I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fine, he is paying me out of his own pocket. No claim made. So I had to find another van Today they will not swap over or refund my policy because there is an open claim, even though they told me there is no cover. I checked there is no claim with the underwriters or the Accident Management Company. I have wasted 2 hours this morning getting passed from one department to another. Still on the phone waiting. In dealing with Insurance Companies for 33 Years this is one of the worst companies to deal with, they seem to have no idea what the other department is doing. I will remove this review if you sort out this rediculous issue.