Aviva Reviews

Name: Aviva
Rating: 2.07

2.1 Rating 659 Reviews

26 %

of reviewers recommend Aviva

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2.1

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t even had an acknowledgement of my health claim which I submitted on line ten days ago. I tried to call and was cut off over two hours. They say they are inundated but they shouldn’t take people’s money if they don’t have the staff. I won’t be renewing with them with any of my policies and will be advising everyone I know to do the same.”

Helpful Report

Posted 1 year ago

“Absolutely terrible company. Aviva health do not answer the telephone, tried to make several calls waiting well over an hour, sometimes impossible to get through at all.”

Helpful Report

Posted 1 year ago

“Just purchased car Insurance as a quote through Confused.com was the cheapest upgraded to premium price per month went up by a few pounds but within a budget I can afford to pay monthly paid my first month by card initial deposit of £88.00 asked to send proof of no claims discount which I did via pdf file sent by email from my previous insurer only to get an email next day to send proof of no claims plus further proof of address, driving license both for me and my son V5 etc which I did or my car insurance would be cancelled in 7 days also asked to confirm details I had already filled in online through confused.com to get a quote in the first place this was on the 22nd of this month fast forward to today email received asking for proof of ncd again emailed customer service asking what's going on said they can't accept the proof I sent because it came from an application for renewal letter from my old insurer called my old insurer received a pdf file from them with covering letter stating my renewal was cancelled by myself because it was too high for me monthly but Aviva are still not satisfied they even said I had put my son's dob as my dob errrr I don't think so I know my son's dob so they accepted the screenshots of my and my son's who is second driver on my policy driving licences said I didn't need to confirm anything and then tell me they had changed my premiums from £49.00 odd to £73.09 !!! I told them I'm not happy I didn't agree for them to change my premiums I've asked for a full refund of my deposit they're refusing saying it's non refundable and my insurance has been activated for too long I started the policy on the 20th of this month.ive since then been in an running battle with them all day today demanding my money back they have the audacity to tell me if I cancel my insurance they'll charge me additional charges eerrrrr no your not Aviva you pay me my money back I'm not paying you a single penny of additional charges you f'd up not me I've cancelled the direct debit my end just give me my money back or I'm taking further action against you,To anyone who is thinking using Aviva for your car insurance or any other of their services DON'T BOTHER THEY'RE A BUNCH OF IDIOTS AND THIEVES AVOID THEM LIKE THE PLAGUE THERE'S BETTER COMPANIES OUT THERE WILL NEVER USE THESE GUY'S EVER AGAIN!!!”

Helpful Report

Posted 1 year ago

“Awfull , dont bother ..”

Helpful Report

Posted 1 year ago

“Sent all documents in to make a claim. Waited a month and heard nothing. Chased them up. They said they needed further details. Had no answer as to why they hadn’t contacted me to request them. Sent in additional documents. Told me a simple bank transfer would take 3-4 weeks. They’re all heavily retarded. Still waiting for a call back from their manager to explain how retarded they are. Shame on you AVIVA. I hope when you lose loved ones that people treat you with zero respect also. What goes around comes around.”

Helpful Report

Posted 1 year ago

“No one can get through to Aviva? Cannot speak to a human? Cannot discuss my motor insurance? They want email contact only, then 24 hour delay in reply? Put my insurance up by £350 in one year, no accidents? Clean license, no problems just their massive hike in costs for no reason? They don't want to talk to anyone, they don't want to help, its all completely mad! Forget Aviva and the robot answering machine who keeps returning to “ contact us by email” its all gone bad, and so has my business- i have finished with them for good!”

Helpful Report

Posted 1 year ago

“was on hold for over an hour and then gave up. I just need a question answering, and apparently cannot do so in any other way. ridiculous.”

Helpful Report

Posted 1 year ago

“On hold for Healthcare absolutely no one answering phone on hold, im told they are diverse company etc, which is great but maybe focus more on answering phone or even having a livechat rather than a rather limited bot that cant help and links to the contact page which you used to get to the bot. 2hrs now and i need a procedure”

Helpful Report

Posted 1 year ago

“Aviva Zero insurance is utter rubbish not very helpful when a claim is made even if it was not your fault! Would not recommend have had to do all the leg work myself regarding the claim no one in hand their 'chat' help is very unhelpful. Regardless of the cheap price not worth the policy when claim is made. Beware that they only offer a three door small hatch back as a courtesy car not a like for like as would expect if we're to make a claim. Even after advising that I have a family they were still adamant that they would not be 'upgrading' to a 4door or 5 door hatch back even after sending an email to the CEO the response was still the same. They took 5 days from the claim to respond which is appalling in any sense and their lack of empathy is disgusting. You have been warned Aviva Zero defacto utter sh**!!”

Helpful Report

Posted 1 year ago

“Waiting on phone 2 hours”

Helpful Report

Posted 1 year ago

“Aviva are quite simply awful. £700 has gone missing from my bond. All Aviva can do is blame the bank when the bank have stated it is clearly Aviva fault. Wish I had never had anything to do with them!”

Helpful Report

Posted 1 year ago

“Been waiting 40mins already for phone to be answered!”

Helpful Report

Posted 1 year ago

“Shocking company to deal with. Had a fire in commercial property. Refused to pay full amount I was insured for. Told me to go into a fire ravaged building contaminated with asbestos. To take pictures of a few mouldy desks to see if they were ‘salvagable’. Asbestos report said my part of the building was not safe. Jokers. Steer clear. Refused any accountability. Took months of trying to sort it out. Typical shyster insurers. Try elsewhere.”

Helpful Report

Posted 1 year ago

“Absolutely horrendous experience around a bona fide claim for water ingress. Went through to Complaints Team and they were equally clueless. Aviva referred my claim to 3rd party Agents who originally offered both support and equipment to rectify matters whilst at the same time stating that as it was Christmas New Year they had limited asset availability. Basically all their kit and employees were busy elsewhere. I explained I couldn't wait 3 weeks whereby they then advised their client (Aviva) that my flat would dry out eventually of its own accord if I (yes myself) were to install (my own) dehumidifiers. Plasterwork and flooring were removed and repaired at my own expense costing way over my excess. They provided a competitive quote (cheap) but I'm mindful of the old adage - you get what you pay for. Our Management Company has just renewed with Alianz so in the event of a claim we would hope that we can deal with professionals. 1505 complaints against Aviva were referred to the Financial Services Ombudsman in the second half of 2022 which will be a fraction of ACTUAL complaints. So feel free to form your own opinions. Shocking.”

Helpful Report

Posted 1 year ago

“you can not get through to customer services to get the right number to use the legal service we have on our policy the numbers that are given are not in use we have tried ringing all or any numbers to get put through to the right department and you are given the run around catch 22 you get no where you can not get round the situation after wasting hours and hours on the phone even the staff in other parts of aviva don't know the numbers or can help they wont give the customer service number out they say we will put you through and then an automated voice asks what you want and repeatedly it says I don't understand you have to just press a number in vain of speaking to a human then they say its the wrong number and they will put you through and your on the same process again absolutely rubbish”

Helpful Report

Posted 1 year ago

“Aviva Health is impossible to reach over the phone or via chat. Claims or queries raised via the portal take ages to be responded to. The terms and conditions on the policy are too restrictive and don't always make sense (it's OK to see a certain specialist but not when s/he consults at the clinic near my home). Refunds take ages to be processed (and it's impossible to call anybody to check status)”

Helpful Report

Posted 1 year ago

“I have been trying to phone Aviva health for the last four days. The wait time is unbelievably long over, an hour at a time. Why? Are there not enough staff? Aviva get your act together for goodness sake? You are losing your good reputation!”

Helpful Report

Posted 1 year ago

“Aviva insurance dropped me for insurance after 2 years because I made a $3000 claim for a new door when my vehicle was hit and it's door damaged when I was nowhere around. Beware”

Helpful Report

Posted 1 year ago

“Appalling customer service when trying to deal with my late father’s estate. They don’t respond to letters and keep you on hold ( approaching 3 hours to-date). Still not resolved, yet have managed to speak and get satisfaction from 3 other life companies.”

Helpful Report

Posted 1 year ago

“While driving along an open road and driving through a crossroads with the Right Of way as Priority Traffic, a young lady approached from a side Road and failed to stop at the junction Road markings requiring her to stop and give way to me. My insurance company refuses to take legal action despite myself paying for legal Expence cover in my Premiums, my insurance requests me as the innocent party to accept 50/50 Liability or Non-Fault, so they can avoid legal expenses taking it to court. I am entitled to refuse their discission as I'm Innocent and didn't course the accident, however because I went online to seek legal advice and made it clear I would not accept Part or Full Liability, and I will Appeal to the Insurance Ombudsman to review the evidence, (as I am entitled to do), if I disagree with Avivas Descission, Aviva have Refused to Invite me to Renew My Insurance ! So basically, despite the accident not being my fault, Aviva have told me to admit liability or FAUX OFF, they will no longer insure me. They also said that pictures from a mobile phone is Insubstancial Evidence in a court of Law. so I have contacted Avivas CEO office and raised my concerns about their staffs conduct and Behaviour.”

Helpful Report

Posted 2 years ago

Aviva is rated 2.1 based on 659 reviews