AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mixed reviews in past,having not received twice the make of items that I ordered.On this occasion, no problem at all and on time.Thanks.”

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Posted 1 year ago

“All items fit my car.”

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Posted 1 year ago

“Having used autodoc for a while I have found that every item has been the right one ,which can't always be said for other motor factors , so I highly recommend”

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Posted 1 year ago

“Really happy with the service I have received from AUTODOC. The only issue I have is with the delivery charges especially regarding small items.”

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Posted 1 year ago

“They got my order wrong and sent me the wrong part but this was quickly resolved”

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Posted 1 year ago

“No comment to make”

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Posted 1 year ago

“Good website, plenty of choice at various pricepoints. Clear info on the oil standards. did offer me several choices of cabin pollen panel filters where it wasnt completely clear if applicable to my model with climate control.”

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Posted 1 year ago

“Good price and the right parts.”

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Posted 1 year ago

“I am able to find everything I need at autodoc, delivery can sometimes be long but unless its an urgent part its not a big deal. Only downside is not being able to get past the automated chat support which I think needs addressing.”

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Posted 1 year ago

“Very good service.”

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Posted 1 year ago

Hello! Thank you for your feedback. We are very happy to know that we were able to surprise and please you! Best regards, AUTODOC Team

Posted 1 year ago

“Great selection of parts, a great web site. I just wish you could do next day delivery”

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Posted 1 year ago

Dear Mr Andrew Chapman, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“Ordered a MAF from here. Stated that it was OE Quality. Having not resolved the problem I had to take the car to a garage who diagnosed the brand new MAF was faulty. Not impressed with the fact that budget, Far East products are marketed as OE Quality because it's a comical claim when you realise they're Wish/Temu standard parts. AutoDoc would do well to remove the poor quality items and just leave the decent branded parts instead. However, my complaint was listened to (only when I got the garage to provide an invoice stating the MAF was faulty) and not only did AD 100% refund my original order, I was also refunded the labour charge incurred in diagnosing the fault and for that I am very grateful and very impressed. Customer services were responsive, friendly and helpful. So yes, I would use AD again but I would stick to the branded parts.”

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Posted 1 year ago

Hello! Since the part was in usage and is not in a new condition, the issue is investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. We always do our best to help our customers prepare all related documents to speed up the warranty process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We'd appreciate it if you could update your review to let us know if there has been any headway made on this, and if not, if you can let us know more about your issue on trust@autodoc.co.uk. Best regards, AUTODOC team

Posted 1 year ago

“good choice, pretty fast delivery.”

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Posted 1 year ago

Hello! Thank you very much for the kind words. Please, feel free to contact us if you have any questions. Best regards, AUTODOC Team

Posted 1 year ago

“All was good item and came on time......”

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Posted 1 year ago

Hello! We want to thank you for your time and positive feedback! Best regards, AUTODOC Team

Posted 1 year ago

“Good quality, however, the time between order and delivery is to long. All good apart from that.”

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Posted 1 year ago

Hello! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

“I think Autodoc is fantastic, a couple of mistakes but thay sorted out that order in no time,it's a pity the orders take a bit of time but hopefully, they will sort that out but yes I will shop with Thayer company again.”

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Posted 1 year ago

Hello Jim! Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 1 year ago

“Great site”

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Posted 1 year ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“This is the second time I have purchased from autodoc for my old model car Mercedes Benz 2003 as I have faced difficulty to find my parts required in the market. Thanks autofocus for your support.”

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Posted 1 year ago

Hello! We are very glad that your cooperation with us has brought positive emotions. Our specialists are always ready to provide professional advice. Please, feel free to contact us again. Best regards, AUTODOC team

Posted 1 year ago

“great value”

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Posted 1 year ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“Good service but the brake shoes are wrong”

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Posted 1 year ago

Hello Cliver! Thank you for your feedback. If you are looking for pare parts, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on trust@autodoc.co.uk. We will select the best ones for you. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

AUTODOC is rated 4.1 based on 1,097 reviews