I would leave 0 stars if possible. Arranged a repair date using Auxillis after being passed to them via Admiral. I called Auxillis 7 days in advance as instructed to arranged the delivery of my courtesy car. I then received a snotty voicemail from someone at Auxillis Southampton at 15:55 the day before my courtesy was due to be delivered to say they needed to speak to me before they could process the courtesy car. I finally managed to get though to them at 11am on the morning the courtesy car was supposed to be delivered, just to be told that they hadn't even identified a car for me to have - never mind planned a delivery date. My car was collected by the garage as planned this morning, which means I now don't have a car and have no idea when one will be provided. I have since spoke to Auxillis head office who apologised and said they saw no reason why the depot hadn't fulfilled the request for a courtesy car was raised over a week ago. They have offered to pay travel expenses in the meantime but given the damage to my car is minor and cosmetic - if I had known I would be left without a car - I would not have used Auxillis.