53612040 Hi, I am writing this review in regards to a Terrible service which was provided by Auxillis. I had a Non Fault accident on 23.10.2019 and Auxillis Rang me thereafter to look after my accident claim. They offered me a replacement car and had my damaged car collected they were very nice and the service was prompt and effective upto this stage as they were competing with the 3rd parties accident management firm to gain business from me. After they had collected my car they sent it to be checked out by an approved garage which they have associated themselves with. The garage completed a report and started the repair process. I received a notification the car is almost completed and i have to collect almost 7 weeks after the accident. so before the collection date i booked in an appointment to inspect my car. I noticed the garage had used the same parts which were damaged in the accident. They were oblivious to the warning lights on the dash board and the mechanic was cheeky enough to open the bonnet and show me the engine and say as you can see no damage to the engine!! If you can tell the engine is fine by looking at it then there would be no need for mechanics! I checked the engineers report which by the way was an engineer employed by the garage and not an independent insurance engineer, He wrote all that needed replacing was brackets and fixtures but i was told by the same garage guys they are all new parts, the bumper and also the headlamp and cover. I noticed they were the same pats as they still had damage on them. I realized the garage tried to take advanage as the policy is on my mums name and she is old... the engineer at the garage over valued the car and kept the repair costs below the Right- off Threshold to gain business and maximize their profit on the job but at the cost to me and my mum! The Car hire was billed at £150 per day and have had the car for 49 days totalling to £7,350 The garage charged £1500 for just brackets and screws and to put the car back to a presentable stage! The cars value is around £3000, auxillis will be charging the 3rd party almost £10,000 and i still have a car that is not safe to drive all because auxillis did not want to send out an independent engineer to look at the car! Auxillis rep also had the cheek to tell me i need to contact the garage to take it up with them directly!!