James
Would not recommend, After an accident and my insurance arranging a courtesy car from Auxillis i was promised a like for like car. After being informed a morning drop off i took the day off work (lost out as self employed) to wait in. Eventually they turned up at 16:00 after myself phoning them asking when it will be delivered. On delivery i was informed the car has developed a fault and i would have to wait until tomorrow to arrange another car or i can take the car they were going to use to go back to base in. A rubbish Vauxhall Mokka. After emailing a complaint i had no reply but it didn't end there. I received a letter and a email 2 months later informing me the car i had has had a parking fine at my local hospita through a third party company called Parking Eye. I am registered disabled and have a blue badge and park in disabled spaces so i knew this was an error of parking eye. Auxillis wanted £60 for a laughable admin fee (expensive ink and paper i guess). I refused to pay until i had my appeal heard online. Well they threatened me with legal action so i paid. I emailed them after all this was done but got a letter back saying "based on the evidence we have to date we are unable to uphold your complaint and the administration fee still stands. AVOID THIS COMPANY, Would not recommend,, use alternative companies.
4 years ago
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Auxillis has a 4.4 average rating from 633 reviews

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