Whilst my car was in repair I had a courtesy car from Auxillis, i required a 7 seater fir my family. When I left my car at the Garage my courtesy car from Auxillis had already been left. I went to the car and it was dirty on the outside, once inside it smelt of dog, do obviously the car hsd not been cleaned, this was bad enough. Whenni switched the car on a light came up to say there was low tyre pressure. The car was not in a state to be given to a customer. I telephoned Auxillis to explain this and the response was to send out an email of pictures so I don't get charged for it. Absolutely terrible customer service. I was informed I would have courtesy car for as long as it took to repair my car, which was a total of 3 weeks. Auxillis telephoned me every week to return the car and I would have to confirm dates with the garage and then telephone Auxillis, when really it should have been Auxillis telephoning the garage so that i coukd be stress free. I was not happy with the car or the service.