My experience so far and been poor. I got a quote online and even though I had entered all my details online, when I called to complete payment I was asked every single detail again. (usually pretty standard) but then once I had done this I was passed to the payment department who insisted on asking me about every single detail a third time! I was quite annoyed by the end of the phone call and quite late for where I had arranged to be. At the start of the call, I was told to tell the operator if I didn't want to be contacted with offers, I did this and they assured me that wouldn't happen. Through the three days after paying for my insurance I received call after call from different numbers, all Auto Net, trying to sell me insurance. Despite having already bought some and having asked not to be contacted! Not Impressed! I hope if I ever have to claim that it won't be as painful as trying to buy insurance from them!