AUTODOC Reviews

Name: AUTODOC
Rating: 4.09

4.1 Rating 1,097 Reviews

78 %

of reviewers recommend AUTODOC

Company Reviews

Questions

Metrics

4.1

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3823 6789

Location:

Josef-Orlopp-Str. 55, 10365 Berlin , Deutschland
Deutschland

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AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed two orders with Autodoc, Both have arrived in the boxes relevant to my order, One a glow plug relay, ordered a swag unit more costly! Swag box came but inside was a Febi unit which is a Cheaper Brand? Other order for Wheel bearing kit which looks ok, But Stub axle ordered once again a more expensive item but more concerning it looks as though any identifying marks have recently been ground away? If this is correct it could be classed as fraud. Email sent to customer services awaiting response!”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our service. However we are sure that each situation can be solved. Your case has been transferred to the quality control service and we will contact you as soon as possible. Best regards, Autodoc Team.

Posted 5 years ago

“Ordered parts, took 20 days to deliver, the wrong parts, in horrible packaging, returned them, still haven't gotten my money back.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry for the delay caused due to the world's situation, as we have not as much staff in our warehouses to process the orders with same speed. And we are sure that the same measures are taken by delivery companies. As well the parcel is still returning to our warehouse. As soon as the item is returned, we will provide you further information. Best regards, Autodoc Team.

Posted 5 years ago

“I ordered off them 4 weeks ago . After two weeks , I realized my order still wasn’t dispatched. I went on their live chat , and they promised me it would be dispatched that evening. This went on for another week. Four weeks later I still haven’t received my order . I paid €20 in postage , so I expected it quicker . Customer care is not very helpful , and very slow.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry about the situation, but we do not let to tell things that are not true. Unfortunately the order processing took more time as we were waiting for you to finish the order, as it was changed by your choice. However the order was not finished, and was sent to you with the way how you ordered that originally and is on the way to you now. If you have any question regarding the delivery information, please do not hesitate to contact us. Best regards, Autodoc Team.

Posted 5 years ago

“Absolutely a shocking company who doesn't give a damn about their customers, they say the courier lost my order but want me to return a hand filled in form which I received by email!!! Which at the moment is impossible and I have already been waiting for 2 weeks for my order, very few have made me as angry as they have!!! GRRRRRRRRRR”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the issue occured with your parcel. But we are sad to see the review above, since we have already refund you the amount of lost parcel. We hope that issue will not happen again and we will be happy to be more helpful for you. Best regards, Autodoc team

Posted 5 years ago

“I have order a kit (link set suspenssion MAPCO 53630) for my BMW and when i start change all i saw that the control arm it was made wrong by fabrication and impossible to be use. I ask them what i can do with that and send them picture with the original pice and the new one and it's see more than obvious that it's made wrong and can not be used and someone just told me that "the pice can not be use " and to do a warranty case if i want that's was all the help..really amnoying. I have buy a lot of think from them but this it was a really bad experience..”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sad that you've had a such experience with your purchase. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 5 years ago

“I totally agree with John. I had exactly the same issue, the OEN on the website was correct for my required part but was no way compatible. When I contacted them they said to send it back To Germany at my expense, when I pointed out that as the “pre order information” was incorrect and under the distance selling regs they were responsible for the cost of the return shipping they just ignored me. I have contacted them by email many times, you never get a reply from the same person twice and they just send you round in circles. I took out a dispute with PayPal pointing out the cost of the return postage issue, they did half a job and the refunded the cost of the product but no mention of the postage, so they are not much use either. Just beware when thinking of Auto doc that the info on the website may not be accurate and that you will be responsible financially for their slapdash approach.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with our store. As we have checked the case is under investigation and in shortest time we will inform you with a solution. Best regards, Autodoc Team.

Posted 5 years ago

“The worst company ever! I'm still waiting for refund, almost since month we have return goods, email them several times, chat two times, given them shipmet ID, 200€ they need to refund us. They say on website: We can refuse to make the refund until we have received back the goods or until you have produced evidence that you have sent back the goods, whichever is earlier. We have given them shipment ID, witch is evidence, has check from EU consumer help, still they preted that they do not know what that means and do not give us money back.”

Helpful Report

Posted 5 years ago

“Placed an order almost 3 weeks ago still hasn’t left Germany even though I was under the illusion it was coming from the uk. Highly wouldn’t recommend this company! Scammers”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the situation, but we kindly ask you to avoid judgements without factual justification. The information about our location can easily be found on our website: https://www.autodoc.co.uk/services/company. Right after dispatch we sent you notification mail with tracking numbers of the packages, that are in process of delivery by DHL company. By these tracking numbers the location of packages can be checked at any time. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 5 years ago

“Invoice number: 29085840 Order number: 28897249 Flywheel code number: 415 0241 10 Lock cylinder code number: 80/1024 *Absolutely the worst company I've ever experienced, despite of the long time delivery!! I'm still waiting for my refund after more than a month, email them several times, nearly 300€ they need to refund me (be careful these people!! They are scammers and liars!!) even more shocking they told me they've made the refund transaction, BUT IS NOT TRUE!! Do not buy anything from Autodoc, you will regret it!! you have been warned!!”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such experience with our store. Your case is im processing now and will be considered in shortest time. We hope for your patience. Best regards, Autodoc Team.

Posted 5 years ago

“13 days since ordering and still nothing has arrived. Always really slow with these guys, no good if you're in a hurry :(”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We all are currently working in accordance with precautionary measures regarding the corona virus (SARS-CoV-2). Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Your order is under transportation by GLS company now. All the information is available by the tracking number. We ask for your understanding and hope tha you can change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“I order 2 of these brake discs: STARK SKBD-0022870 When I should change them on my car, they did not fit, the problem is that I did get: STARK SKBD-0020337 that is not med for my car. Autodoc admit they made an auto change of my order, but refuses to send me the discs I did order. In my world, you get what you pay for, if I order A I should get A, if you get B, then they should send A and get back B. Now I have discs I did not order, but payed for and they are not correct for my car. If you like Autodoc finds this OK, then go ahead and buy from them. If you want what you order, choose another company for your orders. They find it OK to send what ever parts, if you are lucky maybe you get something you actually did order...”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sad that you have a such impression regarding our company. However as we have checked your issue has been solved successfully and the satisfied solution was provided. Best regards, Autodoc Team.

Posted 5 years ago

“Delivery service terrible still waiting after 10 days and trying to track is awful with no updates. Will pay higher price with someone else next time.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you've had a such experience with oue service. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 5 years ago

“In unprecedented times it may seem a little cruel to give a bad review however, I ordered a £1.50 seal for a vacuum pump from autodoc 16 days ago with an £8.50 delivery charge. since that time, and according to the tracker number, it has been sat in Germany not moving. Im fine with a delay during the covid-19 situation, but if your willing to charge a premium for delivery then you must also provide the service. I can not use my car until I receive this part to fix it. Not acceptable, avoid at all costs.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. Although we were sad to receive it. We don't have premium delivery. We provide only standard delivery. The price is based on international delivery service. Also we provide free delivery for orders over 140 GBP. You agreed, that we all are currently working in very unusual conditions. Now we have as many orders as during normal times, but due to security measures such as keeping a distance, a limited number of employees in the room, etc., delays occur. And we are sure that the same measures are taken by delivery companies. Inspite all of circumstances we prepared your order for dipatch within 2 days, as promised. We ask for your understanding, since we do our best to satisfy our customers' requests as quickly as possible. Best regards, Autodoc team

Posted 5 years ago

“AVOID THIS COMPANY AT ALL COSTS. The worst online experience I have ever had. I ordered a steering pump in mid September 2019. They sent entirely the wrong part, followed by a part that was correct but judged defective by the BMW technicians at my garage. A replacement sourced from another manufacturer was also incorrect – denied by Autodoc, so I had to contact the Belgian manufacturer directly to get their email confirmation that it was indeed wrong. After two and a half months I finally received a valid part, which cost me £116.35 at the end of the day. I was however forced to pay out twice for parts because the second faulty part was made the subject of a warranty claim, supposed to take two months to process, and I needed to get something that worked asap so I could get my car back on the road. Having provided a claim form at the end of October, they sat on it for a month before finally doing something with it. It is now five months since they say they submitted it and still they haven’t paid up. They continually state the manufacturer’s approval is required and there is nothing they can do without it. I repeatedly suggested they call up the manufacturer directly but they haven’t – they seem totally incapable of managing and chasing up situations like this, preferring instead to hide behind their usual mantra that it’s all someone else’s fault. My repeated requests to know what they have actually done apart from firing off the occasional email never get answered. I paid out £169.76 on the first pump and incurred £272.62 for abortive garage costs, so at this point I’m £397.38 down. The customer service defies belief. Cases seem to be picked up by whoever happens to be around, which means there are far too many operatives dealing with it, and nobody follows it in detail. As a consequence you get incessantly repeated requests for information when you have already given it several times already. Absolutely useless. Deal with them at your peril – YOU HAVE BEEN WARNED!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. We would like sincerely apologize for the sittuation occurred. At the moment we are waiting for the warranty invvestigation results from manufacturer. Only during the investigation manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Unfortunately, the it may take up to few months and we cannot impact terms and result. The decision is made by manufacturer. We always do our best to help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. Please feel free to contact us, if you have any questions. Best regards, Autodoc team

Posted 5 years ago

“Ordered a part based on inputting vehicle registration number into their website. When the part was delivered, it was incorrect. I emailed the company advising them of their error. They emailed back asking me to return the part at my expense! I responded stating that I had used their website to determine the correct part so why should I be responsible for paying for their error. They refused to acknowledge the point. I would not recommend this company and having now seen other reviews, they simply offer no customer service.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. The most suitable part for a particular car can only be given by an individual selection by OEM number. That is why we put the list of OE numbers on product page, same as its specifications. We always recommend our customers to contact our support service or certified carworkshop before placing an order. All information is required to select the right car part and should not be ignored. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. Please, don't hesitate to contact us in future. We will be glad to assist and change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“Very long time for shipping in my case it’s been more than a week and the trace code shows that it’s not even delivered to the post company. More importantly, Very deceiving information in terms of shipping and returning the product. So without the Safe Order you can return the parts within 14 days since the day you got the part, on your own expenses on top of that no garantie that it will work on your car in the same time all the complained parts should be new, unmounted.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. The information that you provided regarding returning is correct. As well we have to inform you that the delivery terms mostly depend from the shipping address. The order processing time is 1-2 working days and with your order we were intime. Best regards, Autodoc Team.

Posted 5 years ago

“Irresponsible and Dangures Company. Order Nom:28859405 from 02.03.20. One of the parts was Engine Oil sump from my last order. When I fitted the new one as they claim is suitable for my vehicle, the volume of oil that my engine took was 1 litter less than with the original oil sump. From 3.8lt to 2.8lt wich is extremely damaging for my engine as the oil pump might get dry while the less oil is draining back into the sump. The volume capacity of the Autodoc's sump is 1 litter smaller. They don't recognise their mistake and don't except even a return as 14 days have passed. I am lossing countless hours of work , I can't use my car till I found the original part from somewhere else and £21.23 for their unless part. They will lose hundreds as I cancelled my next order and i will not order from them again. Be very careful as you might damage your car instead of fixing it by using Autodoc.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with your order. Your case has been transferred to the quality control service for further investigating and will be considered in shortest time. Best regards, Autodoc Team.

Posted 5 years ago

“delivery was cancelled as i no longer live at the address,according to the tracking. Been at home for two weeks due to lock down and no one has been at my address.GLS is probably the worst couriers.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are quite surprised to see the review above, since it is addressed to another company. We kindly recommend you to contact GLS directly to arrange the delivery process in a comfortable way for you. If there is anything we can do for you, do not hesitate to contact us. We will be glad to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“They sent the wrong part, no refund on the posted and had to pay £13 to send it back so for £40 part £9 deliver sent back at £13 so lost £22 on the part wtf not help full at all stay away if you not 1000% it’s correct”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with your order. However to enable us to investigate an issue you mentioned, please provide us with an order number. Best regards, Autodoc Team.

Posted 5 years ago

“I ordered 2 x rear wheel bearings for my A6. I ordered via the website which clearly states which vehicles the bearings fitted. The bearings arrived and did not fit my car. When I queried this with the company I was told that you need to check the chassis to ensure the parts fit the vehicle. If that is the case, then why is there a list of suitable vehicles for the part listed on the website? They asked for a ridiculous amount of photos at ludicrous angles to show that the bearings were the ones that I had originally ordered and eventually said I could return them at a cost to myself for a refund, but if they deem them to be in a not saleable state then they will keep them or I pay to have them returned. ABSOLUTELY RIDICULOUS. Order no. 27688800. Would never recommend this company.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are sad that you were unsatisfied with your purchase. The spare parts were supplied as per your order, and we requested photos from you to make sure in it and to avoid misunderstandings. Since one of the parts was still new and untouched, you could return it. Unfortunately, we couln't accept return of another part, that was mounted on your car and that has installation traces. On product page is available the list of car models produced in specific period, and to which the spare part should fit. As you know the car manufacturers change them every year and even every month. With modifications each part receives its own OE number (OEM). That is why we also put the list of OE numbers on product page. If you know the OE number you can easily find rrequired parts. Or we can we can check whick OE number is correct by your VIN/Chassis. All the information is required to choose the correct part and should not be ignored. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. Please, don't hesitate to contact our customer support service before placing an order. We will be glad to assist you to avoid such issues in future. Best regards, Autodoc team

Posted 5 years ago

AUTODOC is rated 4.1 based on 1,097 reviews