After a 'no fault' accident I needed a courtesy car. My insurance chose auxillis. I was very clear that I must have a car to get my son to school - around 2 mile each way and for work. I'm a sales person some days of the week and need to transport stock. They agreed the days and said someone would be in touch to arrange delivery time. I therefore arranged those dates for my car to go to the garage for repair. They rang me as I was rushing out to get my son to school so I asked them to call me back. They didn't call. I rang several times through the local office the main office, even through my insurance company. Finally they got back to me on the day I was supposed to have my car telling me that they could deliver it the following afternoon between 12 and 5. I was therefore left trying to organise lifts to take my son to and from school for two days and I had to lose a day's work with no transport. A nightmare experience and if ever I have this happen again I would insist on a hire car from the repairers but never from auxillis.