AUTODOC Reviews

Name: AUTODOC
Rating: 3.97

4.0 Rating 945 Reviews

75 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 945 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering of tge part was easy once I was able to give the car manufactures part number. The goods arrived 7 days after placing the online order. I do not like the bonus feature on the App it is not usuful and in my case I find it fustrating.”

Helpful Report

Posted 2 weeks ago

“thanks guys”

Helpful Report

Posted 1 month ago

“Excellent prices and availability. However postage costs a bit high”

Helpful Report

Posted 1 month ago

“Good communication from the AUTODOC team which sorted out my query quote swiftly thank you”

Helpful Report

Posted 1 month ago

“Good service after buying and quick amswear in case of a problem”

Helpful Report

Posted 2 months ago

“I have used AUTODOC for three years now and as long as you plan ahead you get the parts you ordered in reasonable time . The choice is great from cheap end to expensive end . The down side is you have to be careful about fitting the new part which turns out to be faulty . Their policy is once it has been fitted and used they don’t refund or exchange. But I did experience this personally. After a lot of emails backwards and forwards they did refund me . They are head shoulders above Europart’s .”

Helpful Report

Posted 2 months ago

“Ordered, arrived, box size was ridiculous.”

Helpful Report

Posted 3 months ago

“Mixed reviews in past,having not received twice the make of items that I ordered.On this occasion, no problem at all and on time.Thanks.”

Helpful Report

Posted 3 months ago

“All items fit my car.”

Helpful Report

Posted 3 months ago

“Having used autodoc for a while I have found that every item has been the right one ,which can't always be said for other motor factors , so I highly recommend”

Helpful Report

Posted 4 months ago

“Really happy with the service I have received from AUTODOC. The only issue I have is with the delivery charges especially regarding small items.”

Helpful Report

Posted 5 months ago

“They got my order wrong and sent me the wrong part but this was quickly resolved”

Helpful Report

Posted 5 months ago

“No comment to make”

Helpful Report

Posted 5 months ago

“Good website, plenty of choice at various pricepoints. Clear info on the oil standards. did offer me several choices of cabin pollen panel filters where it wasnt completely clear if applicable to my model with climate control.”

Helpful Report

Posted 5 months ago

“Good price and the right parts.”

Helpful Report

Posted 5 months ago

“I am able to find everything I need at autodoc, delivery can sometimes be long but unless its an urgent part its not a big deal. Only downside is not being able to get past the automated chat support which I think needs addressing.”

Helpful Report

Posted 6 months ago

“Very good service.”

Helpful Report

Posted 6 months ago

Hello! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team

Posted 6 months ago

“Great selection of parts, a great web site. I just wish you could do next day delivery”

Helpful Report

Posted 6 months ago

Dear Mr Andrew Chapman, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 6 months ago

“Ordered a MAF from here. Stated that it was OE Quality. Having not resolved the problem I had to take the car to a garage who diagnosed the brand new MAF was faulty. Not impressed with the fact that budget, Far East products are marketed as OE Quality because it's a comical claim when you realise they're Wish/Temu standard parts. AutoDoc would do well to remove the poor quality items and just leave the decent branded parts instead. However, my complaint was listened to (only when I got the garage to provide an invoice stating the MAF was faulty) and not only did AD 100% refund my original order, I was also refunded the labour charge incurred in diagnosing the fault and for that I am very grateful and very impressed. Customer services were responsive, friendly and helpful. So yes, I would use AD again but I would stick to the branded parts.”

Helpful Report

Posted 7 months ago

Hello! Since the part was in usage and is not in a new condition, the issue is investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We'd appreciate it if you could update your review to let us know if there has been any headway made on this, and if not, if you can let us know more about your issue on trust@autodoc.co.uk. Best regards, AUTODOC team

Posted 7 months ago

“good choice, pretty fast delivery.”

Helpful Report

Posted 7 months ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 7 months ago

AUTODOC is rated 4.0 based on 945 reviews