Name: Aviva
Rating: 2.05

“auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charge, as I did not want this policy, and cancelled soon after it started.”

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Posted 19 hours ago

“What stood out to me about the Thomas Mitchell Team was how deeply invested they were in understanding my journey. I came to them feeling uncertain and overwhelmed, but their patience and compassion made everything feel a little more manageable. They didn’t offer surface-level advice—they dug in with me, making sure every suggestion was thoughtful and relevant. They gave me space to think, space to breathe, and space to regain my confidence. I walked away feeling not only supported but empowered. I’m genuinely grateful for the care and professionalism they brought to every interaction.”

Aviva 1 star review on 21st November 2025

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Posted 1 week ago

“I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Michael and his team, which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.”

Aviva 1 star review on 16th November 2025

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Posted 2 weeks ago

“A very expensive and non-cooperative insurer. Misleading towards customers. I have contacted The Ombudsman Insurance because of the way they've treated me. Having been a loyal client, never missing to pay bills, I will not recommend this company. There is no communication within the team and I'm being bombarded with the same emails, with the same questions, over and over. Avoid.”

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Posted 2 weeks ago

“Customer service is so slow, I was transferred twice and finally cut off after being in hold for 20 mins.”

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Posted 3 weeks ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”

Aviva 1 star review on 8th November 2025

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Posted 3 weeks ago

“I couldn’t be happier with their service. They handled everything smoothly and kept me updated all along.”

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Posted 1 month ago

“I couldn’t be happier with their service. They handled everything smoothly and kept me updated all along.”

Aviva 1 star review on 17th October 2025

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Posted 1 month ago

“we had a claim on our rental property taking over three months we sent aviva all the paperwork they needed and there was lots house visit the lot they revoked our claim we are now going to the insurance ombudsman we are now out over £3000”

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Posted 2 months ago

“My bio team helped me get my money back.”

Aviva 1 star review on 18th September 2025

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Posted 2 months ago

“This broker kept delaying progress on a matter that directly affected my returns. I reached out to Resorus.com, and they quickly understood the importance of the situation. They kept me informed at every step and worked until the matter was completely resolved.”

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Posted 3 months ago

“Avoid Aviva car insurance , they are nothing but a total scam and disgrace to the motor home insurance industry. All they want to do is fob you off to their cheap and cheerful car repairs. Dreadful rude staff. !!!!”

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Posted 3 months ago

“Took my annula payment in full then one week later told me my company proved no claims bonus was not acceptable . Left me in a mad rush to sort other agent.”

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Posted 3 months ago

“The moment I realized I could no longer withdraw from my account and that my savings had vanished within weeks, I was filled with dread. I had invested years of work into building that financial cushion. Fortunately, I reported the issue to Mrs. Francesca and her support team. They took immediate action, investigating every detail and keeping me informed throughout the process. Eventually, I recovered the full amount, but the stress and anxiety of nearly losing everything were nearly unbearable.”

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Posted 4 months ago

“The moment I realized I could no longer withdraw from my account and that my savings had vanished within weeks, I was filled with dread. I had invested years of work into building that financial cushion. Fortunately, I reported the issue to Mrs. Francesca and her support team. They took immediate action, investigating every detail and keeping me informed throughout the process. Eventually, I recovered the full amount, but the stress and anxiety of nearly losing everything were nearly unbearable.”

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Posted 4 months ago

“The moment I realized I could no longer withdraw from my account and that my savings had vanished within weeks, I was filled with dread. I had invested years of work into building that financial cushion. Fortunately, I reported the issue to Mrs. Francesca and her support team. They took immediate action, investigating every detail and keeping me informed throughout the process. Eventually, I recovered the full amount, but the stress and anxiety of nearly losing everything were nearly unbearable.”

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Posted 4 months ago

“Extremely Disappointed – Avoid Aviva Travel Insurance Do not trust this company for travel insurance. I missed my flight due to a major IT disruption at Stansted Airport, which caused check-in failures across the board — a situation completely out of my control. Despite this, Aviva rejected my claim. Why? Because their definition of “missed departure” is absurdly narrow and hidden in the fine print. Apparently, only a tiny list of very specific circumstances qualify, and genuine airport-wide disruptions don’t make the cut. This experience showed me that Aviva’s policy is designed to exclude real-world scenarios rather than protect travelers. Their tricky terms and lack of empathy make this policy feel like a scam. Save yourself the frustration and go with a company that actually stands behind their coverage when it matters.”

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Posted 4 months ago

“Bloody useless.!”

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Posted 5 months ago

“Losing $185,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

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Posted 5 months ago

“Losing $185,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Aviva Reviews

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