David
AVOID! - Terrible Customer Service. WARNING! - Autodoc do not care about their customers, once they have your money they will make you wait, customer service is terrible and can even be rude. I ordered two parts, one arrived late the other part I an still waiting for after weeks. I have complained many times and wasted a lot of my time. Autodoc just blames the delivery company and tell me to wait and wait and wait. I contact them but they don't give me any help or support. I will never use Autodoc again, please think carefully before you give them your money. I want your Customer Service Manager to intervene and send me the missing tyre immediately by express delivery. I have ordered two tyres and only one has been delivered, my contract is with Autodoc not the delivery company. The delivery company has made a mistake but you are making me wait, it is not my fault. It is not acceptable that you take my money but refuse to send me my complete order. You have wasted my time, this is a terrible way to treat your customers. Please take action immediately. UPDATE... I have just spoken to one of your staff, he said I must wait a few days or maybe a few weeks while we get an answer from the delivery company. I am utterly disgusted.
3 years ago
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AUTODOC has a 4.0 average rating from 954 reviews

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