Disgusting customer service. Passed around from one persom to another, spoken to rudely and requests ignored. I informed I run a business, have back problems from the accident and require heated seats to bring relief while driving and navigation to reacj places. The advisors at Auxillis ignored this and were happy for me to drive using a phone for navigation. They believe a standard aditions Mercedes cla to be in a higher grouping then an A class AMG Sport which has all standard features. The CLA provided does not even have satellite navigation. The advisor (Nick) Milton Keynes Delivery branch informed me that they have no cars in stock with a sat nav or heated seat. Nick also informed me that his manager Helen Barn was too busy to take my call and was in a "meeting". Keep in mind I have informed that the third party insurance company have admitted all liability in the matter, Auxillis still seem to believe that I should be detrimised because I cannot be "upgraded" to a like for like car, even though it is my insurance premiums which is paying for the car. Covering from Northampton to Watford, apparently there is no vehicle avaialble that has sat nav or heated seats in stock over the past 3 days. I have been laughed at, spoken to rudely, lied to, been made to feel like I am not valued or important as long as Auxillis have there money. Poor customer service, when trying to log a complaint I was left on hold by the person I was logging the complaint against for 15 minutes, as she was logging the complaint on file against herself. Was also told I got not be put through to her manager until the complaint was logged. Distgusting experience and will never use Auxillis services again.