Bought a car insurance online, received an email from Autonet with the policy documents but the pdf file they sent me is corrupt or buggy, it does not open and crashes my Acrobat Reader (never had this problem before). So I called them and asked to send me the printed documents, this was flatly refused. Then I noticed they requested, after the purchase, to send them copies of multiple additional documents such as my Driving Records etc - I never had such requests before, one has to go online to the UK government website for those. So having seen how they deal with these customer issues, I requested an immediate cancellation but they said they charge £25 just for that, this is within the cooling off period and even before the policy starts which is 7 Apr 2017, in fact, this was about half an hour after I bought the policy online. So I decided to cancel anyway, this is not a good customer experience at all. It seems they make most of their money from the cancellation charges, this is a well known scam practice. Would not recommend to anyone. Avoid.