DIABOLICAL EXPERIENCE, 6 MONTHS NO REPLY I received a letter to say I had an assurance policy i could cash in. I had forgotten about this Friends Provident policy. At the time I was dealing with my mum’s estate and I mislaid the letter. On 3/10/23 I decided to make an enquiry, wanting to trace this letter so I filled in the online form. i received a reply asking for more information, which I supplied. The email I received assured me that someone would be in touch shortly - silence, I was ignored, no reply. I followed up on 11/11/23 asking for an update - ignored, no reply. I telephoned on 27/11/23, the assistant was very polite and said she would put my information through again and that it would be picked up in 5 weeks and I would hear back in a few days - ignored, no reply. 29/12/23 I filled in a complaints form and it said Aviva would reply in 8 weeks - not a hope in hell - 10 weeks - ignored - no reply. This makes it a total 6 months of being ignored. I feel that I have been discriminated against and the whole diabolical experience has made me ill, it has caused me stress and mental anguish. To put it into context at the same time I cashed in a pension and it took less than 4 weeks from beginning to end - not with Aviva obviously! And I am in the process of selling and buying a property that is taking half the amount of time. This has to be the worst company I have ever had to deal with - and they do not care. they are totally lacking in any empathy