Gentelman asked me what vehicle I need, which I said multiple times I need LONG wheel base, gentelman said he highlighted it and it definitely will be long wheel base, as other companies couldnt arrange it. The vehicle arrived at my bodyshop, paperwork dropped in the office and vehicle ready for me to pick up. I came in and saw it was a smallest van you can get, volksvagen transporter, as it wasnt the van I need in order to make money (I work as a courier) I tried to call the company to swap it with the LONG wheel base which I requested multiple times on the phone, to make sure it will be a LONG wheelbase van. After 100 phone calls a day to a branch which NEVER PICKED UP (even with recorded voicemail with my reference number asking them to contact me back urgently), emails send to both of their emails hire(at)auxillis and Hayley.Lisle(at)auxillis, I received totally NOTHING, not even a word, not a phonecall.. After couple of days I received an email that they have collected the vehicle and WILL DEDUCT THE MONEY FROM the THIRD PARTY. Guys.. I DIDNT EVEN USE THAT VAN, you gonna charge someone for it? I had to use different van from different company and I will charge the third party for it, NOT YOU. So dont even dare asking them for ANYTHING before you contact me and speak to me DIRECTLY. For now I will make sure I will get someone from your company contacting me and explaining why I couldn't get hold of you, why you provided such a terrible service and how you going to resolve this. Im looking forward to FINALLY getting any form of contact from you, of course if you even have someone who can call me or write email, because as for now, I doubt that.