Disappointed that even though the quote shown was £260.99, I was charged £272.15. It is not a huge amount I know - I just don't like being deceived. And yes, I made sure I deselected everything it wanted to add on. I clicked with another insurer and THERE price was the advertised price and did not price hike it. I tried contacting them by phone but although the "gate keeper" as he called himself was very pleasant, after he transferred me to the hold system, I'm afraid that after listening to music and being told how important my call was for the third time, finally gave up. I can only hope that the cover is "as selected" by "thevaninsurer" and hasn't been compromised as well as being charged more for cover. As I don't tend to prang things very often, I will probably never know how good they are "when it comes to the crunch" - so all I have to go on is the fact that the price used to get "pole position" with the "Thevaniinsurer" website was not an honest price.