Autonet Insurance Reviews

4.48 Rating 8,871 Reviews
90 %
of reviewers recommend Autonet Insurance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.47 out of 5
Read Autonet Insurance Reviews
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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom

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Anonymous
Anonymous  // 01/01/2019
Appalling Customer Care that refuse to put anything in writing, saying they are 'too busy' to reply. I changed companies due to this and their reneging on the promise to allow for lower mileage due to Covid. I am still waiting a recording of the telephone call where this was agreed, which I was promised I would receive but only after issuing a Subject Access Request which they clearly do not want to comply with, despite it being a legal obligation. I would never use or recommend them to anyone, in fact I would warn anyone off considering doing so...
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Posted 9 hours ago
Absolute Scammers! I took put an insurance policy with them on the 10th September and decided to cancel 3 days later and they are charging me £40 as a cancellation fee! Even though I am well within my 14 day cooling off period! They advise that I have waived this right because I ticked the box agreeing to their 'terms of business' the thing is you cannot proceed without ticking this box!!! So what they are effectively saying is that the rules as put in place by the FCA do not apply! AVOID THIS COMPANY.
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Posted 11 hours ago
be careful I opted out of auto renewal and they still tried to auto renew rcieved a letter today dated 13th its 17th and my insurence would of renewed 19th I have insurene elsewhere muche cheaper.
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Posted 12 hours ago
Avoid if you think there is possibility that you'll change your car in the next 12 months. They wouldn't cover my new car (which was just another family estate, nothing unusual) under the old policy and I had to cancel. There was no refund once they'd taken their fees off. Went through thee complaints procedure and they didn't uphold my complaint. I'm not going to go to the insurance obusman for £30 but I wouldn't go through a broker again.
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Posted 6 days ago
was away on holiday, used comparethemarket.com for car insurance, all went through ok, then got an email to say your insurance has been cancelled, i had declared an accident and was a couple of months out on the date from 2018, couldn't remember exactly when it was being on holiday , they flagged it up and said "was there another accident on that date " i said no, they could see on the database when it was, i then spent 30m on phone , they asked me to send proof ,got my previous insurance company to send proof, then spent 1 hour 30 mins on hold ,only to be asked for more proof which i sent then they said that should be ok, then i got an email again to say the insurance was cancelled, every time i ran up a different person, my other insurance company couldn't believe it. phone sainsburys and with half an hour was sorted put the dampers on buying a new car i do not recommend stay clear
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Posted 3 weeks ago
Easy and straight forward
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Posted 1 month ago
Wanted to add my wife on the policy since she had points was told the insurance company are unable to add her on, Got the same company online to accept her and called to tell them was then given a quote of 250 pounds more when I told them the online quote was told to call the next dayand will have to pay the difference , However the next day was told they can not match it and charged me the their cancelation and insurance and refunded me less then half of what I paid for 20 days of cover
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Posted 1 month ago
Hi All,Cheap is not always better,one month into claim i have made 20 plus call on hold up to 2 hours yes 2 hours and still my claim is no nearer being dealt with.I had my AA cover take the car to a garage and even they have no idea what is happening. seriously consider your choice as these guys are a poor out fit i will never us them or a partner again . Robert Dowie
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Posted 1 month ago
easy site to use
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Posted 1 month ago
Its the first time I have used this company. Just purchase car insurance very easy to follow the procedure.
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Posted 1 month ago
Quite easy to foiiow better than a lot of others thankyou
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Posted 1 month ago
I am not to confident buying and using the internet but I did find using autonet quite easy and am feeling a lot more sure now.
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Posted 1 month ago
Very quick and easy to set up my car insurance with Autonet, very happy
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Posted 1 month ago
Easy and straight forward
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Posted 1 month ago
Good price easy to sort on computer
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Posted 1 month ago
Easy to renew insurance site straight forward
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Posted 1 month ago
Excellent quote and cover without being taken to the cleaners.
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Posted 1 month ago
As it is the first time I have used your service , so far I am satisfied, I hope it will continue
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Posted 1 month ago
Easy to use site Compatable with MoneySuperMarket NCD is only protected for 9y max. Other protect longer durations.
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Posted 1 month ago
Very straightforward online quote and payment. Was a very competitive car insurance quote through a price comparison site
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Posted 1 month ago
Autonet Insurance is rated 4.48 based on 8,871 reviews