Had cover on a car that I ended up selling after 3 months. Wrote to Autonet and advised them I'd sold the car and wanted to cancel. Impossible to find an hour or two to talk in the phone. Heard nothing, cancelled my direct debit when still coming out two months later. Had a rude letter demanding £130 last month. Emailed complaints department twice, - I'm willing to pay the cancellation charge but they haven't acknowledged my original letter. No response to two email of complaints. They unlawfully took the money from my account last week. Have started a complaints procedure with the Finanical Ombudsman, this insurer takes the same stance as loan starks and thinks it has the automatic right to deduct funds from your bank account. I'm aware it's in their T and C's, - however that still doesn't mean it's lawful.