“I had been with Aviva for 35 years, originally taking out the policy with AXA Law before it was taken over by Aviva.
They contacted me to say one of my policies was maturing, but the service I received was awful. I had to contact them three times just to get the paperwork sent out because the first two people I spoke to did absolutely nothing.
I submitted a complaint, but as they investigate their own complaints, all I received was a standard letter. To make matters worse, when the paperwork finally arrived, the fund value was wrong and significantly overstated.
I decided to withdraw all of my money and will never use Aviva again. Last night alone I spent 60 minutes on the phone, being passed from department to department with no one taking ownership of the issue.
The only positive was the final adviser I spoke to, who was excellent and sorted everything out professionally.
I've ended up paying around £8,000 in tax by cashing out, but I no longer have any confidence in Aviva and won't be investing another penny with them.
Based on my experience, I would not recommend them.”
“Aviva is the worst insurance company out of all , they have really unhelpful customer service operators, I have a claim which o get a courtesy car, the car they provided is nothing like the car I drive. I think they should provide a like to like car even it was there customer who crashed into me, I would never recommend anyone to use this company.”
“Aviva very very poor company
O STARS
Phoned up Cancelled my alto renew car insurance about ten days before policy ends. But still took my money out of my account. Which I then had to pay ministration fees to have my money put back in to my account. Robbers.”
“Another defining aspect was the team’s anticipatory approach. Instead of reacting to challenges, they consistently stayed ahead, addressing potential issues before they had the opportunity to impact progress. This proactive mindset contributed significantly to the overall ease and effectiveness of the experience.”
“Don't take out Aviva life policies. My mother died five weeks ago, I contacted Aviva the day she died, to date I haven't received a penny from the decades of premiums my mum paid in. I've phoned Aviva 6 times since then and been palmed off with the same ," 10 day story," ten working days to clear the cheque, ten days to issue, ten days to ascend to the next department, etc etc. God give me strength.”
“auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date.
Please can you arrange a refund of the charge, as I did not want this policy, and cancelled soon after it started.”
“What stood out to me about the Thomas Mitchell Team was how deeply invested they were in understanding my journey. I came to them feeling uncertain and overwhelmed, but their patience and compassion made everything feel a little more manageable. They didn’t offer surface-level advice—they dug in with me, making sure every suggestion was thoughtful and relevant.
They gave me space to think, space to breathe, and space to regain my confidence. I walked away feeling not only supported but empowered. I’m genuinely grateful for the care and professionalism they brought to every interaction.”
“I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Michael and his team, which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.”
“A very expensive and non-cooperative insurer. Misleading towards customers.
I have contacted The Ombudsman Insurance because of the way they've treated me. Having been a loyal client, never missing to pay bills, I will not recommend this company. There is no communication within the team and I'm being bombarded with the same emails, with the same questions, over and over.
Avoid.”
“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”
“we had a claim on our rental property taking over three months we sent aviva all the paperwork they needed and there was lots house visit the lot they revoked our claim we are now going to the insurance ombudsman we are now out over £3000”
“This broker kept delaying progress on a matter that directly affected my returns. I reached out to Resorus.com, and they quickly understood the importance of the situation. They kept me informed at every step and worked until the matter was completely resolved.”
“Avoid Aviva car insurance , they are nothing but a total scam and disgrace to the motor home insurance industry. All they want to do is fob you off to their cheap and cheerful car repairs.
Dreadful rude staff. !!!!”
“Took my annula payment in full then one week later told me my company proved no claims bonus was not acceptable . Left me in a mad rush to sort other agent.”
