This is an evidence-based and experience-based review. I live in Trinidad and I placed an order, number 23931878, valued ₤ 753.18 on 7-Oct-2019. The order was supposed to be shipped in 2 parcel shipments but on 22-Oct-2019 when I noticed on DHL website that one of the parcels was recalled by Autodoc company for undisclosed reason and the second one still with DHL Berlin, I contacted Autodoc company to cancel the entire order and advised the Live Chat agent to recall the other parcel since one was already returned. This makes perfect sense for anybody since I do not know the exact contents in each of the parcels, for I may get parts for one side of the vehicle and not for the other side. The Live Chat agent agreed to credit card refund of my money. On 24-Oct-2019, when I noticed in my online bank statement that only ₤ 284.31 was refunded by Autodoc into my credit card account, I contacted through Live Chat agent again to seek further clarification. The agent LIED to say the other parcel had been shipped already and it was the reason why only part of the payment was refunded. I immediately checked the DHL website on that day 24-Oct-2019 for verification and discovered what probably went wrong with the recalled parcel. The DHL put this note on the tracking information: “Th, 24.10.2019 13:30 BZ 64, Kleyerstr. 11, 64295 Darmstadt, Germany - The SLIGHTLY DAMAGED shipment is being repackaged” as can be viewed on the DHL website by tracking number CJ605706180DE Upon this finding, I contacted Autodoc again on the same day and decline to accept DAMAGED GOOD whatsoever and re-advise the agent to recall this parcel while still in Germany just as they recalled the first for undisclosed reason. This agent also LIED claiming it is their company’s policy not to recall any item once out of their warehouse until the purchaser (customer) refuse the delivery and return it to them, ignoring the fact that the same company’s policy unilaterally recalled the first parcel without giving me reason up to this day. By this statement, this agent became adamant that no further money will be refunded to me until I refuse the delivery and shipped back the parcel to them. It means in Trinidad that what these unreasonable agents keep asking me to do is, “go and pay customs taxes first on the damaged goods sent and ship it back to us at my expense”. What a cruel and frustrating way to defraud people of their money. I rejected this order two days prior to its damaged condition notification by DHL, I rejected it on the day of the DHL notification, Autodoc has been trying to force these damaged goods on me and still withholding my refund UNLAWFULLY