Name: AUTODOC
Rating: 4.08

“Irresponsible and Dangures Company. Order Nom:28859405 from 02.03.20. One of the parts was Engine Oil sump from my last order. When I fitted the new one as they claim is suitable for my vehicle, the volume of oil that my engine took was 1 litter less than with the original oil sump. From 3.8lt to 2.8lt wich is extremely damaging for my engine as the oil pump might get dry while the less oil is draining back into the sump. The volume capacity of the Autodoc's sump is 1 litter smaller. They don't recognise their mistake and don't except even a return as 14 days have passed. I am lossing countless hours of work , I can't use my car till I found the original part from somewhere else and £21.23 for their unless part. They will lose hundreds as I cancelled my next order and i will not order from them again. Be very careful as you might damage your car instead of fixing it by using Autodoc.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with your order. Your case has been transferred to the quality control service for further investigating and will be considered in shortest time. Best regards, Autodoc Team.

Posted 5 years ago

“delivery was cancelled as i no longer live at the address,according to the tracking. Been at home for two weeks due to lock down and no one has been at my address.GLS is probably the worst couriers.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are quite surprised to see the review above, since it is addressed to another company. We kindly recommend you to contact GLS directly to arrange the delivery process in a comfortable way for you. If there is anything we can do for you, do not hesitate to contact us. We will be glad to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“They sent the wrong part, no refund on the posted and had to pay £13 to send it back so for £40 part £9 deliver sent back at £13 so lost £22 on the part wtf not help full at all stay away if you not 1000% it’s correct”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with your order. However to enable us to investigate an issue you mentioned, please provide us with an order number. Best regards, Autodoc Team.

Posted 5 years ago

“I ordered 2 x rear wheel bearings for my A6. I ordered via the website which clearly states which vehicles the bearings fitted. The bearings arrived and did not fit my car. When I queried this with the company I was told that you need to check the chassis to ensure the parts fit the vehicle. If that is the case, then why is there a list of suitable vehicles for the part listed on the website? They asked for a ridiculous amount of photos at ludicrous angles to show that the bearings were the ones that I had originally ordered and eventually said I could return them at a cost to myself for a refund, but if they deem them to be in a not saleable state then they will keep them or I pay to have them returned. ABSOLUTELY RIDICULOUS. Order no. 27688800. Would never recommend this company.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are sad that you were unsatisfied with your purchase. The spare parts were supplied as per your order, and we requested photos from you to make sure in it and to avoid misunderstandings. Since one of the parts was still new and untouched, you could return it. Unfortunately, we couln't accept return of another part, that was mounted on your car and that has installation traces. On product page is available the list of car models produced in specific period, and to which the spare part should fit. As you know the car manufacturers change them every year and even every month. With modifications each part receives its own OE number (OEM). That is why we also put the list of OE numbers on product page. If you know the OE number you can easily find rrequired parts. Or we can we can check whick OE number is correct by your VIN/Chassis. All the information is required to choose the correct part and should not be ignored. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. Please, don't hesitate to contact our customer support service before placing an order. We will be glad to assist you to avoid such issues in future. Best regards, Autodoc team

Posted 5 years ago

“Awful company, website claimed the parts would fit but they weren't even close. Dealing with customer services has been painful, you've tried to place all the blame on me, despite multiple people having similar issues, and you've offered a 3% discount on my next order. If I were to order another pair of brake pads that would be 90p off. Saving 90p isn't worth the risk of them maybe not fitting in my opinion. Before you respond and tell me I should have checked with customer services, it doesn't say that anywhere on your website but it did say "you will be shown the exact Brake Pads replacement parts" until I pointed that out to you and you updated your website to remove that phrase.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are very sad that your purchasing experience wasn't perfect this time. We would really like to be more helpful for you. On product page is available the list of car models produced in specific period, and to which the spare part should fit. As you know the car manufacturers change them every year and even every month. With modifications each part receives its own OE number (OEM). That is why we also put the list of OE numbers on product page. All the information is required to choose the correct part and should not be ignored. We strongly recommend all our customers to contact our customer support service before placing an order. Our agents are always here to help you to find the right spare part by using the detailed data of your car as the VIN/Chassis code, engine code, engine power, manufactured year and others. As soon as you contacted us, we provided you with solution. Also we provided you with provement of required information on our website. The information on our website has long been there, and we will not change it because of one order. We still look forward your cooperation and will be happy to help you. Best regards, Autodoc team

Posted 5 years ago

“Sent out faulty part, would not refund.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We would like to sincerely apologize for any inconvenience created. The spare part was supplied as per your order. since it was mounted on the car, it unfortunately cannot be accepted for return. We are currently investigating your case in details to be able to provide you with solution. Best regards, Autodoc team

Posted 5 years ago

“Where do I begin? Two weeks ago I ordered an ignition coil from AutoDoc and paid via ApplePay on there App. I instantly received an order confirmation (Order number 28877520) and after that complete silence for a week. I contacted German customer service and was told that an English speaking colleague would contact me. I was then informed during the conversation that the item I had order was out of stock and that the funds had been refunded to me. So far nothing out of the ordinary and I decided to order a different brand agaiin via ApplePay (Order number 29157411) and as expected a confirmation email followed shortly and following that silence. This time I decided to check the order status and it stated that the order was refunded AGAIN. Called customer service and eventually received a call back from an English speaking colleague and was informed that his colleague that I had spoken to previously was wrong about stock and that the real reason both orders where cancelled was due to the fact that I had paid via Apple pay and that they were refunding all payments received via AP and that I should use the Paypal option. Interestingly enough my friend ordered brake pads on the same day and paid via Apple pay without any problems and received his order few days later, so that wasn't true either. I obliged and did as I was told and paid via Paypal (ATTEMPT 3) (Order number 29236426) and as expected a confirmation email followed shortly and following that silence. I checked the order status and it stated that they needed further information and whilst I was on the phone to AutoDoc the order status changed to refunded AGAIN. After a lengthy conversation with AutoDoc they said they would send me a link (A bit dodgy) to pay via Bank Transfer. I obviously refused and have now decided to take my money elsewhere. Euro Cxr Pxrts rings a bell with smooth online payment and DHL EU wide delivery and no selective treatments of customers. Everyone's money is welcome. The customer service agent I spoke to also suggested that this might be a mechanism to protect against fraudulent activity and couldn't justify the suspicion nor was he willing to receive documents from myself to confirm the genuine nature of the transaction”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are sorry for the inconvenience. Unfortunately, the transactions were not confirmed by our financial department. We have already offered you a solution and look forward your cooperation. Please don't hesitate to contact us, if you have additional questions. Best regards, Autodoc team

Posted 5 years ago

“As always , it's a scam bunch of websites (they offers from EU) in different currency and languages. When you buy something they call you later or send you email that the brand you bough ( though it shows in stock) but now its price gone up do you have to pay more money..or othey way of ripping off is the brand you bought is not in stock (though online it shows in stock- which is an illegal practice against rules of fair trade) they ask you to pay more money as an alternative brand of same part is more expensive. They dont keep anything in stock..once they get order they arrange parts in 48 hours and then delivery takes 7 days do must stay away from this company..customer service is way above awful, what ever you send them email they reply generic copy paste response..proper scammers!!!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We apologize for the inconvenience, but we kindly ask you to avoid making statements that do not have actual confirmation. We always try to provide our clients with best prices and service. We have over 2 million of regular customers. And unfortunately, sometimes after order the quantity of parts becomes unsufficient, especially when it's rare parts. In such cases we try to find replacement parts with same specifications, as we understand that our clients' cars require urgent repair. The replacement parts may differ in price cause of difference in manufacturer. However, we try to offer the best replacement if we have it. We would be very happy to be more helpful for you in future and to change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“Just received word back from auto doc customer service. Brought 2 jeep electric mirrors, no problem with the fit but such an inferior product you couldn’t position it to see anything. Be warned I wasted £80 with this company, don’t waste yours ! Customer service and product not fit for purpose”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experienve with our store. However unfortunately that is not possible to return the part as it already was mounted and we do not provide returns for mounted parts. We confirm that the search by license or car details can’t guarantee compatibility, because you can install different types of spare parts into your vehicle, with different characteristics and due to the changes that the manufacturer made during years. In the description of every spare part OEM codes are indicated for comparison. It is always better to check the compatibility with the VIN/Chassis number with our customer service, which is always at your disposal to dispel any doubts. Best regards, Autodoc Team.

Posted 5 years ago

“What a terrible company. By fast the worst I ever bought from. Bought an item 3 months ago. They said I'll be getting it within a week. Still haven't recieved it. They don't agree to cancel or refund my money. The worst customer service in thr world.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with our store. However as we have checked the amount has been already refunded to you. Best regards, Autodoc team

Posted 5 years ago

“I would give a minus 10 stars if possible. Horrible experience . Placed order 27597591 few weeks ago for headlights and turns out they were for left hand side vehicles (right hand side traffic) so I send them back next day and still waiting for refund. Its over £500 and refund takes ages . Staff on chat is useless as it also take long time to answer your questions. When the chat is open is seams they like to disappear or take ages to answer your question compare to simple phone call. On couple occasions 2 womans just left the chat with excuse for some meeting. After I will get my money I will be shopping somewhere else like skandix or other shops which I can get my goods within 24-72 h. With this useless company you need a week before they ship stuff. Tried order radiator for my volvo and turns out is too big to ship to uk. Skandix shipped next day without problem.Wont be buying again”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with our service. We will contact our support team as soon as possible to resolve the situation. As well we have checked the refund has been already provided to you. Best regards, Autodoc Team.

Posted 5 years ago

“Wish I'd read the reviews first! Ordered a wing mirror for my car, was sent a defective one that was not as described which become evident when fitted and plugged in. Refused to replace or refund since it had been fitted on the car for ten minutes. Really bad customer service, a different person deals with you everytime you reply to an email, couldn't find my chassis number or OEM part number on their systems either. I wouldn't recommend this company if you get an issue, they will not resolve it and leave you out of pocket!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for if any misunderstandings took place. We use the information about vehicle which isprovided by TecDoc. It is the Global vehicle and replacementparts catalogue. Unfortunately the information about your car was not available. If the spare part came defective, what you mentioned after you fitted it, it definetely should be investigated under warranty. This is the exact solution our support team offered you, and we still look forward your cooperation in order to solve the inconvenience. Please don't hesitate to contact us, and we will be glad to help you. Best regards, Autodoc team

Posted 5 years ago

“2 months and still waiting for my money back!!! Item was returned and they can't find it even if they have orginazed pickup”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry for a such experience with your order. However as we have checked the amount has been successfuly refunded to you. Best regards, Autodoc Team.

Posted 5 years ago

“Autodoc advertise they are co.uk but are in Germany ! Ordered two brake cables - they were 12 inches too short ! Save yourself money and order from manufacturer . They should be called Autof--k .”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've had a such impression regarding our store and that you complain on the problem we have never been informed about. As we have checked unfortunately the returning is not possible as the parts were already mounted in the car. Best regards, Autodoc team

Posted 5 years ago

“Stay well clear of this company because there is 100% chance the incorrect parts will arrive. Should have read the reviews first and saved myself €120.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We kindly inform you that the spare parts were supplied as per your order. On product page we also put the list of OE numbers and the specifications. OEM verification gives you almost 100% guarantee that you are ordering the exact part you need. Sometimes additional information about the car is also required. For such cases we put detailed description of specifications. Also our technical experts are always here to help you. Unfortunately, you haven't contacted us within return period, so that the return of products was not possible anymore. In case there is anything else we can do for you, do not hesitate to contact us. We will be happy to be helpful for you. Best regards, Autodoc team

Posted 5 years ago

“AVOID AT ALL COSTS. very bad support experience. still waiting to recieve refund on goods that were returned over a month ago. Replies to mails are always signed off by different people and often request information that is either irrelevant or already covered. Terms and conditions state refund will be issued once proof is provided that goods were returned. This is false would recommend to avoid. Latest is that afert I have been waiting over a month already they need to follow up with courier which according to them may take weeks.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your feedback. We are very sorry that you have a such impression about our service. Unfortunately, we couldn't refund before the package was returned to our warehouse. The amount then was refunded to your account. Please accept our sincere apologies for the inconvenience. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc Team

Posted 5 years ago

“One star. Autodoc are lucky to get that, otherwise, I wouldn't be able to write this. Steer well clear of these shysters! It cost me €21 for the wrong part to be sent. Instigated, by either their usage of wrong part numbers or incompetence in their parts department. It cost me €16,90 to send it back (no refund) using their returns policy plus, 6 weeks and multiple "chats" later before I got my money back. Certainly won't be recommending Autodoc to my many friends/colleagues in the motor industry. An awful (being polite) company to deal with.”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such impression regarding our store. Unfortunately there was an issue with a manufacturer that we could not confirm until the part was returned. We are sincerely apologizing for all the inconveniences with your purchase. Best regards, Autodoc Team.

Posted 5 years ago

“Absolutely horrendous service. I've placed an item in my basket and the price increased during the night. Is one price on site and different at the check out. After another try i've purchased an item , they sent me a confirmation email with order number and payment left my account. next day I've emailed them asking abt delivery dates and time, and they just ignored me. on next day i cheated to a customer service and they said my order was canceled 3 days ago because the payment issue without inform me ...”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We have cancelled your orders to avoid double payment from your side. We are sorryif it caused any misunderstandings. But we are happy to know that you continue being our customer! Please don't hesitate to contact our support team in case of additional questions. Best regards, Autodoc team

Posted 5 years ago

“Be careful with their shipping service which is most important aspects. They say and charge you that they are going use DHL for shipping but after that they deliver to local goverment postal service for cutting their operating costs. Until here it seems okay right!!!! I am almost everday sending emails and complaints about my order number 25793104 on 26.11.2019 and still did not arrive. I paid total of 334.17 Pounds for this worst service and they charge me 106.99 for shipping. They send emails from buycarparts.co.uk and Autodoc.co.uk.All emails that they are sending have the same response not any solutions "We checking and we are waiting response from our investigation department" for shut my mouth. They operate from Germany and no one knows where is my shipping package. 2 Brembo brakes and brake pads. I will sue you guys. Give me one reason for giving you 5 stars.”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. First of all, we apologize for the inconvenience that unfortunately happens despite our maximum commitment to guarantee the best levels of assistance to all our numerous customers. It is clear that the courier has not coped with his work, we checked the delivery date, and we were on schedule. As often happens we must apologize from the courier’s name. According to the information from delivery company the package was delivered to you. We would be very happy to be more helpful for you in future and to change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“I too wish I'd read the reviews before placing my order which was for a complete fluid-change kit for my ZF auto-box. The filter was the wrong fitment, but of course the new fluid had to be used to refill the box in order for the car to be operational. I have returned the filter & claimed a refund but all I get is emails asking me why I'm not returning the fluid !!”

Helpful Report

Posted 6 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with your order. However that is correct, we are not able to provide a refund in case if not a full set was returned. Also we want to remind you that the search by license plate or car data does not guarantee compatibility. Because on the model of the car you can mount different types of spare parts with different characteristics due to changes made by the manufacturer for many years. In the description of each spare part OEM codes for comparison are indicated, it is always better to check the compatibility with the chassis number of the car with our customer service, which is always at your disposal to dispel any doubts. We ask you not to hesitate to contact us before ordering, and we will be happy to help you. Best regards, Autodoc Team.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews