Took out policy, 2 weeks later received an email serving me one weeks notice to cancel my policy as I hadn't divulged a claim on the policy. The claim was actually a non fault claim, a letter from previous insurer was sent and they confirmed no further action required. In the upcoming weeks I received emails telling me the policy would be cancelled due to a fault I hadn't stated then that my DD would increase because of this claim. Every time I rang (6times in total) I was reassured it was in hand and would be sorted. Today after receiving another email stating my new DD mandate I was informed that £14.95 admin fee is being charged for failing to declare a claim. This has never been explained to me on any of the previous calls. Un be knows to me my husband has taken out a new car insurance policy and with autonet. He is experiencing the same problems and although he is still in the cooling off period has been told thee eis a £50 admin fee to get out of the policy! What a con! Everytine you ring you get told a different story and you have no faith in what you are being told. Do not take out a policy with this company if you want a straight forward no hassle policy