Auxiliis are a nightmare to deal with. I spent a whole day from 9am to 6pm trying to get them to help me when my file was sent over from Admiral. They sent me on a wild goose chase saying they couldn’t help without a policy number of the person who rear ended my car even though I had their registration, name, phone number and address. I called the police to get advise and they told me it was Auxillis trying to get me to do all the ground work but actuality they could get the detail they wanted from a search of rhe registration. Auxillis were very rude and when I told them this and said “oh so the police know the inner workings of our company do they?”. Turns out they did know and eventually they agreed to provide repair to my car and a hire car as long as they read out the terms and conditions to my partner who is the policy holder. I am a named driver on the policy and it’s my car, registered in my name, but they refused and so my partner had to them call whilst trying to juggle a 2yo by herself because I had been stranded with out a vehicle all day and couldn’t get to them. Then once that was finally done they told her for me to call them before 9pm which I did so at 7.55pm but in fact their offices close at 7pm not 9 so I’m still stranded without a car or a hire car and can’t get to my family. They are a nightmare and no doubt ‘untouchable’ with no recourse. I know I can contact he financial ombudsman but I’m not sure they will help. I will continue this saga no doubt at 8am tomorrow when I will try to phone them and get this sorted…