Name: AUTODOC
Rating: 4.09

“Ordered break parts. Nipparts Discs and pads for a yaris and recived incompatible parts from another manufacturer. Without ever contacting me or asking if it was OK to switch manufacturers. Also found out that the pads on their site were not compatible with my car even though the website claims that they are”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 5 years ago

“This is an evidence-based and experience-based review. I live in Trinidad and I placed an order, number 23931878, valued ₤ 753.18 on 7-Oct-2019. The order was supposed to be shipped in 2 parcel shipments but on 22-Oct-2019 when I noticed on DHL website that one of the parcels was recalled by Autodoc company for undisclosed reason and the second one still with DHL Berlin, I contacted Autodoc company to cancel the entire order and advised the Live Chat agent to recall the other parcel since one was already returned. This makes perfect sense for anybody since I do not know the exact contents in each of the parcels, for I may get parts for one side of the vehicle and not for the other side. The Live Chat agent agreed to credit card refund of my money. On 24-Oct-2019, when I noticed in my online bank statement that only ₤ 284.31 was refunded by Autodoc into my credit card account, I contacted through Live Chat agent again to seek further clarification. The agent LIED to say the other parcel had been shipped already and it was the reason why only part of the payment was refunded. I immediately checked the DHL website on that day 24-Oct-2019 for verification and discovered what probably went wrong with the recalled parcel. The DHL put this note on the tracking information: “Th, 24.10.2019 13:30 BZ 64, Kleyerstr. 11, 64295 Darmstadt, Germany - The SLIGHTLY DAMAGED shipment is being repackaged” as can be viewed on the DHL website by tracking number CJ605706180DE Upon this finding, I contacted Autodoc again on the same day and decline to accept DAMAGED GOOD whatsoever and re-advise the agent to recall this parcel while still in Germany just as they recalled the first for undisclosed reason. This agent also LIED claiming it is their company’s policy not to recall any item once out of their warehouse until the purchaser (customer) refuse the delivery and return it to them, ignoring the fact that the same company’s policy unilaterally recalled the first parcel without giving me reason up to this day. By this statement, this agent became adamant that no further money will be refunded to me until I refuse the delivery and shipped back the parcel to them. It means in Trinidad that what these unreasonable agents keep asking me to do is, “go and pay customs taxes first on the damaged goods sent and ship it back to us at my expense”. What a cruel and frustrating way to defraud people of their money. I rejected this order two days prior to its damaged condition notification by DHL, I rejected it on the day of the DHL notification, Autodoc has been trying to force these damaged goods on me and still withholding my refund UNLAWFULLY”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. Please accept our apologies for the issue occurred with your order. Your case has been transferred to the quality control department and will be considered as soon as possible. Best Regards, Autodoc Team

Posted 5 years ago

“Ordered a headlight for a Corsa which has a distorted casing and doesnt fit right. I cant get hold of anyone from autodoc and no response from the email i sent.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the issue with the part. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 5 years ago

“The worse company ever! I order 4 tyers and came just 2 ! They don't want to send the rest of tyers because I open a dispute in paypal! Very bad costumer service”

Helpful Report

Posted 5 years ago

Dear Valentin Mihai, Thank you for your feedback. We are very sorry for the inconvenience and misunderstanding that took place. We always try our best to provide our customers with the best prices and service. We are currently solving the issue and hope to change your opinion about our customer service. Best Regards, Autodoc Team

Posted 5 years ago

“Ordered a part and even checked with the online live helper. Wrong part delivered and it has cost me to return it and they will only issue a credit note. Better buying for the UK. Be careful as even if it isn't your fault they are going to make it difficult. The part sent was actually cheaper in the UK. Not great advice even at the point of sale also and all details supplied for make and model also.”

Helpful Report

Posted 5 years ago

Dear David R, Thank you for your feedback. We are very sorry for the inconvenience. We hope that issue is solved already. We will be glad to see you among our clients and to be helpful for you. Best Regards, Autodoc Team

Posted 5 years ago

“2nd time buying from this online store. Order date 3rd of october (all items i bought were in stock) still now...my order has gone to assembly line then to dispatch then to assembly line. TOTTALY unprofessional. They are claiming there is no direct contact between customer service and warehouse and every single day they were telling today your order will be dispatched and you will receive your tracking number. I paid around 800euros and they are lying to me EVERY SINGLE DAY. I dont recommend it at all!”

Helpful Report

Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 5 years ago

“I sent back the master cylinder, because it was broken, it had been over 2 months already, and I received a response through many other nonsense emails, asking for a second invoice, like that I have to receive an invoice for disassemble and one for mounting. I gave them everything they asked for, but this stupidity I have never heard. I called a bmw main dealer and asked them for a repair, no matter how many times they disassemble a piece and put it back, how many invoice they make, and they answered me, JUST ONE. I thought they were professional, but they come with all sorts of embarrassing reasons, just don't pay for the broken piece. I tried to get in touch with them by phone, but I have not succeeded so far. they have pretty good prices, but I prefer to pay more! but when I have a problem, I know I have with whom to solve it. I do not recommend their system for solving anyone's problems. they are the worst I have ever encountered. Everywhere in the world different parts of millions of companies are delivered, these days as if they do. so I can't say that they are more special. Only when you have a problem do you realize the professionalism they have or do not have. for me the ones from the autodoc germany do not have it.”

Helpful Report

Posted 5 years ago

Dear Dorin Gabrian, Thank you for your feedback. We would like to sincerely apologize in advance for any inconvenience caused by the purchase of our products. We currently investigate your case to find the best solution for you. Best Regards, Autodoc Team

Posted 5 years ago

“Order: 22913044 and 23058776 Ordered an air mass meter. A few days later it arrived. It was immediately clear that this was not a new one. Under the grease and scratches. I called customer service, I get a poor English speaking man on the line, it is clear that you are not calling with a Dutch call center but with one from India. He says that I have to order a new one. Unbelievable, I want a good product that I'd paid for, not this mess! I had to send an email with photos. The photos clearly showed that the product is not new. But in response I get back: Dear .......... Bo, According to provided pictures the part is new and it has damages. Kind regards, James Odorherty I'd called with Germany just to get this right. ****UPDATE**** A thousand apologies from Autodoc after writing the first review. They called me 5 times the same day, also with the request if I might want to change my review. They immediately sent another one last Wednesday, and it arrived today on Monday. But ... zero stars if it's up to me, today I received a second-hand air mass meter for the second time !!! What a pain in the b..., I really thought this was a professional company. Another complaint, now this was the answer; Dear .......... Bo, Thank you for choosing our online shop. There are no traces of installation (new parts) - there are only traces of production and transportation, it can be safely mounted. In case you need any help feel free to contact us on our email, and we will help you. Have a nice evening. Kind regards, Alex Robins, Autodoc GmbH - For the sake of clarity, both sensors are damaged, they both have carbon residue on the sensors and are therefore used. For sensitive parts such as this one, fat and other residue is out of the question, but both were covered with this sh... Yes right, traces of production... I went to the Ford garage with both sensors to confirm my suspicion, Ford found the quality laughable and shocking. Both sensors were installed to make sure and they immediately caused a malfunction on the dash. The customer service of Autodoc is worthless and wants to dismiss you with a standard message, such a message is simply offensive. I want a good unused sensor, it can't be that hard!!!!”

Helpful Report

Posted 5 years ago

Dear Bo! Thank you for your feedback! We are sad to know that you are not satisfied with our services. We did our best to provide you with best service and solutions. The both times we sent you the new spare parts, that have never been used before. We are sorry that you are not satisfied with the quality of the spare parts received. We have more than million items in our catalogue, from the lowest price to the spare parts of the famous brands. You can choose any product that will satisfy all of your needs. If you need our help to find required spare parts, do not hesitate to contact us. We will be glad to find the best parts for your car! We would be happy to see you among our clients again! Best Regards, Autodoc Team

Posted 5 years ago

“Stole £10 from me - Lied about what they have in stock! I ordered £261.58 worth of suspension parts for my car. They sent 2 coil springs of a cheaper brand (bringing order total to only £251.68) thereby OVERCHARGING me £10 for this and NEVER told me about (ILLEGAL). Their website said they had the item in stock when ordered and still claims it's in stock (FALSE ADVERTISING). Deceitful company. Customer service pathetic, no apology or willingness to rectify the situation whatsoever from them. Wouldn't shop with them again. I'll be taking this matter further.”

Helpful Report

Posted 5 years ago

Dear Padraig, Thank you for your feedback! We are sorry about the inconvenience with your recent purchase. We did our best to find solution, that would be acceptable for you. We would be glad to change your opinion about our company and be helpful for you in future! Best Regards, Autodoc Team

Posted 5 years ago

“FALSE advertising! They lie about what they have in stock! I ordered about £300 of suspension carts for my car. They sent 2 coil springs of a different (cheaper) brand because they didn't have the 2 I ordered in stock - despite the fact that their website said they were in stock when I ordered. They did this without asking me if it was ok! At the time of complaining to them today, the website STILL says the part is in stock! Deceitful company seems to be very poorly run. Customer service was pathetic, no apology whatsoever from them. Be careful. I would clarify that they have everything in stock or they same may happen to you. I wouldn't shop with them again. There are far better companies out there to shop from.”

Helpful Report

Posted 5 years ago

Dear Padraig, Thank you for your feedback! We are sorry about the inconvenience with your recent purchase. We did our best to find solution, that would be acceptable for you. We would be glad to change your opinion about our company and be helpful for you in future! Best Regards, Autodoc Team

Posted 5 years ago

“THIS IS THE WORST PURCHASING EXPERIENCE I HAVE EVER HAD, AFTER A MONTH WAITING FOR THE CAR PIECE THAT I URGENTLY NEEDED I RECEIVE A CALL FROM THE PACKAGE COMPANY SAYING THAT THEY LOST MY PACKAGE, I HAVE BEEN BEHIND AUTODOC FOR A MONTH NOW (2 MONTHS SINCE I MADE MY ORDER) IN ORDER TO GET THE PRODUCT THAT I PAID IN ADVANCE FOR. CUSTOMER SERVICE IS EXTREMELY BAD, THEY PROVIDE NO ANSWER, THEY DON'T ALLOW YOU TO SPEAK TO ANY SUPERVISOR, AND THEY JUST STRAIGHT UP HANG UP ON YOU WHEN THEY FEEL LIKE IT. DO NOT BUY ANYTHING FROM THEM, IS BASICALLY A SCAM OPERATION IN CONJUNCTION WITH GSL, THEY WILL LOSE YOUR PACKAGE AND THEN JUST PING PONG THE CUSTOMER BETWEEN THE TWO COMPANIES UNTIL YOU GET TIRED AND LOSE YOUR HARD EARNED MONEY”

Helpful Report

Posted 5 years ago

“Yep..bad merchant. Should've read reviews beforehand. Ordered rear shocks for nissan, was sent wrong brand and both different types ( one is stiff and the other quite easy to press ) with different product numbers etched on them. How could one go so wrong? Would avoid in future and certainly not recommend to anyone. Thank you autodoc ..but no thanks”

Helpful Report

Posted 5 years ago

“I ordered a valve trough their app on which I went through the car selecting process for my car. Exact year, make, model, engine. There was only one option for the valve that came up, which I chose. They sent me a different one. When I complained, they told me to pay for the return shipping (which is as much as the total cost of the item) and blamed me that I did not check with the customer service that the item will fit. Isn't this is what the before mentioned process is for? Customer service is trained to shake all complaints off, they would not waive the shipping fee even if this was their fault. Bad database on car parts, even worse customer service. I would not recommend, unless you want to get ripped off.”

Helpful Report

Posted 5 years ago

Dear Balint, Thank you for your feedback. We confirm that the search by license or car details can’t guarantee the compatibility. Differences in spare parts could be in a trim levels. Every car model has few different trim levels from manufacturer. For example for manual and automatic gear boxes you need to have different front coil springs, because automatic is heavier, but cars look identical. Brake Pads could have differences because of the brake disc size. The most frequently example: Mercedes, Citroen, Peugeot use few manufacturers for the brake system (BOSCH, BREMBO, TRW and ATE), for the same vehicle model and correct spare part could be found after checking which system you have. VOLVO uses different coil springs/shock absorbers for the same model and the code they put in the frame number, not even in the VIN code. System doesn't know what kind of gear box you have or what kind of trim level or what is exactly your disc size. It offers what could be compatible for this model in overall. There are no website/system which could guarantee for 100% compatibility only according to the car details. The vehicle is a complex mechanism that physically can not be the same to each other, due to modifications, improvements, etc. Best Regards, Autodoc Team

Posted 5 years ago

“EXPERIENCIA MALISIMA DE ATENCION AL CLIENTE. EL ENVIO LLEGO TARDE. UNA PIEZA NO LLEGO. OTRA LLEGO GOLPEADA. VENGA A CRUZARME EMAILS CON ELLAS. SON TODO CHICAS, Y CADA VEZ TE RESPONDE UNA DIFERENTE, QUE NO SE HA LEIDO LA CONVERSACION. HORRIBLE. NO SE LO RECOMIENDO A NADIE. Y AUN NO HA ACABADO LA COSA. SIGO LUCHANDO CON ELLOS. ES MAS FACIL DARSE DE BAJA DE VODAFONE QUE TRATAR CON ESTA GENTUZA. !!!!”

Helpful Report

Posted 5 years ago

Dear Stuart! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number. Provided number is incorrect. Best Regards, Autodoc Team

Posted 5 years ago

“MY BAD EXPERIENCE WITH AUTODOC I purchased a door mirror from AUTODOC for a Citroen DS3. The damaged mirror was removed and the new one installed by our local Citroen dealer. I then discovered that the base of the mirror supplied by AUTODOC was 7 mm less in depth than the original one removed, leaving a clearly visible silhouette mark on the paintwork of the door, running the length of the base of the mirror. I contacted AUTODOC who told me to send the mirror back to them. Clearly, this would have cost me the price of having the Citroen dealer remove the non-standard mirror, rendering the car un-roadworthy for at least three weeks until a replacement arrived (and the replacement would probably have been manufactured to the same nonstandard size), and then I would have had to pay for a second installation. All of this, plus the cost of a hire car would have run into several hundred pounds. As a solution, I asked that AUTODOC consider making some contribution towards the £240 I had had to pay for the respray of the door. The email correspondence I experienced with AUTODOC was incredible and numbered almost 50! At one point I thought I was talking to a discombobulated but very courteous robot, such was the seemingly deliberate misunderstanding of the case. I then directed an email to ALEXEJ ERDLE, DIRECTOR of AUTODOC, but this was intercepted by someone from “Support” who informed me that as the part had been mounted on the vehicle, as per AUTODOC’s policy, no refund was possible. In addition, he stated that, as per AUTODOC’s policy, the customer is obliged to check the compatibility of the part with the vehicle prior to installing it; as if one would use callipers to carefully measure the base of a mirror supplied as a genuine replacement part! He then said that my only remedy was to return the part as a Warranty issue for it to be returned to the manufacturer for investigation. As explained above, this would have involved me in considerable expenditure, the major part being the cost of a hire car for the indeterminate period during which the Citroen would have been un-roadworthy. THE LESSON TO BE LEARNT HERE IS NOT TO BUY FROM AUTODOC UNLESS ONE CAN CARRY OUT THE REMOVAL AND INSTALLATION OF THE PARTS ONESELF. AUTODOC IS CLEARLY ONLY FOR D-I-Y. ALSO, THE PARTS THEY SUPPLY MAY NOT CONFORM TO THE SIZE OF THE PART AS FITTED BY THE ORIGINAL VEHICLE MANUFACTURER. BEWARE!”

Helpful Report

Posted 5 years ago

Dear Customer! We are sorry about this incident and we understand your disappointment. We would like to inform you that we are not spare part manufacturer. The spare part has to be checked upon mounting by qualified mechanic. The obvious shortness is visible on the first minute of assembly. And Citroen dealer had to informed you immidiately, but not continue to fit it. As well we have received few messages from you that mirror works fine, exept smaller housing and you don't want to sent it to the manufacturer to identify the problem. Best Regards, Autodoc Team

Posted 5 years ago

“Word of warning about this company! Placed 2 separate orders with autodoc. 1 arrived with a part missing. The second order a shock absorber failed within a few hundred miles. Found it difficult to get a refund. Ended up giving up, no refund, will not be using again.”

Helpful Report

Posted 5 years ago

Dear Stuart! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number. Best Regards, Autodoc Team

Posted 5 years ago

“Air conditioning Condenser and drier Saab 9-5 I ordered the above, took an age to come. Tracking misleading as stated it was sent, but nothing showing on the details to if it had actually left the depot. When it arrived, no Drier attached. Won't waste my time with this company again.”

Helpful Report

Posted 5 years ago

Dear Clive, Thank you for your reveiw! The parcel was delayed by DHL and came within 6 working days instead of 5 as we promissed. According to the provided photo, dryer was fitted to condenser. Best Regards, Autodoc Team

Posted 5 years ago

“I ordered a fuel pump for my smax and when it turned up and was fitted the pumps sensors didn't work. I had it removed and sent back to them, they were a nightmare from then onwards, they only acknowledged the return of the pump when I questioned them they then spent ages in telling me anything, they had the pump back in May and only vague replys since then. So glad I raised an issue with my credit card firm. These people are crooks and should never be trusted.”

Helpful Report

Posted 5 years ago

Dear Stuart! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number. Best Regards, Autodoc Team

Posted 5 years ago

“Hello, I made an order, in 3 weeks nothing happen, workers cant make me refund because they are waiting package from delivery company, It is not my fault with the package, i only want my money back, every day same operators talk to me like they chat with me first time, maybe they are joking I dont know. 21420286 this is my order number. All I want is my money back nothing more.”

Helpful Report

Posted 6 years ago

Dear Martin! Thank you for choosing our website! As to the order number 21420286, we have passed the issue to the relevant department, and as soon as we will get some response, we will update you. If you have any additional questions, please do not hesitate to ask! Quality Check Control.

Posted 5 years ago

“Utterly useless. I ordered 2 shock absorbers but 1 was different and after dealing with many different incompetent people and sending photo after photo after photo i was offered a ridiculous amount refund. Avoid at all costs. I will use a local motor factor from now on that provides an honest and knowledgeable service.”

Helpful Report

Posted 6 years ago

Dear Hamer Christian! Thank you for contacting us! As we can see as to the order number 21197554, we can see that the issue has been solved, we have sent you a prepaid shipping label, that you can use to ship the parts back to us. If you have any additional questions, please do not hesitate to ask! Quality Control Team https://www.autodoc.es/

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews