AUTODOC Reviews

Name: AUTODOC
Rating: 4.08

4.1 Rating 1,103 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,103 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described, genuine quality and fit so all good. No indication at point of ordering that the parts were not in UK stock and would take longer to arrive.”

Helpful Report

Posted 3 days ago

Hello🕊️! Thank you for your positive feedback! The information about our location can be found on our website: https://www.autodoc.co.uk/services/company Best regards, AUTODOC Team🔧✨

Posted 3 days ago

“1 ordered tyre for my car on 21st of October 2025 and still there is no delivery date given. At the time of purchase they do not give any delivery date as well. the delivery status showing at custom. I do not recommend this website to purchase products. only purchase when you have at least 10 days to have your part or product. overall for a little cheaper but have to wait for days and sometime weaks. I'm not going to order anything from this website in futur”

Helpful Report

Posted 3 months ago

Dear Alam, We are deeply sorry for any inconvenience caused. According to the tracking information order was delivered to you. Please let us know is everything fine with the products? We care your opinion and look forward to hearing from you. Best regards, AUTODOC team

Posted 2 weeks ago

“Great product availability and good prices. I would give them a 5 however it does take over a week for items to be shipped to the UK which is too long and I only buy from them if I am able to wait for the parts.”

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Posted 1 year ago

“Any offers for trade discounts in the future?”

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Posted 1 year ago

“Great value and kept informed where my parcel was”

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Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

“Great platform. Sometimes prices are high.”

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Posted 1 year ago

“Always a range of brands to choose from at good prices, only negative is extended delivery times and delivery costs.”

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Posted 1 year ago

“No no no no no”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“Whilst I think the ordering was OK I clicked on an item I didn't want and couldn't remove it. The parts came and were very good just don't expect them the following day. Overall very good.”

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Posted 1 year ago

“Variety of options Reasonable prices Quick delivery. But it wud be better to show the delivery date at the time of ordering.”

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Posted 1 year ago

“I have brought many parts from AUTODOC over the years and will continue to do so.”

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Posted 1 year ago

“From order the items took 6 day to arrive. As yet I haven’t had chance to fit them but hope to do so within the next couple of days.”

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Posted 1 year ago

“Bought a number of items for my Z3 and my Superblackbird and the prices are reasonable, choice is good, the service is good and the quality is good.”

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Posted 1 year ago

“Ordering of tge part was easy once I was able to give the car manufactures part number. The goods arrived 7 days after placing the online order. I do not like the bonus feature on the App it is not usuful and in my case I find it fustrating.”

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Posted 1 year ago

“thanks guys”

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Posted 1 year ago

“Excellent prices and availability. However postage costs a bit high”

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Posted 1 year ago

“Good communication from the AUTODOC team which sorted out my query quote swiftly thank you”

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Posted 1 year ago

“Good service after buying and quick amswear in case of a problem”

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Posted 1 year ago

AUTODOC is rated 4.1 based on 1,103 reviews