact they use a covid excuse about how long its taken complete lie have reported company for fraud”

Helpful Report

Posted 4 years ago

Dear Anthony Munro, We are sorry for delay in delivery of your order. Due to the precautionary measures regarding the corona virus our delivery times are a little longer than normal. According to the tracking information however the parcel has been delivered to nearest post office, the courier will try to reach within next few days. We hope that parts will serve you well. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“AVOID. Without question the worst, most inept and obstructive customer service I have ever experienced. Go elsewhere.”

Helpful Report

Posted 4 years ago

“One of the worst companies I’ve had to deal with. Never normally write reviews but have had such an awful Experience I felt my duty to warn others Ordered alternator which was shown in stock and told 8-10 days for delivery Spoke to them after a few days to get an update as needed to arrange mechanic only to find out the order had not been processed so would be delayed further Over 3 weeks later and still no sign of parcel so contacted to mention I will need a refund as had to purchase parts elsewhere Was told to refuse signing for it and parts will be easily returned and refund issued It’s coming up to two months since I first ordered the parts and still no refund Don’t be tempted by the cheap prices as you will just be left robbed”

Helpful Report

Posted 4 years ago

“My item has been stuck in customs for over a month due to “missing customs data “ I’ve failed to get a straight answer If they have done anything....it’s not clear what. I’ve had a few excuses I’ve bought elsewhere....now I’m getting the run around getting a refund. They might be cheaper than others....but not worth the hassle. Besides, it’s not cheaper if you have to buy elsewhere anyway. 1/10”

Helpful Report

Posted 4 years ago

Dear Lee C, We bring our sincerest apologies for the inconveniences caused. The delays occur due to the transportation limitations at the borders and from our side we do our best to speed up the process. Please, be informed that our manager will contact you shortly with more precise information on your request. Best Regards, Autodoc Team

Posted 4 years ago

“They claim to have products in stock but they are not. They send the products only after 7 days from purchas after you enquire why did they not sent it . When I send them clarification emails, you receive a copy paste message telling you that they are sorry. They do not even bother to read your email. Do Not buy from this trader”

Helpful Report

Posted 4 years ago

Dear Marian, We are sorry for the inconvenience caused. We have over 2.5 million items in catalogue and several warehouses. Sometimes, in order to prepare your order, we need to collect products from different of them, and then send the order from the main warehouse. It increases processing time. Due to the precautionary measures regarding the corona virus (SARS-CoV-2) our processing and delivery times are a little longer than normal. We keep working hard to make sure that you can get your orders as quickly and safely as possible and we look forward to your understanding. Best regards, Autodoc team

Posted 4 years ago

“Ordered a car part neally a month ago still not arrived, will not use autodoc again, if I had known it was coming from Germany I wouldn't have bothered”

Helpful Report

Posted 4 years ago

Dear customer, The information about our location can be found on our website in a Company section. Our standard delivery times are 4-5 working days. Due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. We sincerely apologize for the inconvenience and hope that delivered spare parts will serve you well. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

“Shocking service Lost a flywheel and took nigh on a month to refund me, I made a second order which was delivered incorrectly, aux belt 500mm too long and they expect me to cover their shipping costs, hands down the worst company I've ever bought from.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for any inconvenience caused. Please get back to us on trust@autodoc.co.uk regarding the situation occurred. We will look into this and we will be happy to improve our service for you. Best Regards, Autodoc Team

Posted 4 years ago

“Total rubbish... ordered exhaust clamp 2 week ago then found comes from Germany... would not of bothered if I knew... gls meant to deliver never heard of them tracked parcel says they attempted delivery... they have not... no info cant contact any body useless”

Helpful Report

Posted 4 years ago

“Still no part ordered 22 days a go, AUTODOC I have to say are really not very good at all.22 days now car off road what rubbish service.”

Helpful Report

Posted 4 years ago

Dear Mark, We are sorry for any inconvenience caused. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 4 years ago

“I am still waiting for my order of a brake calliper ,on tracking it's never moved,my wife is a key worker in the UK now without a car .the company do not reply,have been very unhelpful and seem to be very uncaring,they use a delivery company you carn,t contact.the tracking does not work ,they are not in the uk.Will someone help me please and actually contact me, Where is the part not a lot to ask I think it is it,!!!!”

Helpful Report

Posted 4 years ago

Dear Christopher, Please note that the package is at the UK already which is stated at the delivery service website. Besides, you do not need to pay any fees and there is no information stating otherwise. Be informed that the GLS is an independent company and they are responsible for the delivery time. The contact information is available on their website. Our manager will contact you shortly with a more precise information on your request. Best regards, Autodoc team

Posted 4 years ago

“Avoid this company at all costs! Unfortunately, same issues as many others. Weeks after my battery was ordered no sign of it, called to be told sorry due to Brexit we cannot supply the UK in a timely fashion. I was asked to refuse it on delivery and they would refund me once retuned now months later no sign of the refund and very combative company to try and deal with. They are NOT a UK company using.co.uk to lure you in once ordered you’ll be told shipping is from Germany if they wanted you to know this before ordering they would have this at the top of the website not hidden away under company details for you to search. They do not call you back either, no customer services at all Now I have to get PayPal involved for my refund. Please don’t bother replying to my review with your usual standard BS I am fully aware of Brexit and Covid thank you and you do not contact customers who contact you asking for answers.”

Helpful Report

Posted 4 years ago

Dear Sir, We bring our apologies for the inconveniences caused. Kindly be informed that our manager will look into the issue and we'll get back to you in the shortest terms. Be assured the issue will be resolved as soon as possible. We'll be looking forward to hearing from you. Best regards, Autodoc team

Posted 4 years ago

“Never again Parcel finally was brought back to sender as it never left Germany, costumer services it's absolute joke couldn't provide me with any info about reasons of failure As order has to be check now by their warehouse I'm gonna wait another couple of weeks for resolving it. Refund?! We will see if it will happend”

Helpful Report

Posted 4 years ago

Dear customer, We sincerely apologize for the issue with delivery. Your case will be forwarded to our QC team and reviewed shortly. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,099 reviews