Aviva Reviews

Name: Aviva
Rating: 2.05

2.1 Rating 675 Reviews

25 %

of reviewers recommend Aviva

Company Reviews

Questions

Metrics

2.1

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Email:

info@aviva.co.uk

Write Your review

Tell us how Aviva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aviva 1 star review on 17th October 2025

Samantha Wright

Aviva 1 star review on 18th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

I Got Back €27k From Scammers With The Help Of +1 (326) 209-0325 On WhatsApp. Truly Grateful!

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Kate Marcus

Muriel Herrara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have known this insurer for a long time. I insured my car with them many years ago when I lived in another country. Now I also got a great offer and I took advantage of it right away.”

Helpful Report

Posted 1 year ago

“Terrible, terrible customer service, belittling agents is something I’ve read and it’s not wrong, trying to sort cover and the agent was asking very personal questions with zero relevance, absolutely disgusting company. Avoid!”

Helpful Report

Posted 1 year ago

“Try to cancel my house insurance and the stupid answer system takes you round and round in circles. I hate this company. I have already cancelled my direct debit so I don't care any more and will not waste another minute of my time with this company..”

Helpful Report

Posted 1 year ago

“Excellent cover and price, with a legal cover promotion which reduced the price still further. Easy site to navigate.”

Helpful Report

Posted 1 year ago

“Representative very helpful”

Helpful Report

Posted 1 year ago

“No as good as esure”

Helpful Report

Posted 1 year ago

“We made an official written complaint about Aviva about a number of issues. One of the complaints referred to damage caused to a roof made by a Surveyor that Aviva sent out to us. The Complaints Dept simply refused to answer our complaints. Disgraceful company. The Claims Dept are very untrustworthy. This was all extremely stressful, which included phonecalls to Aviva for 18 consecutive work days. Do not use this company. Onwards to the Ombudsman.”

Helpful Report

Posted 1 year ago

“Will find every way possible to prevent you making a legitimate claim, will be moving al my policies and pension elsewhere”

Helpful Report

Posted 1 year ago

“Good overall”

Helpful Report

Posted 1 year ago

“We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy”

Helpful Report

Posted 1 year ago

“The online process to complete an application for car insurance took a lot of time to complete, and some of the information provided, such as the Driver's license details, was not stored onto the system. This meant repeating entering the data. Note, Unless you accept the insurance offer quotation immediately, returning the following day one finds an increase to the policy amount.”

Helpful Report

Posted 1 year ago

“Strongly advise not to buy Bonds for your kids from Aviva. Trying to cash them is taking months despite hundreds of calls, emails etc. Delay after delay due to their clerical mess ups.”

Helpful Report

Posted 1 year ago

“Matched my existing policies coverage at a very competitive price.”

Helpful Report

Posted 1 year ago

“nice to have pension and life insurance”

Helpful Report

Posted 1 year ago

“Smooth and painless transition of our car insurance policies to Aviva, who offered competitive quotes for both myself and my partner. It was a very swift process, having identified them as offering us a better value deal than our current renewal quotes.”

Helpful Report

Posted 1 year ago

“The usual, renewal comes around and existing customers faced with a hike in premiums”

Helpful Report

Posted 1 year ago

“No issues as did not claim but good value cover.”

Helpful Report

Posted 1 year ago

“After using the Aviva MyDrive app over the last year on the understanding that doing so could give me a "potential renewal discount" I was surprised to get a quote almost 30% above last year. Their customer support told me that MyDrive made no difference to renewal prices and suggested I go elsewhere! I did and got a quote which was the same as I paid last year along with a £20 Just Eat voucher. So I'm very happy about that. I would NOT recommend Aviva.”

Helpful Report

Posted 1 year ago

“Awful customer service”

Helpful Report

Posted 1 year ago

“Got a quote for new insurance and put my old address on by mistake which was my mums address they asked me to send in document which was log book bank statement and driving licence all with the same address which I did then aviva refused to insure me saying I was a risk. Can't even ring them it's all online yet insurance prices are sky high. Going down hill aviva you used to be top class very disappointed”

Helpful Report

Posted 1 year ago

Aviva is rated 2.1 based on 675 reviews