AUTODOC Reviews

Name: AUTODOC
Rating: 3.98

4.0 Rating 947 Reviews

76 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 947 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right part (powerise strut for an X3), good quality, well packed, not the quickest delivery nor best information from GLS the carrier. But I will still use AUTODOC if the price is right.”

Helpful Report

Posted 2 years ago

Dear Nigel Eley, Thank you for your high rating. We do our best to speed up the order processing and delivery time. Your kind understanding and patience are highly appreciated. Best regards, AUTODOC team

Posted 2 years ago

“Articoli arrivati non compatibili ma reso gratuito con rimborso Ho avuto un problema che alcuni articoli non erano adatti alla mia auto quando il sito li mostrava come compatibili. Dopo alcune difficoltà con il first level del customer service sono stato contattato telefonicamente e ho ricevuto l'autorizzazione al reso gratuito con il rimborso.”

Helpful Report

Posted 2 years ago

Gentile Sig Domenico, grazie per la segnalazione e dispiaciuti per la situazione. Da come risulta e' stato gia' contattato da un nostro adetto del reparto controllo di qualita', dove le sono state gia' fornite le istruzioni per la risoluzione a Suo favore. Cordiali Saluti Autodoc Team

Posted 2 years ago

“I don't know what happened to my previous post. Delivery took longer than I expected, however the parts were well priced and came in a perfect condition. I saved a lot of money with this company and I am very thankful.”

Helpful Report

Posted 3 years ago

“Delay in deliveries !!! quality parts +)”

Helpful Report

Posted 3 years ago

Dear Saloma, Thank you for your great and emotional feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 3 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 3 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 3 years ago

Dear Bonnie, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, Autodoc team

Posted 3 years ago

“I have purchased parts from this site several times and have always enjoyed it. Delivery times are acceptable, favorable prices.”

Helpful Report

Posted 3 years ago

“I have purchased parts from this site several times and have always enjoyed it. Delivery times are acceptable, favorable prices.”

Helpful Report

Posted 3 years ago

Dear Ludovico, Please, accept our gratitude for your feedback and attention to our work. We are happy to know that you have a positive experience of cooperation with us. We wish you good luck on any road. Best regards, Autodoc team

Posted 3 years ago

“Ordering was easy, delivery time was good and the goods were perfect. Delivery was a bit expensive.”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 3 years ago

“I'm satisfied with products and price. Delivery could be faster...”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you very much for the positive feedback! First of all, we would like to say thank you for your loyalty. We will work on improving our services. Best regards, Autodoc team

Posted 3 years ago

“Great cost, parts and delivery time. Only problem being there is a language barrier with the customer services and makes it a bit difficult if you have any problems, other than that a great company.”

Helpful Report

Posted 3 years ago

Dear Auguste, Thank you very much for your loyalty. We keep working on improving our service and we'll be happy to see you among our clients again. Best regards, Autodoc team

Posted 3 years ago

“Good quality parts. Only criticism would be to offer faster delivery on a more expensive postage service, I haven't found.”

Helpful Report

Posted 3 years ago

“Delivery time was quite long as parts come from Germany. Would be 5 stars if it not for delivery date.”

Helpful Report

Posted 3 years ago

“Had to return part due to error on my part. Email enquires were dealt with quickly and very helpful. Refund received within acceptable time scale.”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for sharing your experience and for your loyalty. We will be happy to see you among our clients again. Best regards, Autodoc team

Posted 3 years ago

“Ordered parts for my Golf more than week ago - 2020-10-14. Order is still not shipped. "Waiting for collection by the transport company" since Monday. Customer support promising to ship "today or latest tomorrow" since this Monday but nothing is happening. ... Well, finally almost delivered (expected tomorrow). Thanks to support team from autodoc.co.uk. I hope that it was just a temporary problem and Autodoc will recover eventually. And just an advice for on-site customer support - it's better to describe the real situation to customer, even if this situation is not good rather than provide fancy reasons”

Helpful Report

Posted 3 years ago

Dear Aleks, Thanks for your you review. We are very sorry to have any difficulties with shipping. We have been getting an enormous amount of orders, and it has been a terrible time to service them with equal priority every time. Therefore, the delay occurred. Your case has been referred to the appropriate department and will be reviewed shortly. Best regards, Autodoc team

Posted 3 years ago

“The Parts fitted first time. The delivery took a little longer than expected but was still OK as the products came from Germany.”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for your feedback and for your loyalty. We keep working on improving our service and we'll be happy to be more helpful for you in future. Best regards, Autodoc team

Posted 3 years ago

“All ok. But long delivery time”

Helpful Report

Posted 3 years ago

Dear customer, We regret the inconveniences caused with your recent purchase. Your case has been referred to the quality control department and will be reviewed as soon as possible. Best regards, Autodoc team

Posted 3 years ago

“I ordered a front bumper chrome strip for my car yesterday, today I received an email advising it was no longer available but I could have a replacement for the same price, I had to supply full vehicle info which I really didn't fancy doing, so I clicked on their onlim=ne chat, I 'spoke' to a nice chap who offered a refund without any hassle within 3-4 working days. Since I paid via Paypal I checked out my account status and found it had already been refunded. Many thanks Autodoc. The refund is greatly appreciated.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided. Thank you for your kind cooperation. Best regards, Autodoc Team.

Posted 3 years ago

“Ordered some top mounts for my van got delivered Tuesday after an 8 business day wait but apart from that I've fitted the parts and they are great.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided and will do our best to speed up the processing terms. Please provide us with your order number on our e-mail address trust@autodoc.co.uk, so we will be able to investigate your case. Best regards, Autodoc Team.

Posted 3 years ago

“Well after reading negative comments on here I ordered a brake master cylinder for my old Mk3 escort very early bendix unit couldn’t find one at all in the uk so I found one on AUTODOC website ordered it on the 13th of may and it arrived today so can’t moan with this current situation so thankyou AUTODOC my car now stops and not loosing brake fluid so I’m happy and will definitely use you again”

Helpful Report

Posted 3 years ago

AUTODOC is rated 4.0 based on 947 reviews