Extremely Disappointed – Avoid Aviva Travel Insurance Do not trust this company for travel insurance. I missed my flight due to a major IT disruption at Stansted Airport, which caused check-in failures across the board — a situation completely out of my control. Despite this, Aviva rejected my claim. Why? Because their definition of “missed departure” is absurdly narrow and hidden in the fine print. Apparently, only a tiny list of very specific circumstances qualify, and genuine airport-wide disruptions don’t make the cut. This experience showed me that Aviva’s policy is designed to exclude real-world scenarios rather than protect travelers. Their tricky terms and lack of empathy make this policy feel like a scam. Save yourself the frustration and go with a company that actually stands behind their coverage when it matters.