AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased parts from this site several times and have always enjoyed it. Delivery times are acceptable, favorable prices.”

Helpful Report

Posted 4 years ago

Dear Ludovico, Please, accept our gratitude for your feedback and attention to our work. We are happy to know that you have a positive experience of cooperation with us. We wish you good luck on any road. Best regards, Autodoc team

Posted 4 years ago

“Ordering was easy, delivery time was good and the goods were perfect. Delivery was a bit expensive.”

Helpful Report

Posted 4 years ago

Dear Michael, Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 4 years ago

“I'm satisfied with products and price. Delivery could be faster...”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you very much for the positive feedback! First of all, we would like to say thank you for your loyalty. We will work on improving our services. Best regards, Autodoc team

Posted 4 years ago

“Great cost, parts and delivery time. Only problem being there is a language barrier with the customer services and makes it a bit difficult if you have any problems, other than that a great company.”

Helpful Report

Posted 4 years ago

Dear Auguste, Thank you very much for your loyalty. We keep working on improving our service and we'll be happy to see you among our clients again. Best regards, Autodoc team

Posted 4 years ago

“Good quality parts. Only criticism would be to offer faster delivery on a more expensive postage service, I haven't found.”

Helpful Report

Posted 4 years ago

“Delivery time was quite long as parts come from Germany. Would be 5 stars if it not for delivery date.”

Helpful Report

Posted 4 years ago

“Had to return part due to error on my part. Email enquires were dealt with quickly and very helpful. Refund received within acceptable time scale.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for sharing your experience and for your loyalty. We will be happy to see you among our clients again. Best regards, Autodoc team

Posted 4 years ago

“Ordered parts for my Golf more than week ago - 2020-10-14. Order is still not shipped. "Waiting for collection by the transport company" since Monday. Customer support promising to ship "today or latest tomorrow" since this Monday but nothing is happening. ... Well, finally almost delivered (expected tomorrow). Thanks to support team from autodoc.co.uk. I hope that it was just a temporary problem and Autodoc will recover eventually. And just an advice for on-site customer support - it's better to describe the real situation to customer, even if this situation is not good rather than provide fancy reasons”

Helpful Report

Posted 4 years ago

Dear Aleks, Thanks for your you review. We are very sorry to have any difficulties with shipping. We have been getting an enormous amount of orders, and it has been a terrible time to service them with equal priority every time. Therefore, the delay occurred. Your case has been referred to the appropriate department and will be reviewed shortly. Best regards, Autodoc team

Posted 4 years ago

“The Parts fitted first time. The delivery took a little longer than expected but was still OK as the products came from Germany.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback and for your loyalty. We keep working on improving our service and we'll be happy to be more helpful for you in future. Best regards, Autodoc team

Posted 4 years ago

“All ok. But long delivery time”

Helpful Report

Posted 4 years ago

Dear customer, We regret the inconveniences caused with your recent purchase. Your case has been referred to the quality control department and will be reviewed as soon as possible. Best regards, Autodoc team

Posted 4 years ago

“I ordered a front bumper chrome strip for my car yesterday, today I received an email advising it was no longer available but I could have a replacement for the same price, I had to supply full vehicle info which I really didn't fancy doing, so I clicked on their onlim=ne chat, I 'spoke' to a nice chap who offered a refund without any hassle within 3-4 working days. Since I paid via Paypal I checked out my account status and found it had already been refunded. Many thanks Autodoc. The refund is greatly appreciated.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided. Thank you for your kind cooperation. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered some top mounts for my van got delivered Tuesday after an 8 business day wait but apart from that I've fitted the parts and they are great.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided and will do our best to speed up the processing terms. Please provide us with your order number on our e-mail address trust@autodoc.co.uk, so we will be able to investigate your case. Best regards, Autodoc Team.

Posted 4 years ago

“Well after reading negative comments on here I ordered a brake master cylinder for my old Mk3 escort very early bendix unit couldn’t find one at all in the uk so I found one on AUTODOC website ordered it on the 13th of may and it arrived today so can’t moan with this current situation so thankyou AUTODOC my car now stops and not loosing brake fluid so I’m happy and will definitely use you again”

Helpful Report

Posted 4 years ago

“I have had no big issues with this company but this is my first time ordering from them, my only concern is I have placed quite a large order and have tried to Get in contact to find out when I should expect these parts and if the covid 19 pandemic will be affecting my delivery date, I don’t know if it’s going to be another week or even month, the live chats are very unresponsive”

Helpful Report

Posted 5 years ago

“My experience was totally good. The parts fit perfectly. Price was great. But delivery took more time, than expected”

Helpful Report

Posted 5 years ago

“Ordered a clutch kit from Autodoc but wasn't until the kit arrived there was a specification bulletin in the box stating Vauxhall had done a modification on my model half way through production so the clutch I'd ordered wouldn't fit, so I re-ordered the correct kit from Autodoc. The issue I'm having now is returning the first unused clutch kit back to Autodoc, they confirmed I can return the item n sent out a returns label but they haven't sent out the shipping label and they won't accept the item without it. I've contacted Autodoc through email n chat n still I'm waiting for the shipping label. Autodoc now won't reply to my emails n when I explain the issue on chat they just leave the conversation, the telephone number for Autodoc on my invoice is not recognised. This is my experience with Autodoc and I'm very disappointed, I'll leave it to your discretion whether you use this company for your parts or not.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sad that you are not satisfied with our service. To enable us to investigate your case, please provide your order number. Best regards, Autodoc Team.

Posted 5 years ago

“Ordered 3x brands/ 10 items which were cheaper than other online retailers including Ebay & Amazon. All arrived safe and sound with correct brands as specified. However was starting to get worried after reading the reviews on this site. Especially after 7 days since my order, as hadn't heard a peep from AutoDoc. I emailed them on the 7th day in the morning as needed parts desperately before weekend. Got a reply a couple of hours later advising delivery in the afternoon. Relief when all delivered that afternoon . My only real gripe is why advertise 3 - 5 days delivery when it appears 7 days + is not unusual?”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for sharing your experience. We usually send email notification with tracking number just after dispatch. By this tracking number the package location can be checked at any time. Usually the delivery takes 3-5 business days. Please do not take in account weekend or day offs, as delivery is not possible on them. If you have any questions, please feel free to contact our support team at any time. We will be glad to reply your questions and to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“absolutely satisfied , would recommend”

Helpful Report

Posted 6 years ago

“I definitely like them. use them once and was very satisfied. I will recommend!”

Helpful Report

Posted 6 years ago

“Quick delivery and wide variety of parts for most makes.”

Helpful Report

Posted 7 years ago

AUTODOC is rated 4.1 based on 1,097 reviews