No Documentation arrived after automated messages confirming Insurance (2 car policies) had been taken out) Policy documents did not arrive. Got an email 2 weeks later threatening to cancel. I called them to be told they had sent emails out and-- taken a further £108 out of my account and that they had sent an email about this also. I took screen shot of my emails and my junk folder also to evidence no emails and no communications at all had been sent. Polite lady on phone -- but had to keep going off to her line manager and indicated reluctance to get me a "call back" from a more senior person. Promised to re send documents and to call back -- still awaiting. I would not use this company again - do not touch them with a barge pole!