I was disappointed in the "follow-up" from Autonet, from 2019 to 2020. The normal warning in advance of home insurance renewal, did not come. It was almost by accident, that I was prompted to renew my home insurance for 2020/2021 term by other means. That could have been catastrophic if I had a household incident, with NO insurance. I could not renew on-line, because I needed the quotation from the non-existent letter to do so. So I was obliged, at the last minute, to renew by telephone. That process (when I finally got through) took about 50 minutes, which occupied your staff member, as well as myself, at a time when corona-virus, made phone connections with your office (for any subject), a scarce commodity. I tackled your staff on the subject during our phone call. She advised that the "missing" letter had been sent 17 July (the renewal date was 10 August). I never received it. But AFTER the phone renewal on 10 August, I DID received a 'renewal reminder' letter on 12 August, but dated 3 August. That 3 August letter, did not make note of any PREVIOUS letter. So, that is my frustration. From my point of view, I received no renewal letter, I almost missed my renewal action, and I did receive a renewal letter, but 2 days late, and it suspiciously took 9 days to arrive, all the way from Stoke on Trent.