Our car was hit by another car and our repairing dealer suggested we go through Auxilas who they have a deal with, all that happened was the third party changed his story and we kept getting pestered by Auxilas. We then terminated the contact and contacted our insurer who again suggested we go through Auxilas we declined and they insisted but it came to the same conclusion. There is CCTV evidence of the incident but the police refuse to get involved and therefore the CCTV cannot be released. Auxilas are hounding us to sign a credit agreement which would make us reliable for the entire repair. I have already said to my insurer I will pay the excess to expedite the repair but we are continually hounded by Auxilas. This is all against a back drop of my premium doubling in one year despite the fact I have never claimed in 20 + years.