Aviva Reviews

2.0 Rating 522 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 522 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
I had the worst experience with them. Unfortunately, we have to do car insurance we don't have a choice. "I have been waiting for over 20 months for my no-claim bonus to be returned while dealing with a claim with them. There has been no direct contact with them and no feedback from their correspondent. It is unclear how they are treating customers with no accountability from all parties involved." "I would give a score of zero if it were possible."
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Posted 17 hours ago
My car got flooded on the 6th of October 2023, I lodged a laim with Aviva on the 20th of October 2023. Its now Easter 2024, the 28th of May a full 5 months later and zero response. DO NOT INSURE THROUGH AVIVA.
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Posted 21 hours ago
Worse insurance company I have come across with. They were liable for the accident that my car was involved. They said don’t worry we will sort everything out for you. Shocking service where they left me in a massive disadvantage as they have undervalued my car. I have asked for the engineer evaluation report which was never sent. They ignored my emails. They sent me apparently 2 errrors where they offered me a better deal/value and when I called to confirm they told me it was an error and that’s it they won’t negotiate. That’s the only offer either I take it or the other only option would be it I take them to court. Their customer service and staff very rude. Literally laughing to me over the phone. I thought the All point of insurance companies is to leave me/us in the same position as I was prior the accident specially when they are fully responsable for my car damage. Do not use Aviva.
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Posted 2 days ago
With insurance the real test is when you need them. Held income protection with Aviva for years, never needed it. When I did need it I couldn't claim as being able to walk, talk, write, bend and read, means I'm not sick enough, despite suffering with exhaustion and brain fog which stop me from working.
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Posted 1 week ago
DIABOLICAL EXPERIENCE, 6 MONTHS NO REPLY I received a letter to say I had an assurance policy i could cash in. I had forgotten about this Friends Provident policy. At the time I was dealing with my mum’s estate and I mislaid the letter. On 3/10/23 I decided to make an enquiry, wanting to trace this letter so I filled in the online form. i received a reply asking for more information, which I supplied. The email I received assured me that someone would be in touch shortly - silence, I was ignored, no reply. I followed up on 11/11/23 asking for an update - ignored, no reply. I telephoned on 27/11/23, the assistant was very polite and said she would put my information through again and that it would be picked up in 5 weeks and I would hear back in a few days - ignored, no reply. 29/12/23 I filled in a complaints form and it said Aviva would reply in 8 weeks - not a hope in hell - 10 weeks - ignored - no reply. This makes it a total 6 months of being ignored. I feel that I have been discriminated against and the whole diabolical experience has made me ill, it has caused me stress and mental anguish. To put it into context at the same time I cashed in a pension and it took less than 4 weeks from beginning to end - not with Aviva obviously! And I am in the process of selling and buying a property that is taking half the amount of time. This has to be the worst company I have ever had to deal with - and they do not care. they are totally lacking in any empathy
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Posted 2 weeks ago
Absolutely useless regarding getting my pension pay out. Avoid at all costs
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Posted 2 weeks ago
5 months since solicitors contact as part of probate. 2 times passed to their escalation team still nothing resolved. Now a formal complaint made by solicitor. Aviva require 20 working days to look into it. Please dont use this company, they are absolutely inept.
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Posted 2 weeks ago
Absolutely shocking company no customer service can’t get insurance as they had declined me for some reason but you can’t phone to find out why
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Posted 3 weeks ago
Good company.
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Posted 3 weeks ago
My pension was wrong due to no indexation being applied when taken over from Norwich union in 20029. Two years later, endless calls, emails, additional payments, complaint to the ombudsman and it is still wrong. At the end of every one of the 15 or so calls I have made I have been told "Someone will call you back within 48 hours, this situation will be expedited within ten working days." ( this has not happened once) Even a letter (two months ago) to the CEO Amanda Blanc hasnt resolved the issue despite the reply I received claiming "this will be dealt with as a matter of urgency." They are a bunch of incompetent clowns- avoid at all costs.
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Posted 4 weeks ago
Very good and reasonable insurance
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Posted 4 weeks ago
Took out life insurance and serious illness cover 15 years ago. 3 years ago diagnosed with cancer and chronic heart disease. Given 12 months to live. Fought the cancer and heart disease for 2 1/2 years but recently found out that the cancers won and I’ll die soon. Contacted Aviva to make a claim and they informed me that they would NOT pay me the £250000 settlement because I have to have 18 months left on my policy and I only have 10 months. I’m devastated. Last week I was told my life was ending, this week Aviva have scammed my wife and kids out of a quarter of a million pounds. The only way to get what they owe is to refuse treatment and hope I die before the 10 months is up. What a shameful heartless disgusting Company.
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Posted 1 month ago
Never take out a life insurance policy with this company. My dad died when I was 4 and I have had this policy for 30+years, when I finally came to surrender 6 months ago.. I am still going through the process. Don't expect your funds to be liquid or issued in a timely manner. They actively delay the process and are not clear on what documents you need. They even asked me for payslips to prove the insurance policy was mine... for my dead father who passed away 30 years ago?? Yes sure?! Totally dodgy. AVOID! Don't pass on the stress to your family.
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Posted 1 month ago
Very good and I would recommend them to anyone
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Posted 1 month ago
I have been trying for 2 hours to make contact with a person who can advise me why my policy is not showing up on the MyAviva app. I have tried every number I can find and every one diverts to a pre recording which points back to their chat bot. I eventually figured out how to asl enough correct questions that I made contact with an onlineChat agent and she was very helpful but by that stage I was frustrated beyond reason.
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Posted 1 month ago
Worst company I have ever dealt with, over charged me on my premium renewal. Then overcharged me again and took the wrong amount of money each month, auto renewed me and then refused to abide by 14 day cancellation policy and insisted on contract cancellation penalties even though I don't have one! The customer service is appealing and rude, pretty sure it is based in SA where they have poor systems and no knowledge of UK country consumer law. You are told to do everything online but can't get through to anyone if online doesn't work. I never noramlly wrote reviews but one star for Aviva is an overrating, this is by far the worst company I have ever dealt with I will never use or recommend them to anyone my company pension is with them as my home insurance and I am moving everything away today. DO NOT TRADE WITH THIS OVERPRICED TERRIBLE COMPANY AS THEY WILL ONLY RIP YOU OFF
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Posted 1 month ago
Had a quote for car insurance and was amazed as it was the same price as my last years price . My old insurance company wanted almost double the amount that Aviva charged.
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Posted 1 month ago
Spent 2 hours on the website to try and get an update on my pension,they don't recognise my name and or policy ,and don't add special characters to my second name, it's a useless site ffs
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Posted 1 month ago
Great, easy to purchase
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Posted 1 month ago
DONT take out any life assurance policies with this company They will slash the final value close to maturity, not pay any final bonuses and claim and pretend that the computer has suddenly producing incorrect values and give you a significantly lower maturity value in writing before its even matured!!! And you thought only postmasters were being shafted. .
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Posted 1 month ago
Aviva is rated 2.0 based on 522 reviews