AUTODOC Reviews

Name: AUTODOC
Rating: 4.11

4.1 Rating 1,158 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a MAF from here. Stated that it was OE Quality. Having not resolved the problem I had to take the car to a garage who diagnosed the brand new MAF was faulty. Not impressed with the fact that budget, Far East products are marketed as OE Quality because it's a comical claim when you realise they're Wish/Temu standard parts. AutoDoc would do well to remove the poor quality items and just leave the decent branded parts instead. However, my complaint was listened to (only when I got the garage to provide an invoice stating the MAF was faulty) and not only did AD 100% refund my original order, I was also refunded the labour charge incurred in diagnosing the fault and for that I am very grateful and very impressed. Customer services were responsive, friendly and helpful. So yes, I would use AD again but I would stick to the branded parts.”

Helpful Report

Posted 2 years ago

Hello! Since the part was in usage and is not in a new condition, the issue is investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We'd appreciate it if you could update your review to let us know if there has been any headway made on this, and if not, if you can let us know more about your issue on trust@autodoc.co.uk. Best regards, AUTODOC team

Posted 2 years ago

“good choice, pretty fast delivery.”

Helpful Report

Posted 2 years ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 2 years ago

“All was good item and came on time......”

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Posted 2 years ago

Hello! We want to thank you for your time and positive feedback! Best regards, AUTODOC Team

Posted 2 years ago

“Good quality, however, the time between order and delivery is to long. All good apart from that.”

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Posted 2 years ago

Hello! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 2 years ago

“I think Autodoc is fantastic, a couple of mistakes but thay sorted out that order in no time,it's a pity the orders take a bit of time but hopefully, they will sort that out but yes I will shop with Thayer company again.”

Helpful Report

Posted 2 years ago

Hello Jim! Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 2 years ago

“Great site”

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Posted 2 years ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 2 years ago

“This is the second time I have purchased from autodoc for my old model car Mercedes Benz 2003 as I have faced difficulty to find my parts required in the market. Thanks autofocus for your support.”

Helpful Report

Posted 2 years ago

Hello! We are very glad that your cooperation with us has brought positive emotions. Our specialists are always ready to provide professional advice. Please, feel free to contact us again. Best regards, AUTODOC team

Posted 2 years ago

“great value”

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Posted 2 years ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 2 years ago

“Good service but the brake shoes are wrong”

Helpful Report

Posted 2 years ago

Hello Cliver! Thank you for your feedback. If you are looking for pare parts, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on trust@autodoc.co.uk. We will select the best ones for you. Have a nice day! Best regards, AUTODOC Team

Posted 2 years ago

“You get what you ask for”

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Posted 2 years ago

Hello Robert! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 2 years ago

“very good”

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Posted 3 years ago

Hello Robert ! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 3 years ago

“Delivery time is too long, I have purchased items from Germany a few days after my order with you and these items will be delivered before yours. I find this very frustrating. Otherwise you have good products at fair prices.”

Helpful Report

Posted 3 years ago

Hello David ! We are very pleased to read the sincere reviews. Thank you for choosing our company. Feel free to contact us for sharing more of your thoughts. We appreciate it. Best regards, AUTODOC Team

Posted 3 years ago

“Quick delivery and right part and good price!”

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Posted 3 years ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 3 years ago

“A good and reliable app and shop....”

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Posted 3 years ago

Hello! We are very pleased to receive positive feedback from our customers! Good luck on any road. Best regards, AUTODOC Team

Posted 3 years ago

“Good product, good to do business with.”

Helpful Report

Posted 3 years ago

Hi Richard! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 3 years ago

“So far autodoc service has been very good bordering on excellent.”

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Posted 3 years ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 3 years ago

“Sold wrong switch after confirming it was for my 2007 madter 120. Came over packaged which then makes it way too expensive to return in original package. Bought correct switch from France at cheaper than it was to return the wrong one to yourselves!”

Helpful Report

Posted 3 years ago

Hi Mr B! We are sorry to know that your purchasing experience wasn't perfect this time. If you are looking for high-quality spare parts at attractive prices, feel free to send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will select the best ones for you. Best regards, AUTODOC team

Posted 3 years ago

“Good company to do business with have received my order thank you very much”

Helpful Report

Posted 3 years ago

Hello Frederick! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 3 years ago

“Parts ordered as required came in good time , maybe a little over the top with the box it came in . But that was only because the main item had Room for another 20 . Lol !! All good and many thanks to the team .”

Helpful Report

Posted 3 years ago

Hi TIMOTHY! Thanks for the review. We will look into this and take your feedback into account. If you have any questions, feel free to contact us at trust@utodoc.co.uk. Best regards, AUTODOC team

Posted 3 years ago

“Not too bad but description was incorrect”

Helpful Report

Posted 3 years ago

Hi Mortimer, Thanks for your feedback. Please share with more details about the issue at trust@autodoc.co.uk. We will look into this and fix it. Best regards, AUTODOC team

Posted 3 years ago

AUTODOC is rated 4.1 based on 1,158 reviews