AUTODOC Reviews

Name: AUTODOC
Rating: 4.15

4.2 Rating 1,227 Reviews

80 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.2

Based on 1,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with the service I have received from AUTODOC. The only issue I have is with the delivery charges especially regarding small items.”

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Posted 2 years ago

“They got my order wrong and sent me the wrong part but this was quickly resolved”

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Posted 2 years ago

“No comment to make”

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Posted 2 years ago

“Good website, plenty of choice at various pricepoints. Clear info on the oil standards. did offer me several choices of cabin pollen panel filters where it wasnt completely clear if applicable to my model with climate control.”

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Posted 2 years ago

“Good price and the right parts.”

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Posted 3 years ago

“I am able to find everything I need at autodoc, delivery can sometimes be long but unless its an urgent part its not a big deal. Only downside is not being able to get past the automated chat support which I think needs addressing.”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

Hello! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team

Posted 3 years ago

“Great selection of parts, a great web site. I just wish you could do next day delivery”

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Posted 3 years ago

Dear Mr Andrew Chapman, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 3 years ago

“Ordered a MAF from here. Stated that it was OE Quality. Having not resolved the problem I had to take the car to a garage who diagnosed the brand new MAF was faulty. Not impressed with the fact that budget, Far East products are marketed as OE Quality because it's a comical claim when you realise they're Wish/Temu standard parts. AutoDoc would do well to remove the poor quality items and just leave the decent branded parts instead. However, my complaint was listened to (only when I got the garage to provide an invoice stating the MAF was faulty) and not only did AD 100% refund my original order, I was also refunded the labour charge incurred in diagnosing the fault and for that I am very grateful and very impressed. Customer services were responsive, friendly and helpful. So yes, I would use AD again but I would stick to the branded parts.”

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Posted 3 years ago

Hello! Since the part was in usage and is not in a new condition, the issue is investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We'd appreciate it if you could update your review to let us know if there has been any headway made on this, and if not, if you can let us know more about your issue on trust@autodoc.co.uk. Best regards, AUTODOC team

Posted 3 years ago

“good choice, pretty fast delivery.”

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Posted 3 years ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 3 years ago

“All was good item and came on time......”

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Posted 3 years ago

Hello! We want to thank you for your time and positive feedback! Best regards, AUTODOC Team

Posted 3 years ago

“Good quality, however, the time between order and delivery is to long. All good apart from that.”

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Posted 3 years ago

Hello! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 3 years ago

“I think Autodoc is fantastic, a couple of mistakes but thay sorted out that order in no time,it's a pity the orders take a bit of time but hopefully, they will sort that out but yes I will shop with Thayer company again.”

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Posted 3 years ago

Hello Jim! Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 3 years ago

“Great site”

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Posted 3 years ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 3 years ago

“This is the second time I have purchased from autodoc for my old model car Mercedes Benz 2003 as I have faced difficulty to find my parts required in the market. Thanks autofocus for your support.”

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Posted 3 years ago

Hello! We are very glad that your cooperation with us has brought positive emotions. Our specialists are always ready to provide professional advice. Please, feel free to contact us again. Best regards, AUTODOC team

Posted 3 years ago

“great value”

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Posted 3 years ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 3 years ago

“Good service but the brake shoes are wrong”

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Posted 3 years ago

Hello Cliver! Thank you for your feedback. If you are looking for pare parts, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on trust@autodoc.co.uk. We will select the best ones for you. Have a nice day! Best regards, AUTODOC Team

Posted 3 years ago

“You get what you ask for”

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Posted 3 years ago

Hello Robert! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 3 years ago

“very good”

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Posted 3 years ago

Hello Robert ! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 3 years ago

“Delivery time is too long, I have purchased items from Germany a few days after my order with you and these items will be delivered before yours. I find this very frustrating. Otherwise you have good products at fair prices.”

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Posted 3 years ago

Hello David ! We are very pleased to read the sincere reviews. Thank you for choosing our company. Feel free to contact us for sharing more of your thoughts. We appreciate it. Best regards, AUTODOC Team

Posted 3 years ago

AUTODOC is rated 4.2 based on 1,227 reviews