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Aviva Reviews

2.0 Rating 586 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 586 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
Will find every way possible to prevent you making a legitimate claim, will be moving al my policies and pension elsewhere
Helpful Report
Posted 5 days ago
Good overall
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Posted 1 week ago
We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy
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Posted 1 week ago
The online process to complete an application for car insurance took a lot of time to complete, and some of the information provided, such as the Driver's license details, was not stored onto the system. This meant repeating entering the data. Note, Unless you accept the insurance offer quotation immediately, returning the following day one finds an increase to the policy amount.
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Posted 2 weeks ago
Strongly advise not to buy Bonds for your kids from Aviva. Trying to cash them is taking months despite hundreds of calls, emails etc. Delay after delay due to their clerical mess ups.
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Posted 3 weeks ago
Matched my existing policies coverage at a very competitive price.
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Posted 3 weeks ago
nice to have pension and life insurance
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Posted 4 weeks ago
Smooth and painless transition of our car insurance policies to Aviva, who offered competitive quotes for both myself and my partner. It was a very swift process, having identified them as offering us a better value deal than our current renewal quotes.
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Posted 4 weeks ago
The usual, renewal comes around and existing customers faced with a hike in premiums
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Posted 4 weeks ago
No issues as did not claim but good value cover.
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Posted 1 month ago
After using the Aviva MyDrive app over the last year on the understanding that doing so could give me a "potential renewal discount" I was surprised to get a quote almost 30% above last year. Their customer support told me that MyDrive made no difference to renewal prices and suggested I go elsewhere! I did and got a quote which was the same as I paid last year along with a £20 Just Eat voucher. So I'm very happy about that. I would NOT recommend Aviva.
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Posted 1 month ago
Awful customer service
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Posted 1 month ago
Got a quote for new insurance and put my old address on by mistake which was my mums address they asked me to send in document which was log book bank statement and driving licence all with the same address which I did then aviva refused to insure me saying I was a risk. Can't even ring them it's all online yet insurance prices are sky high. Going down hill aviva you used to be top class very disappointed
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Posted 1 month ago
Shocking customer service. Been trying for almost 8 weeks to close a Bond account but still to no avail. Spoke to about 20 different people spent hours on calls, no reply to emails not even a reply from the complaints department they don't even open the emails. Worse customer service iv ever received from Aviva and will never recommend them.
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Posted 1 month ago
Travel insurance from nationwide absolute rubbish. They used to use UK insurance who were great and helpful. Now they use aviva who are totally rubbish . Call centre just trying to be difficult at every turn. Am thinking of canceling my bank account I'm so annoyed. Will never use aviva for anything now
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Posted 1 month ago
I applied for a claim to cancel my holiday, but only for half the cost (just the flight) due to medical reasons. I was asked to provide a letter from my GP, which I did, yet my claim was still rejected. The reason given was that the GP should have explicitly stated I was "not fit for travel," even though the letter detailed my illness and its cause. If a doctor confirms the illness, there should be no need for further confirmation regarding fitness to travel. I paid for the GP letter, but my case was still denied. This is extremely disappointing and feels unfair coming from Nationwide Travel Insurance. I have been paying monthly fees for years without making a claim, and now, when I need assistance, my claim is being rejected. Additionally, as Nationwide uses Aviva as a third-party insurer, it seems they are not handling claims fairly. I'm very unhappy with the way this has been managed.
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Posted 1 month ago
Weeks of waiting and not a very nice person dealing with the issue and very patronising and impolite... Today it's the 42 days since I made the claim. Awful experience.
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Posted 1 month ago
Very good price
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Posted 1 month ago
Easy to purchase, well known company. Just joined 3 days ago. Customer service or ease of claims process unknown as yet. Extras are a reasonable price.
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Posted 2 months ago
They are too expensive
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Posted 2 months ago
Aviva is rated 2.0 based on 586 reviews