Name: Aviva
Rating: 2.04

“Aviva very very poor company O STARS Phoned up Cancelled my alto renew car insurance about ten days before policy ends. But still took my money out of my account. Which I then had to pay ministration fees to have my money put back in to my account. Robbers.”

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Posted 1 week ago

“Another defining aspect was the team’s anticipatory approach. Instead of reacting to challenges, they consistently stayed ahead, addressing potential issues before they had the opportunity to impact progress. This proactive mindset contributed significantly to the overall ease and effectiveness of the experience.”

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Posted 3 weeks ago

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Posted 1 month ago

“Don't take out Aviva life policies. My mother died five weeks ago, I contacted Aviva the day she died, to date I haven't received a penny from the decades of premiums my mum paid in. I've phoned Aviva 6 times since then and been palmed off with the same ," 10 day story," ten working days to clear the cheque, ten days to issue, ten days to ascend to the next department, etc etc. God give me strength.”

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Posted 3 months ago

“auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charge, as I did not want this policy, and cancelled soon after it started.”

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Posted 4 months ago

“What stood out to me about the Thomas Mitchell Team was how deeply invested they were in understanding my journey. I came to them feeling uncertain and overwhelmed, but their patience and compassion made everything feel a little more manageable. They didn’t offer surface-level advice—they dug in with me, making sure every suggestion was thoughtful and relevant. They gave me space to think, space to breathe, and space to regain my confidence. I walked away feeling not only supported but empowered. I’m genuinely grateful for the care and professionalism they brought to every interaction.”

Aviva 1 star review on 21st November 2025

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Posted 5 months ago

“I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Michael and his team, which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.”

Aviva 1 star review on 16th November 2025

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Posted 5 months ago

“A very expensive and non-cooperative insurer. Misleading towards customers. I have contacted The Ombudsman Insurance because of the way they've treated me. Having been a loyal client, never missing to pay bills, I will not recommend this company. There is no communication within the team and I'm being bombarded with the same emails, with the same questions, over and over. Avoid.”

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Posted 5 months ago

“Customer service is so slow, I was transferred twice and finally cut off after being in hold for 20 mins.”

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Posted 5 months ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about ERF, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust ERF — they don’t just solve problems, they help you find peace of mind again..”

Aviva 1 star review on 8th November 2025

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Posted 5 months ago

“I couldn’t be happier with their service. They handled everything smoothly and kept me updated all along.”

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Posted 6 months ago

“I couldn’t be happier with their service. They handled everything smoothly and kept me updated all along.”

Aviva 1 star review on 17th October 2025

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Posted 6 months ago

“we had a claim on our rental property taking over three months we sent aviva all the paperwork they needed and there was lots house visit the lot they revoked our claim we are now going to the insurance ombudsman we are now out over £3000”

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Posted 7 months ago

“My bio team helped me get my money back.”

Aviva 1 star review on 18th September 2025

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Posted 7 months ago

“This broker kept delaying progress on a matter that directly affected my returns. I reached out to Resorus.com, and they quickly understood the importance of the situation. They kept me informed at every step and worked until the matter was completely resolved.”

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Posted 8 months ago

“Avoid Aviva car insurance , they are nothing but a total scam and disgrace to the motor home insurance industry. All they want to do is fob you off to their cheap and cheerful car repairs. Dreadful rude staff. !!!!”

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Posted 8 months ago

“Took my annula payment in full then one week later told me my company proved no claims bonus was not acceptable . Left me in a mad rush to sort other agent.”

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Posted 8 months ago

“The moment I realized I could no longer withdraw from my account and that my savings had vanished within weeks, I was filled with dread. I had invested years of work into building that financial cushion. Fortunately, I reported the issue to Mrs. Francesca and her support team. They took immediate action, investigating every detail and keeping me informed throughout the process. Eventually, I recovered the full amount, but the stress and anxiety of nearly losing everything were nearly unbearable.”

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Posted 9 months ago

“The moment I realized I could no longer withdraw from my account and that my savings had vanished within weeks, I was filled with dread. I had invested years of work into building that financial cushion. Fortunately, I reported the issue to Mrs. Francesca and her support team. They took immediate action, investigating every detail and keeping me informed throughout the process. Eventually, I recovered the full amount, but the stress and anxiety of nearly losing everything were nearly unbearable.”

Helpful Report

Posted 9 months ago

“The moment I realized I could no longer withdraw from my account and that my savings had vanished within weeks, I was filled with dread. I had invested years of work into building that financial cushion. Fortunately, I reported the issue to Mrs. Francesca and her support team. They took immediate action, investigating every detail and keeping me informed throughout the process. Eventually, I recovered the full amount, but the stress and anxiety of nearly losing everything were nearly unbearable.”

Helpful Report

Posted 9 months ago

Aviva Reviews

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