Auxillis Fleet - Continues - Disappointment - Harrasment - Dishonest - Rude To continue from my previous feedback, I had written feedback on TrustPilot with the hope that Auxillis will work on the feedback. BUT another disappointment. I have had a Non Fault Accident - Other party accepted liability. - Accident date 05/11/2019 - Family involved with 4.5yrs child. (My wife, my child and I) - My car BMW320d Sports - Auto 1) When I spoke to Auxillis I was very specific why I needed similar car to mine with a valid reason and was agreed by Auxillis but at no point they informed me that they would give me downgraded car when I spoke to them (Manager had listen to the call and accepted that it is there error) but didn't do anything to get me replacement car. 2) Car not been delivered to me for 2 days. 3) Auxillis Fleet - being rude on the phone as calls not recorded 4) Fleet people kept promising that driver left long time ago and would call you any time it took 3 hours for driver to turn up to my place (mind it the fleet is 20 min away from me), and then left the car on my driveway, parked wrackessly and blocking my own way to home. dropped the key in the post box without me having to do any inspection of the car. 5) To my surprise, they left 2 door car on my drive way where they were cleary made aware that I have a fmaily (so car is no good), another surprise they left Manual car where my car was an automatic. 6) This is 4th day after the accident where I have still not got the replacement car and then after making me wait again for the full 4th day they ccame up with the small 116d just about end of the day. 7) They left a car without a parking sensors, This time I was not even suprise as getting anything right for Auxillis Fleet was very difficult. 8) Auxillis fleet does not have "Customer Satisfaction" in their process dictionary. 9) Client who have had entire family involved in accident and going through so much stress already, Auxillis didn't do anything but added more stress and mental harrassement. 10) I have spent more than 12 hours on the phone dealing with Auxillis for a small matter like providing me suitable replacement car. First of all it took 4days for them to provide and still not suitable car. By the way they made me sign £161 / day for a hire car and still struggling to give me one suitable car (all these money they will be recovering from other insurance company anyways) 11) I have still not been contacted by any of the Quality Team in order to resolve the Complaint. Hence continue to Provide Feedback as I do not want one more innocent familay who unfortunately been involved in an accident and go through the pain of dealing with Auxillis.