Order: 22913044 and 23058776 Ordered an air mass meter. A few days later it arrived. It was immediately clear that this was not a new one. Under the grease and scratches. I called customer service, I get a poor English speaking man on the line, it is clear that you are not calling with a Dutch call center but with one from India. He says that I have to order a new one. Unbelievable, I want a good product that I'd paid for, not this mess! I had to send an email with photos. The photos clearly showed that the product is not new. But in response I get back: Dear .......... Bo, According to provided pictures the part is new and it has damages. Kind regards, James Odorherty I'd called with Germany just to get this right. ****UPDATE**** A thousand apologies from Autodoc after writing the first review. They called me 5 times the same day, also with the request if I might want to change my review. They immediately sent another one last Wednesday, and it arrived today on Monday. But ... zero stars if it's up to me, today I received a second-hand air mass meter for the second time !!! What a pain in the b..., I really thought this was a professional company. Another complaint, now this was the answer; Dear .......... Bo, Thank you for choosing our online shop. There are no traces of installation (new parts) - there are only traces of production and transportation, it can be safely mounted. In case you need any help feel free to contact us on our email, and we will help you. Have a nice evening. Kind regards, Alex Robins, Autodoc GmbH - For the sake of clarity, both sensors are damaged, they both have carbon residue on the sensors and are therefore used. For sensitive parts such as this one, fat and other residue is out of the question, but both were covered with this sh... Yes right, traces of production... I went to the Ford garage with both sensors to confirm my suspicion, Ford found the quality laughable and shocking. Both sensors were installed to make sure and they immediately caused a malfunction on the dash. The customer service of Autodoc is worthless and wants to dismiss you with a standard message, such a message is simply offensive. I want a good unused sensor, it can't be that hard!!!!