I applied to withdraw my 25% tax free pension and they refuse to give this to me. I am retired, want the tax free amount, but they simply refuse. First of all they claimed it was because I did not know how to use the internet, which astonished me as I do all my banking online. Then they changed that to my husband is always with me, and they feel he is pressuring me to withdraw the amount. As we are retired and share a house, it is hardly surprising he is always with me. They refuse to put in writing that they are refusing to give me my pension. They ignore recorded delivery letters and Facebook comments. (At least somebody acknowledges it online, then ignores it). We are now producing a file for the ombudsman. They are simply refusing to give me my pension and I am retired!