Name: AUTODOC
Rating: 4.08

“i purchased flexible brake pipes on 30th March 2020 its now 19th may 2020 no pipes, they keep telling me its an address issue yet i paid via paypal and my address on paypal is correct i get lots of car parts delivered, they have not refunded my payment and insist the pipes are at the courier ware house i asked if the address is wrong it was your end not mine. why do you not correct the address as you know it and deliver my parts. NO REPLY NO REFUND Mr R Winder kent”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a reason to provide a such review. However as we have checked our support has already informed you regarding the parcel. As soon as that is returned to our warehouse and checked, we will be able to provide you a refund. Best regards, Autodoc Team.

Posted 5 years ago

“Good prices, fast shipping, good selectio, but... Ordered a part. Still not clear if I made a mistake or if their website suggested the wrong part, but received a part that clearly does not fit my car. Sent a mail asking about this, and they confirmed the part *should* fit my car. After countless emails with autodoc, I'm giving up. Even though their database seems to be incorrect, I got nothing: the part is too cheap to return, but they wouldn't even meet me halfway on shipping for the correct part. Unfortunately, it seems like this company has more or less cornered the market on car parts as they (and all of their Berlin-based partners that have websites in all EU countries) don't seem to have any significant competition.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sad that you are not satisfied with our service. We confirm that the search by license or car data can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. Best regards, Autodoc Team.

Posted 5 years ago

“I hope you are reading this before you have placed an order. Following an unhelpful response to my concern I informed Autodoc that I would leave a poor review. A company that is not upset by bad reviews should not be trusted. I purchased a timing belt kit which took a long time to arrive. The belt was incorrect and as I needed the car urgently I purchased a second belt from another company and completed the job. I asked how I should return the incorrect unused belt and was told that I could not. I could only return the complete kit. Autodoc sent the incorrect part and refused to compensate or accept a return. Your choice whether to use them or not.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry about the situation, but we do not let to tell things that are not true. You were informed, that the returning is possible only if the full kit that you ordered is new and unused. However you used parts from the kit, exept the timing belt. Unfortunately there is no possibility to return the part of the article that you purchased. Best regards, Autodoc Team.

Posted 5 years ago

“I have a terrible experience with Autodoc costumer service. They sent me a product that was physically broken (on the box there were stickers of many returns already), when I contacted them that I want to return the product which is withing my right (withing 14 days) they told me to fill out warranty card. I explained that claiming warranty on a physically broken product is illegal and considered fraud and that I don't want to do it. They still insist that I should claim warranty and therfore trying to force me to commit fraud by causing damage to the manufacturer of the product. I don't trust their services anymore and I still didn't get my money back for the product that they sent damaged, even after admitting that they sent a broken product.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sad that you've had a such experience with your purchase. Unfortunately products that were mounted cannot be returned as a standard return case. As that was an electrical product and you've tried to connect that, then the returning is possible only as a warranty case. We have already provided you the form to fill for opening the warranty case. Please contact us if you are interested in warranty or have any other questions. Best regards, Autodoc Team.

Posted 5 years ago

“Placed two orders with Autodoc, Both have arrived in the boxes relevant to my order, One a glow plug relay, ordered a swag unit more costly! Swag box came but inside was a Febi unit which is a Cheaper Brand? Other order for Wheel bearing kit which looks ok, But Stub axle ordered once again a more expensive item but more concerning it looks as though any identifying marks have recently been ground away? If this is correct it could be classed as fraud. Email sent to customer services awaiting response!”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our service. However we are sure that each situation can be solved. Your case has been transferred to the quality control service and we will contact you as soon as possible. Best regards, Autodoc Team.

Posted 5 years ago

“Ordered parts, took 20 days to deliver, the wrong parts, in horrible packaging, returned them, still haven't gotten my money back.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry for the delay caused due to the world's situation, as we have not as much staff in our warehouses to process the orders with same speed. And we are sure that the same measures are taken by delivery companies. As well the parcel is still returning to our warehouse. As soon as the item is returned, we will provide you further information. Best regards, Autodoc Team.

Posted 5 years ago

“I ordered off them 4 weeks ago . After two weeks , I realized my order still wasn’t dispatched. I went on their live chat , and they promised me it would be dispatched that evening. This went on for another week. Four weeks later I still haven’t received my order . I paid €20 in postage , so I expected it quicker . Customer care is not very helpful , and very slow.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry about the situation, but we do not let to tell things that are not true. Unfortunately the order processing took more time as we were waiting for you to finish the order, as it was changed by your choice. However the order was not finished, and was sent to you with the way how you ordered that originally and is on the way to you now. If you have any question regarding the delivery information, please do not hesitate to contact us. Best regards, Autodoc Team.

Posted 5 years ago

“Absolutely a shocking company who doesn't give a damn about their customers, they say the courier lost my order but want me to return a hand filled in form which I received by email!!! Which at the moment is impossible and I have already been waiting for 2 weeks for my order, very few have made me as angry as they have!!! GRRRRRRRRRR”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the issue occured with your parcel. But we are sad to see the review above, since we have already refund you the amount of lost parcel. We hope that issue will not happen again and we will be happy to be more helpful for you. Best regards, Autodoc team

Posted 5 years ago

“I have order a kit (link set suspenssion MAPCO 53630) for my BMW and when i start change all i saw that the control arm it was made wrong by fabrication and impossible to be use. I ask them what i can do with that and send them picture with the original pice and the new one and it's see more than obvious that it's made wrong and can not be used and someone just told me that "the pice can not be use " and to do a warranty case if i want that's was all the help..really amnoying. I have buy a lot of think from them but this it was a really bad experience..”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sad that you've had a such experience with your purchase. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 5 years ago

“I totally agree with John. I had exactly the same issue, the OEN on the website was correct for my required part but was no way compatible. When I contacted them they said to send it back To Germany at my expense, when I pointed out that as the “pre order information” was incorrect and under the distance selling regs they were responsible for the cost of the return shipping they just ignored me. I have contacted them by email many times, you never get a reply from the same person twice and they just send you round in circles. I took out a dispute with PayPal pointing out the cost of the return postage issue, they did half a job and the refunded the cost of the product but no mention of the postage, so they are not much use either. Just beware when thinking of Auto doc that the info on the website may not be accurate and that you will be responsible financially for their slapdash approach.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with our store. As we have checked the case is under investigation and in shortest time we will inform you with a solution. Best regards, Autodoc Team.

Posted 5 years ago

“The worst company ever! I'm still waiting for refund, almost since month we have return goods, email them several times, chat two times, given them shipmet ID, 200€ they need to refund us. They say on website: We can refuse to make the refund until we have received back the goods or until you have produced evidence that you have sent back the goods, whichever is earlier. We have given them shipment ID, witch is evidence, has check from EU consumer help, still they preted that they do not know what that means and do not give us money back.”

Helpful Report

Posted 5 years ago

“Placed an order almost 3 weeks ago still hasn’t left Germany even though I was under the illusion it was coming from the uk. Highly wouldn’t recommend this company! Scammers”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the situation, but we kindly ask you to avoid judgements without factual justification. The information about our location can easily be found on our website: https://www.autodoc.co.uk/services/company. Right after dispatch we sent you notification mail with tracking numbers of the packages, that are in process of delivery by DHL company. By these tracking numbers the location of packages can be checked at any time. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 5 years ago

“Invoice number: 29085840 Order number: 28897249 Flywheel code number: 415 0241 10 Lock cylinder code number: 80/1024 *Absolutely the worst company I've ever experienced, despite of the long time delivery!! I'm still waiting for my refund after more than a month, email them several times, nearly 300€ they need to refund me (be careful these people!! They are scammers and liars!!) even more shocking they told me they've made the refund transaction, BUT IS NOT TRUE!! Do not buy anything from Autodoc, you will regret it!! you have been warned!!”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with our store. Your case is im processing now and will be considered in shortest time. We hope for your patience. Best regards, Autodoc Team.

Posted 5 years ago

“13 days since ordering and still nothing has arrived. Always really slow with these guys, no good if you're in a hurry :(”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We all are currently working in accordance with precautionary measures regarding the corona virus (SARS-CoV-2). Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Your order is under transportation by GLS company now. All the information is available by the tracking number. We ask for your understanding and hope tha you can change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“I order 2 of these brake discs: STARK SKBD-0022870 When I should change them on my car, they did not fit, the problem is that I did get: STARK SKBD-0020337 that is not med for my car. Autodoc admit they made an auto change of my order, but refuses to send me the discs I did order. In my world, you get what you pay for, if I order A I should get A, if you get B, then they should send A and get back B. Now I have discs I did not order, but payed for and they are not correct for my car. If you like Autodoc finds this OK, then go ahead and buy from them. If you want what you order, choose another company for your orders. They find it OK to send what ever parts, if you are lucky maybe you get something you actually did order...”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sad that you have a such impression regarding our company. However as we have checked your issue has been solved successfully and the satisfied solution was provided. Best regards, Autodoc Team.

Posted 5 years ago

“Delivery service terrible still waiting after 10 days and trying to track is awful with no updates. Will pay higher price with someone else next time.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you've had a such experience with oue service. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 5 years ago

“In unprecedented times it may seem a little cruel to give a bad review however, I ordered a £1.50 seal for a vacuum pump from autodoc 16 days ago with an £8.50 delivery charge. since that time, and according to the tracker number, it has been sat in Germany not moving. Im fine with a delay during the covid-19 situation, but if your willing to charge a premium for delivery then you must also provide the service. I can not use my car until I receive this part to fix it. Not acceptable, avoid at all costs.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. Although we were sad to receive it. We don't have premium delivery. We provide only standard delivery. The price is based on international delivery service. Also we provide free delivery for orders over 140 GBP. You agreed, that we all are currently working in very unusual conditions. Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Inspite all of circumstances we prepared your order for dipatch within 2 days, as promised. We ask for your understanding, since we do our best to satisfy our customers' requests as quickly as possible. Best regards, Autodoc team

Posted 5 years ago

“AVOID THIS COMPANY AT ALL COSTS. The worst online experience I have ever had. I ordered a steering pump in mid September 2019. They sent entirely the wrong part, followed by a part that was correct but judged defective by the BMW technicians at my garage. A replacement sourced from another manufacturer was also incorrect – denied by Autodoc, so I had to contact the Belgian manufacturer directly to get their email confirmation that it was indeed wrong. After two and a half months I finally received a valid part, which cost me £116.35 at the end of the day. I was however forced to pay out twice for parts because the second faulty part was made the subject of a warranty claim, supposed to take two months to process, and I needed to get something that worked asap so I could get my car back on the road. Having provided a claim form at the end of October, they sat on it for a month before finally doing something with it. It is now five months since they say they submitted it and still they haven’t paid up. They continually state the manufacturer’s approval is required and there is nothing they can do without it. I repeatedly suggested they call up the manufacturer directly but they haven’t – they seem totally incapable of managing and chasing up situations like this, preferring instead to hide behind their usual mantra that it’s all someone else’s fault. My repeated requests to know what they have actually done apart from firing off the occasional email never get answered. I paid out £169.76 on the first pump and incurred £272.62 for abortive garage costs, so at this point I’m £397.38 down. The customer service defies belief. Cases seem to be picked up by whoever happens to be around, which means there are far too many operatives dealing with it, and nobody follows it in detail. As a consequence you get incessantly repeated requests for information when you have already given it several times already. Absolutely useless. Deal with them at your peril – YOU HAVE BEEN WARNED!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. We would like sincerely apologize for the sittuation occurred. At the moment we are waiting for the warranty invvestigation results from manufacturer. Only during the investigation manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Unfortunately, the it may take up to few months and we cannot impact terms and result. The decision is made by manufacturer. We always do our best to help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. Please feel free to contact us, if you have any questions. Best regards, Autodoc team

Posted 5 years ago

“Ordered a part based on inputting vehicle registration number into their website. When the part was delivered, it was incorrect. I emailed the company advising them of their error. They emailed back asking me to return the part at my expense! I responded stating that I had used their website to determine the correct part so why should I be responsible for paying for their error. They refused to acknowledge the point. I would not recommend this company and having now seen other reviews, they simply offer no customer service.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. The most suitable part for a particular car can only be given by an individual selection by OEM number. That is why we put the list of OE numbers on product page, same as its specifications. We always recommend our customers to contact our support service or certified carworkshop before placing an order. All information is required to select the right car part and should not be ignored. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. Please, don't hesitate to contact us in future. We will be glad to assist and change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“Very long time for shipping in my case it’s been more than a week and the trace code shows that it’s not even delivered to the post company. More importantly, Very deceiving information in terms of shipping and returning the product. So without the Safe Order you can return the parts within 14 days since the day you got the part, on your own expenses on top of that no garantie that it will work on your car in the same time all the complained parts should be new, unmounted.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. The information that you provided regarding returning is correct. As well we have to inform you that the delivery terms mostly depend from the shipping address. The order processing time is 1-2 working days and with your order we were intime. Best regards, Autodoc Team.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews