AUTODOC Reviews

Name: AUTODOC
Rating: 3.98

4.0 Rating 948 Reviews

76 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 948 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wish that you have more parts for Japanese cars, as I can only see few parts available.”

Helpful Report

Posted 11 months ago

Hi Mr Ildefonso Jamin! If you are looking for high-quality spare parts at attractive prices, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on email address trust@autodoc.co.uk. We will select the best ones for you and will be happy to receive a higher rating from you! Best regards, AUTODOC team

Posted 11 months ago

“I'm always finding items on your site that are out of stock.. I understand this can happen but please can you make the OUT of STOCK sign more visible...”

Helpful Report

Posted 1 year ago

Hello Kim ! Thank you for your feedback. Please note that you can always contact us for support. We'll check if we have an alternative item for your car to help you to keep your car on top. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“Was a little disappointed to say the least when I saw the cost of an oil filter postage and “safe post” brings the price from £7 to £21. Don’t know where this is coming from. But the next ones I will get from Fowlers of Bristol. Disgusting price”

Helpful Report

Posted 1 year ago

Hi Neilsgixerk! Thanks for your feedback! Please note that we are located in Germany and we insure every parcel. This increases the cost of delivery but allows us to maintain the quality of delivery. We believe it is important. The Safe order is an optional service. With Safe order you get an extended return period and free return shipping. Feel free to contact us at trust@autodoc.co.uk for more information. We value you as our customer and will be happy to see you again in our store! Best regards, AUTODOC team

Posted 1 year ago

“Wrong item sent but turned up quickly will try again”

Helpful Report

Posted 2 years ago

Dear Roffe Neil, Thank you for your feedback. We're sorry to know you faced any inconveniences. Please be informed that our quality control manager will look into the issue and contact you shortly. Your response will be highly awaited. Best regards, AUTODOC team

Posted 2 years ago

“I had an issue with headlight for passat b6. After a week they have send me a compensation in amount of 50 euros.”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for your feedback. We apologize for the issue with the parts. We will be happy to see you among our clients again and will be very happy to change your opinion about us to more positive. Best regards, Autodoc team

Posted 3 years ago

“I have seen good & poor reviews about Autodoc here is my honest take on my experiences. My last order too exactly 3 weeks from Order to delivery. Their prices sometimes are the cheapest but other times are just as or more expensive than genuine main dealer parts. Don’t be fooled by 30% discounts as opposed to 21% discounts because I have purchased the same items cheaper at the lower discounts than when they are discounted at a higher rates! I think AUTODOC do deserve credit for their packing as items are very well packed in recycled material & their boxes are very strong which is good since it takes 3 weeks to travel from Germany to Ireland! And we don’t get free delivery like the UK for example my total order was €338 and it cost €30 delivery and also we don’t get the option to purchase safe order unless Irish customers ship via a UK forwarding address.I feel this is very discriminatory so you might ask why do business with them. On the plus side they do have good brands mostly priced well and they are perfect for a car that is off the road but if you are in a hurry to get your main car back on the road then factor in some weeks car hire or walking! because you will not get a speedy delivery and don’t bother checking the tracking because it doesn’t always show real time data and unless it doesn’t move for 7 working days Autodoc won’t help .....When you order a part you need to know the exact main dealer original part No and you need to have TecDoc to double check that parts are compatible. Autodoc themselves use TecDoc to check compatibility as does your local motor factor. A part might physically fit but have different characteristics so buyer beware! Safe order if you are lucky to be allowed to purchase it will allow you to send back the faulty part postage paid but the part has to be in the original box & not fitted good luck with this because if you fit the part it can’t be sent back because to be fair who wants your faulty part resent out to them! but if you do have a part that is genuinely faulty it isn’t easy to prove this from a distance and also be believed a few thousand Kms away! My experience was I only had one part which didn’t exactly do what the original part did it only cost €14 and that was the only issue on a order of over €1500 that year I was initially refused a credit as I did not have safe order and the return postage was the price of the item but to be fair after a manager intervened common sense prevailed & I got the credit so I continued to do business. So to sum up Autodoc do need to speed up deliveries I’m not sure if the EU distance Selling 14day cooling down period that adds to the delay in sending out the goods but 3 weeks and expensive delivery charges aren’t realistic going to appeal to many customers especially when other online companies offer free delivery over €49 and I ordered from them on the 16/07 and it was at my door on the 21/07 with free delivery and finally very little would make Autodoc a great online business but you need to provide safe order to all or non of your customers and try other delivery options to get parts to your customers other wise the inevitable will happen. So to anyone in a hurry for a part please don’t purchase from Autodoc but if you need to get some branded parts at mostly cheaper prices for a project car or to stock up on consumables where delivery times aren’t crucial then Autodoc are up there with the best of them. I hope this helps you decide before you order if you can wait or not but at least you now know! One final word when you place your order make sure you add the message that you do not want parts to be substituted with other brands before prior approval they did have a habit of doing this initially but now they normally email but if you keep a check on your order you will see if a item was substituted and remember a offer to replace your original branded item with a higher value own brand at no cost to you is a real red flag to say No..., Happy shopping & safe motoring.”

Helpful Report

Posted 3 years ago

Dear Ryan, Thank you for your detailed feedback. We're quite surprised to see your review and would like to thank you for taking the time to review our service. We would like to inform you that unfortunately we do not have a website version for Ireland yet, that is why we are not able to provide a "Safe Order" option for the order with shipping address in Ireland. Regarding the price and discount changes we have to say that the main price mostly depends from the supplier/manufacturer of the part and we are doing our best to vary the price and discounts for the most affordable that we can offer. As we have a lot of users to be online on the website in one moment, so the quantity of goods from different suppliers can change quickly. We have also to say that the delivery service also depends from the seasonal situation and the courier's work. Unfortunately your order was processed not in our standard terms and we are kindly apologizing for this inconvenience and will contact you to solve the issue in shortest time. If you have any other questions, please do not hesitate to inform us on our e-mail address trust@autodoc.co.uk, we will be more then happy to help you. Best regards, Autodoc Team.

Posted 3 years ago

“No customer service, 1 month delevery and damage parts, no payback or new part.🤬”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with your order. However a possible solution has been provided to you and the case has been processed. Best regards, Autodoc Team.

Posted 3 years ago

“Ordered £158.00 worth of ford parts, informed Autodoc that I had not received them & tracked the items myself through Royal Mail tracking,finding out they had been delivered & signed for 30 miles away from me. Informed Autodoc & all they would say they had been delivered &signed for.Asked for full refund, informed me they had been delivered no chance of getting my money back. If you want car parts stay well clear or this company, you might get them, you might not.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback. We are sorry for the situation with delivery, but we do not let tell things, that are not true. Your case is under investigation at the moment. Based on information you provided we made a claim to courier about incorrectly delivered package. As soon as we get their confirmation, we will be able to provide you with solution. If there is anyhing we can do for you meanwhile, feel free to contact us. Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.0 based on 948 reviews