Stear clear of Autonet Insurance. I recieved an email on 9/10/17 saying my policy had been cancelled that day. I contacted them to find out why my policy was cancelled as i had not cancelled it myself. I was told that i did not provide v5 documents and licence check codes. They said they had sent me emails asking for said documents and had also sent me a letter on 28/09/17 stating that if i did not provide the documents in 10 days my policy would be cancelled. After going back through my emails and mail i discovered that i had never recieved any emails or letters from autonet asking for those documents and i did not recieve a final reminder letter either. I had also already sent the licence check codes over the day i set the policy up in August 2017. When i tried to explain this on the phone they asked me to send the documents again and they would rectify the problem,only to be told after sending them in that i would have to start a whole new policy. I was then passed to sales and a new quote was done for me. I was told i would recieve a call the next day 10/10/17 at 10 am. I never recieved the phone call so contacted them myself. I was told that the undwerwriter had not accepted me for a policy and they would try another 6 lenders. I was kept on hold for 20 minutes before being told that 6 companies had not accepted me bacuase my first policy was camcelled. I have now had to fork out another deposit through another company just so i can get to work. I am very dissapointed with the service autonet provided and i am also appauled with the level of customer service i recieved. Noneof the staff were helpful in anyway and no one would admit they had made the mistake and would rectify it. I was basically made out to be a liar.