I wish I had read the reviews first. This company sent me the wrong part for my car, which I didn't realize until it was in the garage - I therefore had no choice but to pay the mechanic for extra parts. I didn't think it would be an issue getting a refund, because this was a clear mistake by Autodoc - apparently, though, this is just the beginning of this company's appalling customer service. This seems to be quite a common story from their customers. When I explained the situation and asked them to arrange for collection of the parts, they sent a generic return form, stating the reason as "incorrectly ordered", and told me they would consider my refund after I returned the goods - AT MY OWN EXPENSE. Bearing in mind that this is a 5kg parcel, going to Germany, it would end up costing me almost as much as the refund. This has gone on and on now, with them repeating the same copy and paste response over and over, and continuing, for some reason, to ask my VIN, even though my car is now fixed. So I did, yet even after I gave them the VIN, they simply reverted to their copy-paste refund "policy". It has become very clear to me now that they have no intention of making any effort to rectify their mistake, and I'm afraid I have just lost my money with them - I believe that to return the goods would be a waste of even more. So, now I am stuck with brake discs, for who-knows what type of car, and £40 lighter in the pocket - thanks to Autodoc. I have therefore referred them to the EU's Online Dispute Resolution service.