Its difficult to evaluate how good Autonet Insurance is without having made a claim. My only experience of any engagement with them was when I was instructing them that I did not want to automatically renew. First of all, unlike the other insurance I had, there is no online 'do not renew' capability - you have to call them up. After pressing 3 or 4 numbers to navigate the menu, I had to endure relentless questioning about why I was not renewing. I told them that I had looked at the Which? reviews and chosen to go with NFU Mutual because of their 5 star defacto rating and the Which? endorsement (no pun intended). In the end I lost my temper and asked if the renewal could just be cancelled. The line went quite for several minutes until I asked what was going on. Eventually it was done and I explained, for feedback, that I understand about market intelligence etc. but they need to make their process slicker - the guy then carried on explaining and explaining. The number I had to call was an 0330 number - I will be checking my phone bill. If this has cost me a lot of money then I will be taking this further.