Aviva Reviews

2.0 Rating 533 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 533 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
Aviva insurance dropped me for insurance after 2 years because I made a $3000 claim for a new door when my vehicle was hit and it's door damaged when I was nowhere around. Beware
Helpful Report
Posted 9 months ago
Appalling customer service when trying to deal with my late father’s estate. They don’t respond to letters and keep you on hold ( approaching 3 hours to-date). Still not resolved, yet have managed to speak and get satisfaction from 3 other life companies.
Helpful Report
Posted 9 months ago
While driving along an open road and driving through a crossroads with the Right Of way as Priority Traffic, a young lady approached from a side Road and failed to stop at the junction Road markings requiring her to stop and give way to me. My insurance company refuses to take legal action despite myself paying for legal Expence cover in my Premiums, my insurance requests me as the innocent party to accept 50/50 Liability or Non-Fault, so they can avoid legal expenses taking it to court. I am entitled to refuse their discission as I'm Innocent and didn't course the accident, however because I went online to seek legal advice and made it clear I would not accept Part or Full Liability, and I will Appeal to the Insurance Ombudsman to review the evidence, (as I am entitled to do), if I disagree with Avivas Descission, Aviva have Refused to Invite me to Renew My Insurance ! So basically, despite the accident not being my fault, Aviva have told me to admit liability or FAUX OFF, they will no longer insure me. They also said that pictures from a mobile phone is Insubstancial Evidence in a court of Law. so I have contacted Avivas CEO office and raised my concerns about their staffs conduct and Behaviour.
Helpful Report
Posted 9 months ago
Terrible service!! Waited on the phone for nearly 2 hours then a voice message said they couldn’t answer the call and to call back later then cut off the call. How can they get away with wasting everyone’s time like this. I have no intention of renewing my policy with these wasters.
Helpful Report
Posted 9 months ago
Terrible customer service. Chat box is absolutely useless and it takes a very very very long time before a call is answered. Emails are also useless as the person answering queries obviously doesn’t read the customer email and therefore answers the question with information that the customer already has! Basically the help you get is about as useful as a chocolate teapot. So FRUSTRATING
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Posted 10 months ago
Almost two hours wait to get through on the phone for health claims! Then give up. Takes all day to contact them. Horrified by the service. Reading other reviews, it appears sinister. it must be intentional to take huge premiums but not provide any service. A new company policy! People will die because of this verging on negligence. Horrified.
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Posted 10 months ago
Really terrible customer service!!! I have been waiting on the phone for Aviva health insurance for 1 hour and 45 minutes and my call is still on hold.
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Posted 10 months ago
No payout to invoice for 60 days meant to be 30 days Waiting over hour and still no answer on phone Email says willl answer with five days still no response
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Posted 10 months ago
have spent over 7 hours on hold waiting for my call to be answered - this is unacceptable customer service.
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Posted 11 months ago
Terrible opportunity for hairstylist. The pay is inconsistent. I went a whole month without any pay. The office ladies don’t smile, have poor communication, and the turnover rate for employees is extremely high. They will not tell you about the inconsistent pay in your interview process.
Helpful Report
Posted 11 months ago
THE PHONE ROBOT KEEPS SAY 'SORRY I DIDNT UNDERSTAND' WELL IVE PARKINSONS. ALSO ALL PHONE NUMBERS REACT THE SAME,IF YOU DONT WANT TO RENEW MY POLICY PHONE ME ON 07926857638 AND I WILL GO ELSEWHERE. COLLEEN BENNETT
Helpful Report
Posted 11 months ago
Avoid this company, it's impossible to make a claim. No response from Claims, Complaints, Twitter and Facebook. It's been 4 weeks on constant trying, but you cant get a response. You can't telephone claims either, it's just impossible. I will never use Aviva again.
Helpful Report
Posted 11 months ago
My vulnerable parents were sold a lifetime mortgage in 2009 so they could borrow £30,000 for a new kitchen and now they owe £130,000 in compound interest. How was this the best deal for them? How was this sound advice from a so-called financial advisor? It's daylight robbery and absolutely scandalous!
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Posted 11 months ago
Was very disappointed with Aviva. I was put through very lengthy telephone conversations. Checks were carried out on my property on line. They put me all through that only to tell me at the final stage they couldn't lend me the money because my house was on a retirement estate. It would have been helpful if they had told me that in the first place.
Helpful Report
Posted 11 months ago
I have a Private Personal Pension with Aviva. They took it over from Friends Provident some years ago. I was told that my pension would be automatically moved progressively each year into less risky investments as I approached retirement . This company boasts that they do "Great Pensions". Don't believe them in the last 19 months my pension has lost £75,000 and I have paid this company an annual management fee for such incompetance! If this is low risk investments are being mnanged, I hate to think how badly the high risk ones are performing. I have little experince in how to manage investments, but I could have grown my pension in the same perion by at least a few percent. If I allow this company to mismanage my pension there will be no money left when I decide to retire. Learn from my expensive mistake and avoid this company at all costs.
Helpful Report
Posted 11 months ago
We got a renewal quote from Aviva which was over £100 more than the previous year. We tried ringing but the automated service is a joke, after several attempts and being directed back to finding my answer online, I finally got through to an operator who was the most abrupt and unhelpful person I have ever dealt with, we had got a quote from a different insurance company which was £140 cheaper than Aviva for the same cover, however, we have been with them a long time and always found them helpful, and wanted to stay with them, previously they have matched other quotes, however, the operator wasn’t interested and said thats the quote and wouldn’t even check to see if there was anything better!. Needless to say we did not renew, the house insurance is with them too but that will also be going to a different company. Aviva your customer service stinks!! BYE BYE!
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Posted 11 months ago
Aviva are not for their customers
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Posted 11 months ago
appauling front line service - no response to emails - had to keep calling only to be stonewalled by front line staff. unhelpful.
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Posted 11 months ago
Awful company. Waiting over a month now. Don't respond to calls, internal messages or emails. Left just waiting for settlement update. Shambles.
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Posted 1 year ago
After being a customer with Aviva for a few years I found myself running up against a little bit of financial difficulties. I gave a Viva half of the payment I owed and informed them that they would be getting the next half 3 days later when I got paid. I gave them the first half of the payment on the day the payment was due to avoid trouble. Aviva took the first half of the paymen,t did not put it towards my account and immediately closed my account and told me that I owed double and immediately sent it to collections who raise the rate up to $3,000. Aviva is the most corrupt, fraudulent, criminal insurance company I have ever experienced. If you're not fantastically Rich you're not a person you're not a human you're not anything to them do not use Aviva do not do business with Aviva do not be a customer of Aviva stay away from Aviva they are actual criminals.
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Posted 1 year ago
Aviva is rated 2.0 based on 533 reviews