Name: AUTODOC
Rating: 3.98

“A week in transit... are you serious? I paid £9 for a delivery for a package less than a kilo! For this money UPS or DHL would probably deliver it in 2-3 days from Arctic to Antarctica. VERY disappointing. My first and a last one purchase from this website.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However we have to inform you that our standard processing terms are 1-2 working days. As well the delivery time is 3-5 working days. As we have checked your order was processed and shipped in time. If you still have any questions, please contact us in trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 3 years ago

“Ex stock does not mean ex stock at all. The part arrived 9 days after I ordered it (small light package) and due to lengthy delays to request for whereabouts had to resource. This was achieved within 2 days (comparable price item received and fitted BEFORE this lots arrived. Upon asking for refund procedure, was advised 'being considered'. Have waited 3 days so far for an answer. DON'T TOUCH THIS LOT WITH A BARGE POLE. Am now considering legal action anybody else ???”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However as we have checked the order processing and delivery was in time. We have to inform you that standard order processing takes 1-2 working days and the delivery time to the UK is 3-5 working days. Best regards, Autodoc Team.

Posted 3 years ago

“WARNING WARNING WARNING. sorry i cant write warning in red or i would of. ordered 8th july so what 24 days on and guess what NO PARTS. still not here garage charging me now daily for the car been on there hoist to long. contacted by autodoc gmbh who are not heard of by comapanies house check your self. autodoc gmbh and autodoc same companie autodoc berlin whatever the same. eitherway if i do get my parts and there great ill write an honest reveiw if they are not they will feel the wrath of losing buissness . as i told them i have a assive following on the social spectrum so bad service would do them no good and they still fobbed me off. in fact i tried this live chatt your parts will be sent today so i went back on and another live chatt agent said 1-2 days so 2 minutes later went on and a agent said we having trouble with the driver he is ill. i replied thats me dun then because hes distancing due to covid what makes you say that she said i replied ive waited for this driver to return to work 13 days now. nightmare i oredered from audi which audi lichsberg say they 400 yards away from autodoc and i got parts in 3 days , work that one out. to be fair i could of crawled on my hands and knees over to berlin autodoc and back and dragged my parts behind me and i would have them by now. all i would say is if you going to buy , buy through paypal or credit card and if you have no parts by 12 or 13 days contact your paypal or credit card company and they will put a question mark on the sale meaning you will get your money back if your order is wrong damaged or not write under the as describe ruling. thats what i did so i know. it takes 90 days to get your cash back if it is wrong as described by the seller but still you win and no faff on.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our store and that you've got a reason to provide a such review. As we have checked the quality control service is already investigating your case. We strongly believe that each case can be solved in the most loyal way for every customer. In shortest time we will contact you and hope for your kind cooperation. Best regards, Autodoc Team.

Posted 3 years ago

“STAY WELL CLEAR 9 days and still no parts, they are a joke. Will never use again and told friends and family to leave well alone. Stick to using euro car parts at least your parts will turn up in 48 hours not like these jokers.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry for the inconvenience created. Due to the seasonal increase in the quantity of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the queue in which they were created. As we have checked your order has been already sent and received. If you have any other questions, please do not hesitate to contact us, we will be more then happy to help you. Best regards, Autodoc Team.

Posted 3 years ago

“Ordered parts back in Feb 2020 sorted by vehicle reg number, parts arrived and didn't fit so I returned them, system was updated to say refund was approved, 6 months later and I'm told that return has been rejected and that the parts can either be returned to me or disposed of with no refund. Customer service is poor, communication is poor. AVOID AT ALL COSTS,”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However as we have checked the part was claimed for the warranty case and refused by the manufacturer. We have already provided you with all the solution details and waiting for your reply on our e-mail address trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 3 years ago

“AWFUL company, they sent me the wrong part and then refused it was their mistake, which meant of course sending the parts back to Germany. out of my pocket. Unhelpful emails with general comments about general things, not at all customized to my experience,. They should NOT be trading from Germany unless they had addresses to the countries they are getting money from. DO NOT trade with them, you ll get stunk. Tried to put photos here but system wont let me”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. As we have checked you have received the part that was originally ordered and was chosen by you. We have already provided you a solution with the standard right of the returning that you can use without any issues. If you still have any questions, please do not hesitate to contact us on our e-mail address trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 3 years ago

“Now the parts they sent in error 3 weeks ago are back at there warehouse they now say they will take 2 weeks to inspect the parts?? ( parts iv never even seen let alone touched) then another week to do the refund. This company is going bust by the looks of it and they deserve it. Update. Had to go through payapl to get a refund as they never made any effort whatsoever to repay what they owed. Without payapl I never would have got my money back from there total incompetence and attempt at theft. They never offered any apology for there mistake or a reason just the same old copy and paste delay tactic responses. They broke the law by not refunding within 14 days of cancellation and didn't care one bit claiming they are immune from the law. The worst company I have ever had any dealings with ever. There thief's and scammers to the core 100%”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such impression regarding our service. However your case is in processing and we will do our best to provide you a refund in shortest time. Best regards, Autodoc Team.

Posted 3 years ago

“WARNING WARNING WARNING. do not buy you like me will wait and wait and wait 16 days on. no parts and just getting told wait another 2 another 2 another 2. call centre and live chat is,nt even in germany so they no nothing. they look and tell you what you already know. just use another company dont be tempted by the price you wont recieve.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. We are investigating your issue now and will consider that as soon as possible. Best regards, Autodoc Team.

Posted 3 years ago

“Ordered parts and they have not been delivered. Called the customer service zo find out where my items are and they just send a screnshot in which depot the item is. After a real struggle I arranged a redelivering and the same again the delivery company says they have tried to deliver but I declined the delivery. So they didn't ring my doorbell nor left a card or notice in my letterbox in both occasion. Now I got a call from Autodoc and the lady wanted to talk about my order. I told her to cancel the order and to send my refund immediately lates until Monday. She wanted to start telling me excuses but I told her to send the refund until Monday and if my money is not back in my account then I will take legal action. The whole experience is very poor! Would not recommend Autodoc and will never ever order something with them!”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with our service and the courier. Your case now is under investigation by our quality control service and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 3 years ago

“my parts have been sat in their warehouse over 10 days and those idiots cant tell me when is going to be shipped. customer service ZERO!!! pay more at your local shop and avoid headaches”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got for a such experience with our service. Due to the seasonal increase in the number of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the queue according to the date they were created. Best regards, Autodoc Team.

Posted 3 years ago

“Terrible after sales service's. Paid for the clutch kit weeks in advance and still waiting over 3 weeks and counting. Quick enough to take your cash though. Live chat a complete farce. Autodoc you have just lost a good reliable customer through the lack of basic assistance and courtesy!”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. Your case has been transferred to the quality control service for further investigation and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 3 years ago

“Still awaiting full refund after sending back part that did not fit my car in original packing I wish I had read the revues before I used this company.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. As we have checked the refund is in processing and you will get the refund within 2-3 working days. Best regards, Autodoc Team.

Posted 3 years ago

“Canceled order 5 mins after ordering as found in there email they only dispatch 4/5 days after payment. No good as thats 1.5 weeks with no vehicle instead of the 1 days it actually took getting parts from decent company. Days later I get email saying they have posted them. I rang and emailed to stop and contact there courier in Germany so they don't arrive they refused as couldn't be bothered and refuse to issue my refund. Parts have been rejected upon attempted delivery and returned to them ages ago and still no refund. Total incompetent lazy worthless ect now having to go to court to get money back on parts iv never even seen and that should never have even been sent in the first place.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our service. However have to inform you that we did not receive the parts yet and they are on the way back to us. We will be able to provide you a refund without any issues as soon as we receive the parts. Best regards, Autodoc Team.

Posted 3 years ago

“DO NOT USE........ Have been waiting weeks for the part to arrive but keep being told it will be here in the next couple of days. Still not here. Would not give refund.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. We are investigating your case now and will contact you in shortest time. Best regards, Autodoc Team

Posted 3 years ago

“Dreadful, rubbish. Do not buy from this company. I communicated with the chat line as, for two days, my order status on the app said ‘waiting for courier to collect‘. I was told it was currently being picked and packed. Also was told the delay was due to the items being out of stock when clearly the website said they were in stock when I ordered them. ‘Maybe they’ll be dispatched tomorrow’ I was told. Of course they haven’t been yet. To cap it all the person I was communicating with told me they were being called into a meeting so would have to leave the chat. Whilst writing my reply I received another message asking if I wanted to buy any other parts! The chat was immediately ended by the autodoc employee. My money’s been in their bank now for over a week.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our store. However as we have checked your order has been successfully dispatched and on the way to you. Shortly you will receive all the delivery information on your e-mail address Best regards, Autodoc Team.

Posted 3 years ago

“Absolutely awful. I’ve been restoring and collecting cars for 30 years and I know how difficult getting the right parts can be. They advertised parts as being specifically suited to my vehicle. Guess what - they don’t fit and they won’t refund me. Spark plugs were out of stock and weren’t despatched, but guess what? Yep, I’ve been charged and now they won’t refund!!! I know it’s easy to rant at firms on the internet but this firm will be on a consumer TV show soon. I really, really, really would take the advice of everyone else and AVOID them. It won’t work out and you won’t get your money back. They are truly disgraceful. I’m having to go through Barclaycard to get my refund. Hey ho..... We live and learn”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review and for the misunderstanding that we are sure took a place. Your case is now under investigation by our quality control service and will be considered in shortest time. Best regards, Autodoc Team.

Posted 3 years ago

“Negatives: - Dispatch of packages is atrocious. It took 1.5 weeks (order sent on a Sunday) to receive the parts. Following the status on the app, this was due to the package not having even left the warehouse until the second week. - After carefully selecting the parts I wanted from brands I trust, Autodoc decided to deliver another part from STARK brand. This was done without consent/consultation. They claim that it was because the part (from the brand I chose) was not in-stock. Why then, in this day of digital stock tracking, was it available to order on the website or through the App?!?! I then have to waste more of my own time to return the parts I never wanted in the first place. Positives: - Prices are decent. - App is user-friendly. If Autodoc wants to be the online platform for auto parts, they definitely need to up their game.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review regarding our service. However we truly believe that each inconvenience can be solved with the prompt and right solution. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 3 years ago

“It took over 9 days for the car parts to reach the UK. By which time it was too late, as I had to get the car fixed for work. I returned the parts to Germany for a refund, which they’ve acknowledged receiving. Firstly, I was offered a credit to my car parts account, which I declined and asked for a full refund. However, I'm still waiting for the refund, which is taking forever. I’ve received conflicting emails from Quality Control department. Some said 1-2 days for the refund, others have said 7-8 days for a refund. All of these timeframes have now been and gone and I have still no idea when or whether I'll receive my money back. Order: 32143355”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. As we have check the refund has been successfully provided. We would like to kindly apologizing for the misunderstanding with refund terms as we had to wait till the parts are returned and checked in our warehouse. Best regards, Autodoc Team.

Posted 3 years ago

“This site is a scam. I ordered 50 days ago, nothing came and I called 15-20 times to them, talked to the manager also and they always say I'll get my money back in 48 hours. I had to order the same parts from other store because I needed my car to be repaired. If you are not skimping on 3 GBP, buy from another shop. I also raised a complaint to EEC for getting my money back and still nothing.”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review. Your case now is under investigation by our quality control service and we will inform you regarding a solution as soon as possible. Best regards, Autodoc Team.

Posted 3 years ago

“Ordered brake drums for my van on 27th may and van failed mot test due to brake drums ,waited for over a week and still never turned up ,spoke to this so called uk company who said there on there way what a joke in the end i ordered from a company on ebay and got them the following morning as i needed them as i was losing work with no van ,Parcel force tried to deliver a week later and i refused them,and they was taken back. its now the 29th june and still no refund from this company,,,,I have now put a case to paypal to step in to get my money back from this cowboy company If anybody is reading this review please do not order as you will never get your parts on time as unknown to me they are a German company with a UK COMPANY LOGO UP, the parts are getting sent from Berlin they are just a joke They are just a load of liars on there chat please stay well clear from them everybody”

Helpful Report

Posted 3 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However as we have checked that case has been solved and the refund should be provided to you in shortest time. As well you always can check the information regarding the company location on our website in section "Company Information". Best regards, Autodoc Team.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews