AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You get what you ask for”

Helpful Report

Posted 1 year ago

Hello Robert! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 1 year ago

“very good”

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Posted 2 years ago

Hello Robert ! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 2 years ago

“Delivery time is too long, I have purchased items from Germany a few days after my order with you and these items will be delivered before yours. I find this very frustrating. Otherwise you have good products at fair prices.”

Helpful Report

Posted 2 years ago

Hello David ! We are very pleased to read the sincere reviews. Thank you for choosing our company. Feel free to contact us for sharing more of your thoughts. We appreciate it. Best regards, AUTODOC Team

Posted 2 years ago

“Quick delivery and right part and good price!”

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Posted 2 years ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 2 years ago

“A good and reliable app and shop....”

Helpful Report

Posted 2 years ago

Hello! We are very pleased to receive positive feedback from our customers! Good luck on any road. Best regards, AUTODOC Team

Posted 2 years ago

“Good product, good to do business with.”

Helpful Report

Posted 2 years ago

Hi Richard! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 2 years ago

“So far autodoc service has been very good bordering on excellent.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 2 years ago

“Sold wrong switch after confirming it was for my 2007 madter 120. Came over packaged which then makes it way too expensive to return in original package. Bought correct switch from France at cheaper than it was to return the wrong one to yourselves!”

Helpful Report

Posted 2 years ago

Hi Mr B! We are sorry to know that your purchasing experience wasn't perfect this time. If you are looking for high-quality spare parts at attractive prices, feel free to send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will select the best ones for you. Best regards, AUTODOC team

Posted 2 years ago

“Good company to do business with have received my order thank you very much”

Helpful Report

Posted 2 years ago

Hello Frederick! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 2 years ago

“Parts ordered as required came in good time , maybe a little over the top with the box it came in . But that was only because the main item had Room for another 20 . Lol !! All good and many thanks to the team .”

Helpful Report

Posted 2 years ago

Hi TIMOTHY! Thanks for the review. We will look into this and take your feedback into account. If you have any questions, feel free to contact us at trust@utodoc.co.uk. Best regards, AUTODOC team

Posted 2 years ago

“Not too bad but description was incorrect”

Helpful Report

Posted 2 years ago

Hi Mortimer, Thanks for your feedback. Please share with more details about the issue at trust@autodoc.co.uk. We will look into this and fix it. Best regards, AUTODOC team

Posted 2 years ago

“They are slow to respond to messages. The spare parts were shipped quickly, however.”

Helpful Report

Posted 2 years ago

Hi Nikolaos ! Thank you for your feedback. We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC team

Posted 2 years ago

“Great service but long delivery time”

Helpful Report

Posted 2 years ago

Hello Michael! We want to thank you for your time and positive feedback! We will work on improving our service for you. Best regards, AUTODOC team

Posted 2 years ago

“Right part (powerise strut for an X3), good quality, well packed, not the quickest delivery nor best information from GLS the carrier. But I will still use AUTODOC if the price is right.”

Helpful Report

Posted 3 years ago

Dear Nigel Eley, Thank you for your high rating. We do our best to speed up the order processing and delivery time. Your kind understanding and patience are highly appreciated. Best regards, AUTODOC team

Posted 3 years ago

“Articoli arrivati non compatibili ma reso gratuito con rimborso Ho avuto un problema che alcuni articoli non erano adatti alla mia auto quando il sito li mostrava come compatibili. Dopo alcune difficoltà con il first level del customer service sono stato contattato telefonicamente e ho ricevuto l'autorizzazione al reso gratuito con il rimborso.”

Helpful Report

Posted 3 years ago

Gentile Sig Domenico, grazie per la segnalazione e dispiaciuti per la situazione. Da come risulta e' stato gia' contattato da un nostro adetto del reparto controllo di qualita', dove le sono state gia' fornite le istruzioni per la risoluzione a Suo favore. Cordiali Saluti Autodoc Team

Posted 3 years ago

“I don't know what happened to my previous post. Delivery took longer than I expected, however the parts were well priced and came in a perfect condition. I saved a lot of money with this company and I am very thankful.”

Helpful Report

Posted 4 years ago

“Delay in deliveries !!! quality parts +)”

Helpful Report

Posted 4 years ago

Dear Saloma, Thank you for your great and emotional feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 4 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 4 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 4 years ago

Dear Bonnie, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, Autodoc team

Posted 4 years ago

“I have purchased parts from this site several times and have always enjoyed it. Delivery times are acceptable, favorable prices.”

Helpful Report

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,097 reviews