Auxillis was previously 'Helphire' and 'Angel Assistance' and they changed their trading name in September 2016 [Ref. 'Fleetnews' 06-09-16]. 'Helphire' was horrendous (see reviews for Helphire in 'google). Be under no illusion, from my experience this company will seek to provide you with an expensive hire vehicle and indicate they will cover virtually all costs and charges. Do this at your own risk and be 100% sure that you will indeed get these costs re-imbursed or paid for by Auxillis. I you have any doubt or feel that you may be getting 'hard-sell' tactics then do some research first via e.g. moneysavingexpert.com. YOU have the option to go straight to your own insurance company and seek to arrange for car hire or even better just provide your other own car instead of signing up with a company such as this. Please be warned that Accident/Claims Management Companies (CMC's) have been strongly criticised by industry regulators and the media and there is discussion (late 2019) that the FCA (Financial Conduct Authority) will seek to regulate these companies (at the moment they are NOT regulated). So do some thorough research on what users REAL experience is of a CMC before simply signing the paperwork. There can (sometimes) be a good reason for using a Claims Management Company (CMC), but as the FamilyMoney website notes : "What criticisms have there been of CMCs? Complaints about Claim Management Companies tend to centre around three main aspects. The first is that they may – knowingly or unwittingly – give their clients misleading and inaccurate advice. For example, they may encourage them to agree to an out-of-court settlement when going to court (with a competent medical report) would have resulted in more compensation. A 2012 Citizens Advice poll found that less than half of CMCs gave their clients a clear assessment of the chances of success in their case. CMCs instruct a solicitor on the claim, and so act solely as intermediaries. It would be much cheaper for complainants to instruct a legal representative directly, and save on CMC fees. Their charges can be as much as one third of any settlement. The second reason why people have been critical of CMCs is because of their fee structuring. In the CAB poll, 2 out of 3 companies didn’t tell their clients how much they charged, and 72% didn’t say when the fees had to be paid. Others asked for fees upfront before the case had been heard. Apart from their poor value for money and misrepresentation of their services, the 2016 Brady report also criticised the aggressive marketing tactics of some CMCs. These included cold calling (in the form of text messages or visits to people’s homes)" [this extract taken from the FamilyMoney website - https://www.familymoney.co.uk/life-experiences/money-magazine/claims-management-companies/]