AUTODOC Reviews

Name: AUTODOC
Rating: 3.98

4.0 Rating 948 Reviews

76 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 948 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As i said before shocking delivery time almost 3 weeks and paying a premium for delivery products good but cant work round delivery time delivery time was not down to local courier’s but at source in Germany”

Helpful Report

Posted 2 years ago

Hi David. Thanks for sharing your feedback. Our standard delivery times are 3-5 business days. We apologize for the inconvenience caused by the delivery of your recent purchase. We will contact the courier to clarify the situation and inform you of results. If you have any questions, feel free to contact us. Best regards, AUTODOC team

Posted 2 years ago

“I wish I could give them negative reviews. I placed an order and 2 months later it still had not arrived, Autodoc opened an investigation which went on for months, without refund or new parts being sent so I could fix my car. In the mean time I had to purchase new parts to get my car on the road. Horrible customer service and a waste of time and money dealing with them. Once I placed the review things changed. I have updated them to two stars. Once my 1 star review went up autodoc contacted me and sent me a refund for undelivered part and gave me a credit on my next purchase. Without my review I believe my issue would still be unresolved. I will update my review in the future as I have more experience with them.”

Helpful Report

Posted 3 years ago

Dear customer, We are sorry that your purchasing experience wasn't perfect this time. It is clear that the courier has not coped with his work, the issue occurred during delivery process. As often happens we must apologize from the courier’s name. Your case has been referred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 3 years ago

“Have used Autodoc for quite some time the parts i normally buy have doubled in price even with the discount added, also customer service is terrible takes days to get back to you,I’m looking for parts elsewhere now”

Helpful Report

Posted 3 years ago

Dear Sean, We are very sorry that you are no longer interested in our offers. And we apologize if your requests were not answered immediately. Unfortunately, each request is processed in turn. Feel free to contact us directly and we will introduce you to our innovations that will save you money by buying quality products. Best regards, Autodoc team

Posted 3 years ago

“Good choice of parts and reasonable prices. Currently have an issue with a door lock. (BUGIAD BSP20491) Staff continue to refer a STARK part I never even ordered and telling me its incompatible with my vin number. But it says on website my car is compatible with the door lock I ordered. The door lock still works, but the micro switch is playing up/not working. So its faulty. Staff are incompetent. Clearly cant even get part numbers right. Cant see how a part is incompatible when their app/website says it is. Seems to me they don’t want to pay out for warranty claims. Well can tell you now AUTODOC. I will be pursuing this and you will be sending me a replacement door lock.”

Helpful Report

Posted 3 years ago

Dear customer, We would like to sincerely apologize in advance for any inconvenience caused by the purchase of products from us. We use Tecdoc base for compatibility check, which is a common data base. However, we are always ready to review the check results. For this we kindly ask you to contact our support team and specify OEM number from manufacturer, of the genuine door lock. OEM verification gives almost 100% guarantee that part is correct. We look forward to hearing from you for a further cooperation. Best regards, Autodoc team

Posted 3 years ago

“If you want your parts quickly do not order from AUTODOC, their prices are excellent hence why they got a two star rating from me. The delivery times and communication are terrible. They list parts as “in stock” but then don’t dispatch them for a week. If something is in stock then you would expect a same day or next day dispatch? The app is good, the prices are great, the variation and number of available parts is excellent. They just need to sort out their logistics and customer service.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with our service. Due to the seasonal increase in the number of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the order in which they were created. As we have checked your order has been already sent and is on its way to you. If you have any other questions, please do not hesitate to contact us on trust@autodoc.co.uk, we will be more then happy to help you. Best regards, Autodoc Team.

Posted 3 years ago

“spend lot of money for delivery and this takes a many days to deliver anyway 7”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've had a such experience with your order. Your case has been transferred to the quality control service and we will contact you in shortest time. Best regards, Autodoc Team.

Posted 3 years ago

“I have placed the order at 28.04 and received email 04.05 that my order has been packed few minutes ago so does not look like your order will be ready within 48 hours,reading reviews i only hope receiving my parts as i have ordered them.Next step is delivery which will take from 5 to 7 working days.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are very sorry that our service did not meet your expectations. We all are currently working in accordance with precautionary measures regarding the corona virus (SARS-CoV-2). Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited quantity of employees in the warehouse, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Best regards, Autodoc Team.

Posted 4 years ago

“Not good my I ordered a 4 items and as soon as I hit order they changed 2 items to inferior Chinese stark brand parts. Which are listed way expensive to look like they are quality pieces in reality you replace it with them it will break in a week. I have put my Order number in the review so if autodoc reads this send me correct parts or give my money back 29229832”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. We are sorry for the inconvenience and would like to save your loyalty. We will not make any replacements without your confirmation in future. If the parts from your order become not available, we will contact you first to receive your agreement. We hope that solution we offered can be convenient for you. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“I ordered ignition coils for my car was working fine delivery wasnt too long but after not long the coils failed then after giving them all the relevant information they have asked for I have now been waiting over a month for a response I've been told different things from different people I have spoken to regarding what's happening so in short if you have any problems they are useless at dealing with things when things go wrong”

Helpful Report

Posted 5 years ago

Dear Mr. Danny! Thank you for your feedback! We are sorry to hear your issues have yet to be addressed and would be glad to look into this for you if you could provide an order number via email so we can use to look up your account. Best Regards, Autodoc Team

Posted 5 years ago

AUTODOC is rated 4.0 based on 948 reviews