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Aviva Reviews

2.0 Rating 540 Reviews

24 %

of reviewers recommend Aviva

Company Reviews

2.0

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a pension that has just matured that was in the with profits scheme that was due a 12% bonus on completion around £5000. On maturity I find all of my funds were moved out of with profits by aviva shortly before maturity, hence robbing me of £ 5000. Aviva can do this without telling you under the diguise of life styling where they protect you by moving it and lose you £ 5000. Aviva are scammers on a grand scale beware and move your funds, life styling is worse than PPI and the FSA will get them eventually. TERRIBLE COMPANY FOR EVERYTHING WHETHER INSURANCE OR PENSIONS.”

Posted 1 year ago

“Almost impossible to get in touch with Aviva as they do not answer phone calls. Put me on hold for good part of an hour. There is an option for a call back but I never actually get a call returned. Terrible company to deal with. Avoid at all cost.”

Posted 1 year ago

“Appalling service . No telephone number can't do anything as been locked out of account...no reply from help centre . Can't cancel policy as can't log in ! Very frustrating.”

Posted 1 year ago

“Trying to cash in my policy after 30 years of paying monthly deposits out for the account I want the funds returned to - and somehow I have to jump through three months worth of proof of identity hoops. Submitted the same documents that have been accepted by another UK financial institution this month (EXACTLY the same) and yet Aviva rejects them. Customers be warned... just when you most need the funds, Aviva may find a legitimate-sounding excuse to not send them to you. I wouldn't save with them again.”

Posted 1 year ago

“5weeks since my no fault RTC and I am still waiting for Aviva to pull their finger out! Lack of correspondence, no solicitor call, no courtesy car, to be frank once this is sorted I will never insure with Aviva again!!!”

Posted 1 year ago

“This is AVIVA UK - No money after 25 years. This is AVIVA UK. After 25 years - our policy matures. It takes months to make a payout. Standard Life, with the same information and same 25 years policy - paid out much faster. AVIVA - keeps on coming back with extra questions before they pay out. Each questions is reasonable in itself. But they DO NOT ASK THE QUESTION. EVERYTHING GOES INTO "PAUSE". No questions so no answers - and so NO ACTION.... until a few more weeks pass by. The they say - they will pay out if we answer their questions... AS IF!!! DO NOT TRUST AVIVA with your endowment policies. Everything is is fine for 25 years as you pay in. JUST DO NOT EXPECT TO GET YOUR MONEY BACK! Date of experience: November 17, 2022”

Posted 1 year ago

“Unable to contact Aviva, they DO NOT answer your call.60 mins on hold numerous times. Tried to log in on line BUT would not accept photo ID(saying “oops it’s our fault”).The support on line is equally bad.”

Posted 1 year ago

“they don't want transfer my insurance to another car”

Posted 1 year ago

“I waited one hour before someone answered the phone then they put me on hold and I waited another hour and put the phone down as they never got back to me , how bloody frustrating. It’s not the first time either it’s happened, what a bloody company. I think they need to employ more staff to answer the bloody phones.”

Posted 1 year ago

“Purchased aviva zero car insurance and it was the worst thing i had done. £11.50 to make any change £56 to cancel policy No contact allowed with a human all done via Emails”

Posted 1 year ago

“I have been using My Aviva. Not being able to speak to a human being is awful, NEVER AGAIN.”

Posted 1 year ago

“AVOID! AVOID! AVOID!!!! I cannot believe how unprofessional this company have been throughout. I have since February of this year been trying to access 25% of my pension fund. I have literally jumped through hoops, spent hours and hours on the phone trying to speak to someone. Asked to resend numerous documentation, which has been acknowledged as received only to be asked to resend by another member of staff from this shambolic company. Today 30th September I am once again being asked again for same documentation I’ve sent at least three times, each time I’ve had originals sent back and accompanying letter saying everything has been received in order to process my claim, I’ve still not received a payment although it was promised by a ‘senior supervisor’ to be in my account by start of this week. I literally do not know what to do… Shame on you!!!”

Posted 1 year ago

“I invested a very small pension fund with your company £9500.Within 3years you have managed to loose me £4500???”

Posted 1 year ago

“The final straw with this terrible company was the email I just received advising me that they have snitched to whom it may concern that my insurance has time expired. (I have taken out another policy with another company obviously)! What sort of a snivelling creature are you Aviva ? You drove me to post this ! Terrible, pitiful, unprofessional Aviva. Thank god we are done.”

Posted 1 year ago

“Terrible customer service. You have to wait 30 minutes on hold for every call. Very bad Physio cover, inconvenient and inaccessible locations unless you have no other life commitments such as jobs or family. Not flexible to accommodate individual circumstances”

Posted 1 year ago

“Please read and analyze with your heart and realize what posture and misery I am in because of these miserable AVIVA company. All I recommend to all people to avoid this company AVIVA for insurance Pensions and many other aberrations! That's what AVIVA insurance said, AVOID AS MUCH AS POSSIBLE because they are not serious. I was injured, hit by an insured from this AVIVA company who destroyed my £3,854.6 scooter, and that two-penny engineer who represents this company offered me a miserable claim and more humiliation than me by offering me the amount of £2,470, of which I lose £1,384.6, especially as the scooter was bought new 3 months ago from Yamaha. I waited two hours for someone from the Aviva claim department to answer and they didn't even bother to answer. As long as people are stupid and contribute to their salaries, they are making fun of your money!!! You have a worthy image to represent you!!! The lack of seriousness really represents you!!!!!! About Aviva insurance for two bucks and the quality is zero. Unfortunately, being a stingy company and refusing to pay the fair price to the people who were victimized by the incompetence you represent. If someone, regardless of insurance, is killed in traffic, the insurance must bear all the consequences regarding the recovery of the damage. In reality you are stingy and vehemently refusing to pay the right price, Aviva and that wretched rotting engineer you have, I mean that idiot who valued my scooter at £2,470. Provided that the total amount I paid was £3,854.6 at this price the difference of money for that engineer to buy incense and candles for his children I wish with all my heart! I am neither the first nor the last you mock and humiliate. You destroy both your image and your reputation, as long as the people who were victims! I am curious to see how this miserable and humiliating treatment Aviva is giving me develops. I did not become your beggar on my money. The Aviva department in reality I have never been humiliated. If you think you picked me up off the street or out of the trash, you're wrong. I have the dignity to walk with my chest in front, I won't let you step on my feet! STINGY!!!”

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Aviva 1 star review on 10th August 2022

Posted 1 year ago

“I contacted this company 5 weeks ago to release money from my daughter’s investment fund to pay for her car. I’ve been passed back and forth speaking to different advisors every time I ring them, I was promised call backs that never happened. They even had me get letters from my daughter’s building society to confirm how the money was transferred to her account with them (surely they should have had this on record)! I’ve been told that the hold up is with their legal team because they don’t know which type of investment account my daughter had and to top it all I telephoned them again today because a manager was supposed to contact me only to be told the message wasn’t sent to them yesterday and there’s no one there for me to speak to. I have lost my deposit and the garage couldn’t hold the car for my daughter any longer, she absolutely devastated.”

Posted 1 year ago

“When I had a collision that the third party admitted was her fault at the scene, I got a courtesy car from AX. I then discussed with Aviva to get the repairs done and she told me on the phone that it was down as a non-fault, which I was pleased about. She did not mention about my excess, because it was a non-fault. This was after I had sent over all the documents to them to send to the third party to prove it wasn't my fault on 31st May, so I was content. On this same phonecall, she informed me that she would tell the approved repairer in South England, where my car already was to go ahead with the repairs. A week later I phoned the repairer to see what the actual damage was and they said they hadn't heard from Aviva... During this time, I was getting contacted by a repairer near where my vehicle is registered too, which is in Inverness! I then started to deal with her as I thought she was involved in the case. The following week, I then get notifications that the RAC are trying to recover my vehicle to my home address in Inverness! Whilst still the repairer not being authorised by Aviva. I managed to get through to Aviva through the RAC and they inform me they don't know why RAC are getting involved. The garage finally get approved to go ahead with repairs and when I go to pick it up 2.5 months later, they produce an invoice to say I need to pay the excess! This is contrary to what I have been told. They then phone me about the excess and actually state the case is still in dispute and that they haven't had any correspondence from the third party since 31st May and that NO ONE has chased it up even once.. The man then files a complaint on my behalf because of this (because this could have been resolved by now), but who knows what good that will be. He then tries to get in contact with the third party but to no avail - shock. To top it off, they then inform me that they wait 21 days for a reply before they chase them again... Expecting me to pay the excess,, when they stated the opposite from the beginning, plus doing absolutely nothing to help my case. Nice one.”

Posted 1 year ago

“I have a car insurance with aviva. I need a no claim certificate before terminating the contract. They refuse to send it to me.”

Posted 1 year ago

“Having been a loyal customer for the past 4+ years, I now find myself at the other end. Here's my experience with Aviva: - In summer 2021, I notice two big patches of damp on my living room wall which is a shared wall between myself and my neighbour, I hadn't seen it before as it was covered by a bookcase which I later sold - Following the advice of a friend, I used a dehumidifier to alleviate the damp and took 6 months to monitor - Damp worsened so I got in contact with the neighbour, a non live-in landlord who at first seemed amenable to helping, we agreed some initial steps to take to have each side of our property seen by 3x professionals. I delivered on this agreement, he didn't. All three professionals checked both properties as the Landlord's tenants were friendly, amicable people who allowed us to check on their side. It turned out that there was a bathroom on the other side, starting just a few metres up from where the damp was appearing on my property. I have all three professionals' reports, one of which showed the bathroom tray wasn't sealed property and this was likely leaking into my wall. - Fast forward to April, I contact Aviva's Claims team to seek help and they advised me NOT to put a claim in because they needed to know the source of the damp to insure me against damages. At this point, the damp has become mouldy and spread to the adjacent wall. - After five months of contact with the Landlord, where he's tried to manipulate by threatening to evict his tenants so that he can get workers in to his property and get me to agree to cover all of his financial losses, I'm still at square one with no idea where the source of the damp is which stymies me with regards to progressing my case. - In Oct 2021, the landlord asks for my home buyer's report stating his insurers want to see it. I ask him to submit the insurer's request to me, to which he makes a number of excuses and tries to delay the process. He then blocks me and tells me to write a physical letter to him instead! - I get Bristol City Council involved who send a Senior Enivronmental Health Officer to look at my side of the property and arranges to meet the the landlord next door. His results also prove inconclusive. - At this point, I am exhausted and fed up of all the bureaucracy and ask the damp proof expert that I enlisted to come and fix the damp - Following this, I make a claim on Aviva where I am assigned a Claims Mgr - Thomas Munday who makes initial contact with me - Around the same time, a paralegal working for Aviva gets in touch and requests exactly the same information that Thomas Munday has which confuses me. Believing that there has been a duplication of efforts, I respond to Thomas but not the paralegal - Feb 2022: My first call with Thomas is very disappointing and felt like he was gaslighting and dismissing all my efforts over the past (almost) two years. Thomas asked me why I didn't make a claim back in April 2021, when I responded with what they had said his response was "yeah but they're just call centre people, you should have made a claim and then we would have gotten all the appropriate investigators out to your property" and proceeded to gaslight me and make me feel like rubbish - Following the call, within two weeks I've submitted almost two years' worth of evidence including emails, Plumber and Damp Proof Expert reports, WhatsApp screen shots of mine and Landlord's correspondence May 2022 - My claim was declined and when I appealed, that was also upheld. The Aviva guy who communicated the upheld decision was almost coaxing me to appeal to the Information Commissioners' Office, which I will be doing in the next week - In my final discussion with Thomas Munday, he informed me that they would be closing the case but that it could be reopened again if further evidence came to light. He advised me to go back to Bristol City Council and my Damp Proof expert and ask why they hadn't done gas tracer or salts tests (!!!) - Bristol City Council responds and I send further documentation and correspondence to Thomas Munday and desk@aviva.com but no one gets back to me - In the last two months, I've tried to contact Thomas on over 10 occasions via email and telephone. Each time, there is no answer or it goes to voicemail. He is also not answering his emails. - A request to the paralegal to send my Landlord a court order to enter his property and do some more investigations was made by one of Thomas's colleagues but as the case was closed, the paralegal wasn't able to help and has subsequently closed down my case. Now, over two years later and over £1000 out of pocket I am nowhere. Whilst the damp has been fixed, I'm not sure how long it will stay that way as the original cause of the damp is still not known! I'm absolutely appalled by Aviva's service Unfortunately I'm stuck with Aviva for the next 10 months but will be looking to change Home Insurance providers when the time comes as I don't want to be treated like a mug by a bunch of truth twisters who clearly don't talk to each other, try to gaslight the customer and provide awful service. It's pretty despicable that despite you investing so much money on a service that's meant to support and protect you, they turn their backs on you when it actually counts. Double standards Aviva! To quote someone below: "The current situation is simply unacceptable. We don't want 'apologies.' Successful businesses do not excel in excuses or apologies; they excel in RESULTS."”

Posted 1 year ago

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Aviva is rated 2.0 based on 540 reviews