AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product availability and good prices. I would give them a 5 however it does take over a week for items to be shipped to the UK which is too long and I only buy from them if I am able to wait for the parts.”

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Posted 5 months ago

“Any offers for trade discounts in the future?”

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Posted 5 months ago

“Great value and kept informed where my parcel was”

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Posted 6 months ago

“Brilliant service”

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Posted 6 months ago

“Great platform. Sometimes prices are high.”

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Posted 6 months ago

“Always a range of brands to choose from at good prices, only negative is extended delivery times and delivery costs.”

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Posted 7 months ago

“No no no no no”

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Posted 7 months ago

“Excellent customer service.”

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Posted 7 months ago

“Whilst I think the ordering was OK I clicked on an item I didn't want and couldn't remove it. The parts came and were very good just don't expect them the following day. Overall very good.”

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Posted 9 months ago

“Variety of options Reasonable prices Quick delivery. But it wud be better to show the delivery date at the time of ordering.”

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Posted 10 months ago

“I have brought many parts from AUTODOC over the years and will continue to do so.”

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Posted 10 months ago

“From order the items took 6 day to arrive. As yet I haven’t had chance to fit them but hope to do so within the next couple of days.”

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Posted 11 months ago

“Bought a number of items for my Z3 and my Superblackbird and the prices are reasonable, choice is good, the service is good and the quality is good.”

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Posted 11 months ago

“Ordering of tge part was easy once I was able to give the car manufactures part number. The goods arrived 7 days after placing the online order. I do not like the bonus feature on the App it is not usuful and in my case I find it fustrating.”

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Posted 1 year ago

“thanks guys”

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Posted 1 year ago

“Excellent prices and availability. However postage costs a bit high”

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Posted 1 year ago

“Good communication from the AUTODOC team which sorted out my query quote swiftly thank you”

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Posted 1 year ago

“Good service after buying and quick amswear in case of a problem”

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Posted 1 year ago

“I have used AUTODOC for three years now and as long as you plan ahead you get the parts you ordered in reasonable time . The choice is great from cheap end to expensive end . The down side is you have to be careful about fitting the new part which turns out to be faulty . Their policy is once it has been fitted and used they don’t refund or exchange. But I did experience this personally. After a lot of emails backwards and forwards they did refund me . They are head shoulders above Europart’s .”

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Posted 1 year ago

“Ordered, arrived, box size was ridiculous.”

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Posted 1 year ago

AUTODOC is rated 4.1 based on 1,097 reviews