Aviva Reviews

2.0 Rating 538 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 538 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
appauling front line service - no response to emails - had to keep calling only to be stonewalled by front line staff. unhelpful.
Helpful Report
Posted 1 year ago
Awful company. Waiting over a month now. Don't respond to calls, internal messages or emails. Left just waiting for settlement update. Shambles.
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Posted 1 year ago
After being a customer with Aviva for a few years I found myself running up against a little bit of financial difficulties. I gave a Viva half of the payment I owed and informed them that they would be getting the next half 3 days later when I got paid. I gave them the first half of the payment on the day the payment was due to avoid trouble. Aviva took the first half of the paymen,t did not put it towards my account and immediately closed my account and told me that I owed double and immediately sent it to collections who raise the rate up to $3,000. Aviva is the most corrupt, fraudulent, criminal insurance company I have ever experienced. If you're not fantastically Rich you're not a person you're not a human you're not anything to them do not use Aviva do not do business with Aviva do not be a customer of Aviva stay away from Aviva they are actual criminals.
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Posted 1 year ago
I have building’s insurance by Aviva, the whole process has been a total nightmare, new customers beware DONT EVEN CONSIDER INSURING IF YOU ARE LEFT HOMELESS AFTER INSURING WITH AVIVA. AVIVA WILL ENJOY CONTINUING TO ADD TO YOUR WORRIES BY GIVING YOU A COUPLE OF HOURS NOTICE THAT THE HOTEL NO LONGER HAVE ROOM FOR YOU. Telephone Aviva they say they are going to put you on Hold but GUESS WHAT, YES THEY “CuT YOU OFF”. So yes we call back again to be told after requesting to speak to a manager that it is a 24 hour call back so I think one is meant to sleep in the doorway. Now I have to ask WHY do I deserve this kind of treatment after religiously paying my insurance regularly, as I am typing this review I have called them back yet again and yes you guessed correctly after 18 minutes I am still on hold. So anybody thinking of taking out household insurance read reviews first and save yourselves a lot of heartache
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Posted 1 year ago
Claimed my pension December 2022, April 2023 still waiting for it, what do they think I'm living on. Customer services couldnt care less, 7 calls, 3 letters and not a single helpful response.
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Posted 1 year ago
I have been trying for 4 days to get through. Have logged in via email no joy also been on hold on the phone 4 times between 45 mins to an hour listening to that dreadful music. I have just retired and have had a triple heart bypass operation desperately need to cash in my pension . It always seems when they are looking for money they are never off the phone or you get bombarded with emails . AVIVA look after your client base .
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Posted 1 year ago
I have tried 3 times to call but after 25 minutes wait each time have had to give up
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Posted 1 year ago
Very distressing afternoon trying to contact re my car insurance. Ended up cancelling policy & now have no car insurance rather than mess around with this 2nd rate company. Will not ever touch this company again, shocking service
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Posted 1 year ago
I’ve been on the phone I’ve an hour now just to make a simple dental claim on my company health policy. What is the point in having AVIVA with such abysmal device?
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Posted 1 year ago
Terrible client service. Do not release your pension money when you are asking for it
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Posted 1 year ago
One star is too many. Could not amend vehicle details so had to cancel, cost be £56.
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Posted 1 year ago
I have an ongoing health claim. I have now made 8 calls and only one of them has been answered. Just awful on hold music. I sent them an email 2 days ago and no reply to that either..... Awful service when I already have a health problem!
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Posted 1 year ago
Don't buy as this company is not good any more with stupid chatbot machine they are not expecting 7 years No claims bonus because it was for business and they are not responding to your request for call or online chat worst thing about this scam company is they will charge you a 28 pounds cancellation fees if even you are going to cancel your policy within 7 days
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Posted 1 year ago
Can't get them to answer my calls
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Posted 1 year ago
I've been trying to draw down some money from my Aviva pension for over 2 weeks. In total I've been on the phone for over 7 hours and not got through. I also booked 5 call backs which never happened. If your company has a pension scheme with Aviva do yourself a favour and set up your own private pension with anyone else. No company can be as bad as these shysters.
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Posted 1 year ago
as previous people have said I am also unable to get reply at Aviva pensions, 2 seperate days, 4 phone calls, brainwashed by music I can now play by ear, and two hours twenty of my life wasted. For a company this size you expect and should get a lot better service
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Posted 1 year ago
Wow i have been trying to call the pension line for 3 days now i call at 8.am 6pm whatever time you call you have to wait at least 45 mins to 1 hour for some one to pick the phone up when i finally got through and said to the man who answered that i had been waiting 1 hour he totally ignored my comment today is Friday 3rd March 2023 i have been holding from 8.30 and the time is 9.17am i just want to know with draw my pension from Aviva as this is not the 1st time that this happend
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Posted 1 year ago
Ditto. After 2 attempts - both spent half an hour of my life listening to mind numbing muzak before I had had enough and put the phone down. Online registration did not work either. |Tried My Aviva - 500 Error 'Sorry, but the page you're looking for isn't available at the moment, please try later.' Wonderful.
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Posted 1 year ago
I had multi car insurance for several years with Aviva, I was hit by a lorry in September 2021 and the service I received from Aviva after years of being a loyal customer was appalling. Eventually the claim was settled as non fault and over 18 months later I still haven't had my £250 excess refunded even though they have recouped all their costs. I have chased their solicitors up several times only to be told that they've requested documents from Aviva. We are now looking into contacting the financial ombudsman due to the stress and frustration this is causing. They are quick to take your policy money but awful when a claim is made. Have now gone to an alternative provider and will never return.
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Posted 1 year ago
No one answered the phone when trying to cash in my pension, as I write this I have been on hold for 1 hour , listening to a looping message, they are a joke
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Posted 1 year ago
Aviva is rated 2.0 based on 538 reviews