Good premiums on the face of it ..but then comes the spurious add-ons. Communication is poor. Charged an extra 60.00 to a recent premium due to a honest mistake when applying through a search engine, even though they subsequently checked the licence details through the DVLA. Sent a communication stating they were going to add the extra premium within 14 days but pre dated the letter so I had no time to respond, when I tried to contact them via the email address given on their website asking them to justify the extra premium I had a reply saying thanks for your mail this email address is no longer in use ! how convenient. They received the mail ok though and someone typed a non automated response !! Lumbered with them now for the year but unlikely to be renewing with them next year, very unprofessional ! 1/10.
6 years ago
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