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Aviva Reviews

2.1 Rating 597 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
aviva is a joke wouldnt trust em as far as i could throw em bunch of money grabing twats
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Posted 13 hours ago
What a bunch of robbing twats and get away with it hope you all rot in hell which is to good for you
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Posted 18 hours ago
Absolutely terrible company my pension was supposed to be in my bank account on the 1st of November 2024. They keep telling my 7-10 days it will be in your account it’s December the 11th still nothing! Now I’ve had more lies, the money needs to be re calculated! What a load of rubbish nonsense! Just give me my money! Not possibly but Definitely the worst company I’ve had the displeasure of dealing with. Stay well away people! Absolutely shocking I’m so angry! Customer service is a joke ! To stay away people I have warned you
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Posted 2 days ago
Charged £56 to cancel a monthly subscription. Will never use AVIVA again.
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Posted 1 week ago
Terrible experience…. Not one to write a negative review as I don’t like doing it but the food was terrible and the staff were rude . The sydney food scene is so competitive, I suggest these people take good hard look at how they run things
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Posted 2 weeks ago
I have received quotes and have decided on aviva for home insurance
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Posted 2 weeks ago
I have known this insurer for a long time. I insured my car with them many years ago when I lived in another country. Now I also got a great offer and I took advantage of it right away.
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Posted 2 weeks ago
Terrible, terrible customer service, belittling agents is something I’ve read and it’s not wrong, trying to sort cover and the agent was asking very personal questions with zero relevance, absolutely disgusting company. Avoid!
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Posted 3 weeks ago
Try to cancel my house insurance and the stupid answer system takes you round and round in circles. I hate this company. I have already cancelled my direct debit so I don't care any more and will not waste another minute of my time with this company..
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Posted 1 month ago
Excellent cover and price, with a legal cover promotion which reduced the price still further. Easy site to navigate.
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Posted 1 month ago
Representative very helpful
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Posted 1 month ago
No as good as esure
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Posted 1 month ago
We made an official written complaint about Aviva about a number of issues. One of the complaints referred to damage caused to a roof made by a Surveyor that Aviva sent out to us. The Complaints Dept simply refused to answer our complaints. Disgraceful company. The Claims Dept are very untrustworthy. This was all extremely stressful, which included phonecalls to Aviva for 18 consecutive work days. Do not use this company. Onwards to the Ombudsman.
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Posted 1 month ago
Will find every way possible to prevent you making a legitimate claim, will be moving al my policies and pension elsewhere
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Posted 1 month ago
Good overall
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Posted 1 month ago
We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy
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Posted 1 month ago
The online process to complete an application for car insurance took a lot of time to complete, and some of the information provided, such as the Driver's license details, was not stored onto the system. This meant repeating entering the data. Note, Unless you accept the insurance offer quotation immediately, returning the following day one finds an increase to the policy amount.
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Posted 1 month ago
Strongly advise not to buy Bonds for your kids from Aviva. Trying to cash them is taking months despite hundreds of calls, emails etc. Delay after delay due to their clerical mess ups.
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Posted 2 months ago
Matched my existing policies coverage at a very competitive price.
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Posted 2 months ago
nice to have pension and life insurance
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Posted 2 months ago
Aviva is rated 2.1 based on 597 reviews