Aviva Reviews

2.0 Rating 533 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
Avoid this company, it's impossible to make a claim. No response from Claims, Complaints, Twitter and Facebook. It's been 4 weeks on constant trying, but you cant get a response. You can't telephone claims either, it's just impossible. I will never use Aviva again.
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Posted 11 months ago
My vulnerable parents were sold a lifetime mortgage in 2009 so they could borrow £30,000 for a new kitchen and now they owe £130,000 in compound interest. How was this the best deal for them? How was this sound advice from a so-called financial advisor? It's daylight robbery and absolutely scandalous!
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Posted 11 months ago
Was very disappointed with Aviva. I was put through very lengthy telephone conversations. Checks were carried out on my property on line. They put me all through that only to tell me at the final stage they couldn't lend me the money because my house was on a retirement estate. It would have been helpful if they had told me that in the first place.
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Posted 11 months ago
I have a Private Personal Pension with Aviva. They took it over from Friends Provident some years ago. I was told that my pension would be automatically moved progressively each year into less risky investments as I approached retirement . This company boasts that they do "Great Pensions". Don't believe them in the last 19 months my pension has lost £75,000 and I have paid this company an annual management fee for such incompetance! If this is low risk investments are being mnanged, I hate to think how badly the high risk ones are performing. I have little experince in how to manage investments, but I could have grown my pension in the same perion by at least a few percent. If I allow this company to mismanage my pension there will be no money left when I decide to retire. Learn from my expensive mistake and avoid this company at all costs.
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Posted 11 months ago
We got a renewal quote from Aviva which was over £100 more than the previous year. We tried ringing but the automated service is a joke, after several attempts and being directed back to finding my answer online, I finally got through to an operator who was the most abrupt and unhelpful person I have ever dealt with, we had got a quote from a different insurance company which was £140 cheaper than Aviva for the same cover, however, we have been with them a long time and always found them helpful, and wanted to stay with them, previously they have matched other quotes, however, the operator wasn’t interested and said thats the quote and wouldn’t even check to see if there was anything better!. Needless to say we did not renew, the house insurance is with them too but that will also be going to a different company. Aviva your customer service stinks!! BYE BYE!
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Posted 11 months ago
Aviva are not for their customers
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Posted 11 months ago
appauling front line service - no response to emails - had to keep calling only to be stonewalled by front line staff. unhelpful.
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Posted 11 months ago
Awful company. Waiting over a month now. Don't respond to calls, internal messages or emails. Left just waiting for settlement update. Shambles.
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Posted 11 months ago
After being a customer with Aviva for a few years I found myself running up against a little bit of financial difficulties. I gave a Viva half of the payment I owed and informed them that they would be getting the next half 3 days later when I got paid. I gave them the first half of the payment on the day the payment was due to avoid trouble. Aviva took the first half of the paymen,t did not put it towards my account and immediately closed my account and told me that I owed double and immediately sent it to collections who raise the rate up to $3,000. Aviva is the most corrupt, fraudulent, criminal insurance company I have ever experienced. If you're not fantastically Rich you're not a person you're not a human you're not anything to them do not use Aviva do not do business with Aviva do not be a customer of Aviva stay away from Aviva they are actual criminals.
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Posted 11 months ago
I have building’s insurance by Aviva, the whole process has been a total nightmare, new customers beware DONT EVEN CONSIDER INSURING IF YOU ARE LEFT HOMELESS AFTER INSURING WITH AVIVA. AVIVA WILL ENJOY CONTINUING TO ADD TO YOUR WORRIES BY GIVING YOU A COUPLE OF HOURS NOTICE THAT THE HOTEL NO LONGER HAVE ROOM FOR YOU. Telephone Aviva they say they are going to put you on Hold but GUESS WHAT, YES THEY “CuT YOU OFF”. So yes we call back again to be told after requesting to speak to a manager that it is a 24 hour call back so I think one is meant to sleep in the doorway. Now I have to ask WHY do I deserve this kind of treatment after religiously paying my insurance regularly, as I am typing this review I have called them back yet again and yes you guessed correctly after 18 minutes I am still on hold. So anybody thinking of taking out household insurance read reviews first and save yourselves a lot of heartache
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Posted 1 year ago
Claimed my pension December 2022, April 2023 still waiting for it, what do they think I'm living on. Customer services couldnt care less, 7 calls, 3 letters and not a single helpful response.
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Posted 1 year ago
I have been trying for 4 days to get through. Have logged in via email no joy also been on hold on the phone 4 times between 45 mins to an hour listening to that dreadful music. I have just retired and have had a triple heart bypass operation desperately need to cash in my pension . It always seems when they are looking for money they are never off the phone or you get bombarded with emails . AVIVA look after your client base .
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Posted 1 year ago
I have tried 3 times to call but after 25 minutes wait each time have had to give up
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Posted 1 year ago
Very distressing afternoon trying to contact re my car insurance. Ended up cancelling policy & now have no car insurance rather than mess around with this 2nd rate company. Will not ever touch this company again, shocking service
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Posted 1 year ago
I’ve been on the phone I’ve an hour now just to make a simple dental claim on my company health policy. What is the point in having AVIVA with such abysmal device?
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Posted 1 year ago
Terrible client service. Do not release your pension money when you are asking for it
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Posted 1 year ago
One star is too many. Could not amend vehicle details so had to cancel, cost be £56.
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Posted 1 year ago
I have an ongoing health claim. I have now made 8 calls and only one of them has been answered. Just awful on hold music. I sent them an email 2 days ago and no reply to that either..... Awful service when I already have a health problem!
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Posted 1 year ago
Don't buy as this company is not good any more with stupid chatbot machine they are not expecting 7 years No claims bonus because it was for business and they are not responding to your request for call or online chat worst thing about this scam company is they will charge you a 28 pounds cancellation fees if even you are going to cancel your policy within 7 days
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Posted 1 year ago
Can't get them to answer my calls
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Posted 1 year ago
Aviva is rated 2.0 based on 533 reviews