AUTODOC Reviews

Name: AUTODOC
Rating: 3.98

4.0 Rating 947 Reviews

76 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 947 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was good item and came on time......”

Helpful Report

Posted 8 months ago

Hello! We want to thank you for your time and positive feedback! Best regards, AUTODOC Team

Posted 8 months ago

“Good quality, however, the time between order and delivery is to long. All good apart from that.”

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Posted 8 months ago

Hello! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 8 months ago

“I think Autodoc is fantastic, a couple of mistakes but thay sorted out that order in no time,it's a pity the orders take a bit of time but hopefully, they will sort that out but yes I will shop with Thayer company again.”

Helpful Report

Posted 9 months ago

Hello Jim! Thank you for your feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, AUTODOC Team

Posted 9 months ago

“Great site”

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Posted 9 months ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 9 months ago

“This is the second time I have purchased from autodoc for my old model car Mercedes Benz 2003 as I have faced difficulty to find my parts required in the market. Thanks autofocus for your support.”

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Posted 9 months ago

Hello! We are very glad that your cooperation with us has brought positive emotions. Our specialists are always ready to provide professional advice. Please, feel free to contact us again. Best regards, AUTODOC team

Posted 9 months ago

“great value”

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Posted 10 months ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 10 months ago

“Good service but the brake shoes are wrong”

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Posted 10 months ago

Hello Cliver! Thank you for your feedback. If you are looking for pare parts, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts on trust@autodoc.co.uk. We will select the best ones for you. Have a nice day! Best regards, AUTODOC Team

Posted 10 months ago

“You get what you ask for”

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Posted 11 months ago

Hello Robert! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 11 months ago

“very good”

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Posted 1 year ago

Hello Robert ! Thank you very much for your time and appreciation. Best regards, AUTODOC Team

Posted 1 year ago

“Delivery time is too long, I have purchased items from Germany a few days after my order with you and these items will be delivered before yours. I find this very frustrating. Otherwise you have good products at fair prices.”

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Posted 1 year ago

Hello David ! We are very pleased to read the sincere reviews. Thank you for choosing our company. Feel free to contact us for sharing more of your thoughts. We appreciate it. Best regards, AUTODOC Team

Posted 1 year ago

“Quick delivery and right part and good price!”

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Posted 1 year ago

Hello! Thank you for taking time to leave a review of our company. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“A good and reliable app and shop....”

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Posted 1 year ago

Hello! We are very pleased to receive positive feedback from our customers! Good luck on any road. Best regards, AUTODOC Team

Posted 1 year ago

“Good product, good to do business with.”

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Posted 1 year ago

Hi Richard! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 1 year ago

“So far autodoc service has been very good bordering on excellent.”

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Posted 1 year ago

Hello! Thank you for your feedback. Have a nice day! Best regards, AUTODOC Team

Posted 1 year ago

“Sold wrong switch after confirming it was for my 2007 madter 120. Came over packaged which then makes it way too expensive to return in original package. Bought correct switch from France at cheaper than it was to return the wrong one to yourselves!”

Helpful Report

Posted 1 year ago

Hi Mr B! We are sorry to know that your purchasing experience wasn't perfect this time. If you are looking for high-quality spare parts at attractive prices, feel free to send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will select the best ones for you. Best regards, AUTODOC team

Posted 1 year ago

“Good company to do business with have received my order thank you very much”

Helpful Report

Posted 1 year ago

Hello Frederick! We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC Team

Posted 1 year ago

“Parts ordered as required came in good time , maybe a little over the top with the box it came in . But that was only because the main item had Room for another 20 . Lol !! All good and many thanks to the team .”

Helpful Report

Posted 1 year ago

Hi TIMOTHY! Thanks for the review. We will look into this and take your feedback into account. If you have any questions, feel free to contact us at trust@utodoc.co.uk. Best regards, AUTODOC team

Posted 1 year ago

“Not too bad but description was incorrect”

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Posted 1 year ago

Hi Mortimer, Thanks for your feedback. Please share with more details about the issue at trust@autodoc.co.uk. We will look into this and fix it. Best regards, AUTODOC team

Posted 1 year ago

“They are slow to respond to messages. The spare parts were shipped quickly, however.”

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Posted 1 year ago

Hi Nikolaos ! Thank you for your feedback. We are very pleased to read the sincere reviews. Thank you for choosing our company. We are glad that you were satisfied with everything. Best regards, AUTODOC team

Posted 1 year ago

“Great service but long delivery time”

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Posted 2 years ago

Hello Michael! We want to thank you for your time and positive feedback! We will work on improving our service for you. Best regards, AUTODOC team

Posted 2 years ago

AUTODOC is rated 4.0 based on 947 reviews