AUTODOC Reviews

Name: AUTODOC
Rating: 3.98

4.0 Rating 947 Reviews

76 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 947 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had no big issues with this company but this is my first time ordering from them, my only concern is I have placed quite a large order and have tried to Get in contact to find out when I should expect these parts and if the covid 19 pandemic will be affecting my delivery date, I don’t know if it’s going to be another week or even month, the live chats are very unresponsive”

Helpful Report

Posted 4 years ago

“My experience was totally good. The parts fit perfectly. Price was great. But delivery took more time, than expected”

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Posted 4 years ago

“Ordered a clutch kit from Autodoc but wasn't until the kit arrived there was a specification bulletin in the box stating Vauxhall had done a modification on my model half way through production so the clutch I'd ordered wouldn't fit, so I re-ordered the correct kit from Autodoc. The issue I'm having now is returning the first unused clutch kit back to Autodoc, they confirmed I can return the item n sent out a returns label but they haven't sent out the shipping label and they won't accept the item without it. I've contacted Autodoc through email n chat n still I'm waiting for the shipping label. Autodoc now won't reply to my emails n when I explain the issue on chat they just leave the conversation, the telephone number for Autodoc on my invoice is not recognised. This is my experience with Autodoc and I'm very disappointed, I'll leave it to your discretion whether you use this company for your parts or not.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sad that you are not satisfied with our service. To enable us to investigate your case, please provide your order number. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered 3x brands/ 10 items which were cheaper than other online retailers including Ebay & Amazon. All arrived safe and sound with correct brands as specified. However was starting to get worried after reading the reviews on this site. Especially after 7 days since my order, as hadn't heard a peep from AutoDoc. I emailed them on the 7th day in the morning as needed parts desperately before weekend. Got a reply a couple of hours later advising delivery in the afternoon. Relief when all delivered that afternoon . My only real gripe is why advertise 3 - 5 days delivery when it appears 7 days + is not unusual?”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for sharing your experience. We usually send email notification with tracking number just after dispatch. By this tracking number the package location can be checked at any time. Usually the delivery takes 3-5 business days. Please do not take in account weekend or day offs, as delivery is not possible on them. If you have any questions, please feel free to contact our support team at any time. We will be glad to reply your questions and to be helpful for you. Best regards, Autodoc team

Posted 4 years ago

“absolutely satisfied , would recommend”

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Posted 5 years ago

“I definitely like them. use them once and was very satisfied. I will recommend!”

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Posted 5 years ago

“Quick delivery and wide variety of parts for most makes.”

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Posted 6 years ago

AUTODOC is rated 4.0 based on 947 reviews