If I could give zero stars I would. The most aweful company, please do not do insurance with Admiral, as they use these people for insurance claims. Just a warning. Took money off us without our consent, zero communication and still will be pestering you years later. Id suggest you change from Admiral and any other insurance company that uses them today, do not delay. Customer service shocking, staff with bad attitude, rude and will NOT help you with questions. They are all about making money out of you even though you are a victim of an accident. Terrible, honestly. I am actually very concerned and don't know who to ask for help, as suspect they will not stop pestering accident victims for money later on. This company is a complete scam, not sure how and why Admiral or any other motor insurance company would use them. It is absolutely unacceptable. I think I might report them to the police actually, as someone has got to do something about this company